CALL RECEIPT definition
CALL RECEIPT means Seller's process of ensuring that the Customer Assistance Request is referred to the appropriate Seller technical support group responsible for an answer to a technical question. This task involves answering the telephone (or electronic inquiry), gathering pertinent Customer and technical data, determining whether the Customer will be billed for the service provided, and transferring the request to the appropriate group for analysis.
CALL RECEIPT means the process of ensuring that the Ordering Company Assistance Request is referred to the appropriate Supplier technical support group responsible for resolution. This task involves answering the telephone (or electronic inquiry), gathering pertinent Ordering Company and technical data, determining the destination of the request for analysis to ascertain if and how to ▇▇▇▇ Ordering Company for the Service being provided.