Call Window definition
Examples of Call Window in a sentence
Vendor will respond to telephone remedial maintenance requests outside of the Call Window in the same response time and manner as if inside the Call Window and will, outside the Call Window, supply repair personnel on site for noticed problems not solved by telephone remedial assistance within the time period and for the additional charges set forth in the Purchase Order.
The Call Window for basic coverage shall begin at 8:00 a.m. daily and shall consist of consecutive hours selected.
All equipment shall have the Call Window specified herein covering such equipment, which Call Window excludes customer holidays unless otherwise stated.
This Section 6.04 shall be in lieu of Section 316(a)(1)(B) of the TIA and such Section 316 (a)(1)(B) of the TIA is hereby expressly excluded from this Indenture and the Notes, as permitted by the TIA.
The installation shall be at no charge if done concurrently with preventive maintenance, at another time in response to a call placed within the Call Window, or as mutually agreed upon.
In the event that the problems leading to Vendor’s on-site assistance, whether inside or outside the Call Window, are caused by Customer’s gross misuse of the equipment, Customer shall be liable to Vendor for reimbursement at Vendor’s then prevailing time and materials charges.
The Call Window on Monday through Friday shall be the same each day, and the Call Window on Saturday and Sunday shall be the same on all Saturdays and/or Sundays.
For the charges stated herein Vendor shall furnish on-call maintenance Service during the Call Window specified in the Purchase Order hereto and as defined in this section.
Vendor will respond to telephone remedial maintenance requests received during the Call Window within a response time of fifteen (15) minutes.
In response to calls placed during the Call Window, Vendor will provide and bear the cost or parts and labor required to maintain the equipment in accordance with the warranty and services provisions hereof, provided that such labor and parts are needed because of normal wear-and-tear.