Call Quality definition

Call Quality. According to the results from the call quality observation process, as described below, the following averages must be achieved by all CCEs who have completed * of call handling, commencing in * of handling calls: => * of Implementation Schedule (Section M) - * monthly average => * of Implementation Schedule (schedule M) - * monthly average => * of Implementation Schedule (schedule M) - * monthly average => * of Implementation Schedule (schedule M) - * monthly average For the purposes of ensuring Call Quality, StarTek and VSTR shall measure the CCEs' call quality using the following types of observations:
Sample 1
Call Quality means an external monitoring process that measures the representative’s ability to Adhere to policy and procedures, adequately service customers, and resolve customer issues. The three major areas of measurement are business practices, rep index, and resolution. The specified goal shall be measured [*]. Converted sites (Sites subject to Conversion training as described in Exhibit B herein) will be measured [*]after the first call received in Production. Change in procedures shall be subject to Exhibit D of the Work Order.
Sample 1

Examples of Call Quality in a sentence

  • Call Quality will be reviewed by NQR, which shall review approximately 40 Calls per month and evaluate them based on its 27-point evaluation process.

  • Call Quality as Rated by NQR Rating by NQR below 2.44 Rating by NQR of 2.44 to 2.74 Rating by NQR above 2.75 ---------------------------------------------------------------------------------------------------------------------------- 2.

  • Call Quality will be reviewed by NQR based on its 27-point evaluation process, and shall include review of approximately 40 Calls per month.

  • Call Quality as Rated Rating by NQR below Rating by NQR of Rating by NQR above by NQR 2.44 2.44 to 2.74 2.75 -------------------------------------------------------------------------------------------------------- 2.

  • For each month in which the Call Quality MOS falls within a tier associated with a credit amount in the table below, Customer will be eligible for that credit amount equal to the percentage of the Managed IP PBX monthly recurring charges for the affected Site.

  • Call Quality as Rating by NQR below Rating by NQR Rating by NQR above Rated by NQR 2.44 of 2.44 to 2.75 2.74 -------------------------------------------------------------------------------- 2.

  • Call Quality as Rated Rating by NQR below Rating by NQR of Rating by NQR above by NQR 2.18 2.18 to 2.48 2.48 ------------------------------------------------------------------------------------------------ 2.

  • Startek will provide reports that outline the sample size observed and the scores for each category (Team Leaders, Call Quality Group, Client and Joint) as outlined in section M - Reports.

  • Call Quality Rating by NQR below Rating by NQR of Rating by NQR above as Rated by NQR 2.18 2.18 to 2.48 2.48 -------------------------------------------------------------------------------- 2.

  • CC 505.1 TrueCar shall conduct each Call Quality Monitoring Assessment in accordance with USAA training material, QA Guidance Document, and Calibrations.

Related to Call Quality

  • Water quality means the physical characteristics of water within shoreline jurisdiction, including water quantity, hydrological, physical, chemical, aesthetic, recreation-related, and biological characteristics. Where used in this chapter, the term "water quantity" refers only to development and uses regulated under this chapter and affecting water quantity, such as impermeable surfaces and storm water handling practices. Water quantity, for purposes of this chapter, does not mean the withdrawal of ground water or diversion of surface water pursuant to RCW 90.03.250 through 90.03.340.

  • National Ambient Air Quality Standards or “NAAQS” means national ambient air quality standards that are promulgated pursuant to Section 109 of the Act, 42 U.S.C. § 7409.

  • Water quality standards means provisions of state or federal law which consist of a designated use or uses for the waters of the Commonwealth and water quality criteria for such waters based upon such uses. Water quality standards are to protect the public health or welfare, enhance the quality of water and serve the purposes of the State Water Control Law (§ 62.1-44.2 et seq. of the Code of Virginia) and the federal Clean Water Act (33 USC § 1251 et seq.).

  • Collateral Quality Tests means the Collateral Quality Tests set out in the Investment Management Agreement being each of the following:

  • Collateral Quality Test means a test that is satisfied if, as of any date of determination, in the aggregate, the Collateral Loans owned (or in relation to a proposed acquisition of a Collateral Loan, both owned and proposed to be owned) by the Borrower satisfy each of the tests set forth below, calculated in each case in accordance with Section 1.3:

  • commercial air transport means an aircraft operation involving the transport of passengers, cargo, or mail for remuneration or hire.

  • Quality control means the total of all activities performed by the Design-Builder, Designer, Construction Inspection Professional Engineering Firm and the Materials Testing Firm or Laboratory, subcontractors, producers or manufacturers to ensure that the Work performed by the Design-Builder conforms to the Contract requirements. For design, Quality Control activities shall include, but not be limited to, procedures for design quality, checking, design review including reviews for constructability, and review and approval of Working Plans. For construction, Quality Control activities shall include, but not be limited to, procedures for materials handling and construction quality, inspection, sampling and testing of materials both on site and at the plant(s), field testing of materials, obtaining and verifying Materials Certifications, record keeping, and equipment monitoring and calibration, production process control, and monitoring of environmental compliance. Quality Control also includes documentation of all QC design and construction efforts. The Scope of Work to be performed as part of the Quality Control task may be changed after the RFQ Phase.

  • air transport means the carriage by aircraft of passengers, baggage, cargo, and mail, separately or in combination, held out to the public for remuneration or hire, including scheduled and non-scheduled air services;

  • Quality means the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs;

  • High Quality Short-Term Debt Instrument means any instrument having a maturity at issuance of less than 366 days and which is rated in one of the highest two rating categories by a Nationally Recognized Statistical Rating Agency (Moody’s and S&P).

  • PJM Reliability Assurance Agreement means that certain Reliability Assurance Agreement Among Load Serving Entities in the PJM Region, on file with FERC as PJM Interconnection L.L.C. Rate Schedule FERC No. 44, and as amended from time to time thereafter. Schedule of Work:

  • Air transportation means the public carriage by aircraft of passengers, baggage, cargo, and mail, separately or in combination, for remuneration or hire;

  • Electric Reliability Organization or “ERO” means the organization that is certified by the Commission under Section 39.3 of its regulations, the purpose of which is to establish and enforce Reliability Standards for the Bulk Power System in the United States, subject to Commission review. The organization may also have received recognition by Applicable Governmental Authorities in Canada and Mexico to establish and enforce Reliability Standards for the Bulk Power Systems of the respective countries.

  • Quality Assurance Plan or “QAP” shall have the meaning set forth in Clause 11.2;