Call Management System definition

Call Management System. (or “CMS”) means Infrastructure Software that provides information and management tools to monitor and analyze the performance of call center operations. CMS provides real-time and historical management reports and enables call center supervisors to analyze the performance of agents and statistics for specific call groups. • Software Currency: *
Sample 1

Examples of Call Management System in a sentence

  • For Upgrades to the Emergency CallWorks Call Management System in the Amount of $223,133.66 and Delegating Authority to the County Administrator to Sign the Contract.

  • How do I submit a project proposal under the EU-LAC Joint Call?Project proposals are submitted through the web-based Call Management System PT Outline.

  • Your drugs need to be in the plan's "Drug Guide"Section 3.1 The "Drug Guide" tells which Part D drugs are coveredThe plan has a " Prescription Drug Guide (Formulary)." In this Evidence of Coverage, we call it the "Drug Guide" for short.The drugs on this list are selected by the plan with the help of a team of doctors and pharmacists.

  • Data is provided to MeHI by numerous excel files that are imported into an Access Database for analysis.3.2.3.4.6 CISCO IP Call Management System with Email Integration Platform is used to monitor customer service activities including inbound and outbound calls and emails.3.2.3.4.7 An All Payer Claims Database was recently developed by EOHHS to serve as the repository to collect medical, dental, pharmacy claims, and patient eligible information at the state level.

  • The application and databases examined included the Call Management System, the GPS based Ambulance Tracking System, Fleet Management System and the Human Resource Management System.

  • Response Time specifies the elapsed time between a customer service request being registered in IBM’s Call Management System and a qualified representative contacting the customer as a first step of problem determination.

  • FPL uses an on-line computer system called TCMS (Trouble Call Management System) to aid in handling such calls.

  • The Helpdesk Call Management System should be operational 24*7*365.

  • It includes incidents of reduced clearances which were not captured on the earlier TCM18 (Trouble Call Management) System and the structure of the new system also has forced more comprehensive overall reporting.These improvements in reporting are the reason for the increase in the number of MV and 38kV notifiable incidents in 2008 and 2009 when compared with 2007 – see Graph 10.

  • The intent of this procedure is to improve the use of patrol time through the Call Management System.

Related to Call Management System

  • Management System means an integrated set of interrelated and documented elements to prevent, control and improve the performance of a facility or group of facilities related to industrial safety, operational safety and environmental protection in the sector which the Contractor shall implement throughout the performance of the Petroleum Activities in compliance with the requirements set forth in Articles 13, 14 and 16 of the Law of the National Agency for Industrial Safety and Environmental Protection of the Hydrocarbons Sector and the other Applicable Laws.

  • Safety Management System means a systematic approach to managing safety, including the necessary organizational structures, accountabilities, policies and procedures;

  • energy management system means a set of interrelated or interacting elements of a plan which sets an energy efficiency objective and a strategy to achieve that objective;

  • Property management system means the Contractor’s system or systems for managing and controlling Government property.

  • Quality Management System means a set of interrelated or interacting elements that organisations use to direct and control how quality policies are implemented and quality objectives are achieved;

  • Subscriber Management System means a system or device which stores the subscriber records and details with respect to name, address and other information regarding the hardware being utilized by the subscriber, channels or bouquets of channels subscribed by the subscriber, price of such channels or bouquets of channels as defined in the system, the activation or deactivation dates and time for any channel or bouquets of channels, a log of all actions performed on a subscriber’s record, invoices raised on each subscriber and the amounts paid or discount allowed to the subscriber for each billing period;

  • Stormwater management system means any equipment, plants,

  • Database Management System (“DBMS”) is a computer process used to store, sort, manipulate and update the data required to provide Selective Routing and ALI.

  • Environmental Management System means an environmental management system or plan of management to address all environmental risks and to ensure compliance with all Environmental Laws and licences;

  • Database Management System (DBMS) A system of manual procedures and computer programs used to create, store and update the data required to provide Selective Routing and/or Automatic Location Identification for 911 systems. Day: A calendar day unless otherwise specified. Dedicated Transport: UNE transmission path between one of CenturyLink’s Wire Centers or switches and another of CenturyLink’s Wire Centers or switches within the same LATA and State that are dedicated to a particular customer or carrier. Default: A Party’s violation of any material term or condition of the Agreement, or refusal or failure in any material respect to properly perform its obligations under this Agreement, including the failure to make any undisputed payment when due. A Party shall also be deemed in Default upon such Party’s insolvency or the initiation of bankruptcy or receivership proceedings by or against the Party or the failure to obtain or maintain any certification(s) or authorization(s) from the Commission which are necessary or appropriate for a Party to exchange traffic or order any service, facility or arrangement under this Agreement, or notice from the Party that it has ceased doing business in this State or receipt of publicly available information that signifies the Party is no longer doing business in this State.

  • Earned value management system means an earned value management system that complies with the earned value management system guidelines in the ANSI/EIA-748.

  • Case management services means planned referral, linkage, monitoring and support, and advocacy provided in partnership with a consumer to assist that consumer with self sufficiency and community tenure and take place in the individual’s home, in the community, or in the facility, in accordance with a service plan developed with and approved by the consumer and qualified staff.

  • Virginia Stormwater Management Program or “VSMP” means a program approved by the State Board after September 13, 2011, that has been established by a locality to manage the quality and quantity of runoff resulting from land-disturbing activities and shall include such items as local ordinances, rules, permit requirements, annual standards and specifications, policies and guidelines, technical materials, and requirements for plan review, inspection, enforcement, where authorized in this article, and evaluation consistent with the requirements of this article and associated regulations.

  • Wastewater treatment system means any equipment, plants,

  • Procurement Management means the Director of Lee County’s Procurement Management Department or designee.

  • Appraisal management services means one or more of the following:

  • Drug therapy management means the review of a drug therapy regimen of a patient by one or more pharmacists for the purpose of evaluating and rendering advice to one or more practitioners regarding adjustment of the regimen.

  • Cash Management Systems has the meaning ascribed to it in Section 1.8.

  • settlement system means any infrastructure whether or not connected to the auction platform that can provide settlement services, which may include clearing, netting, management of collateral, or any other services, which ultimately enable the delivery of allowances on behalf of an auctioneer to a successful bidder or its successor in title, and the payment of the sum due by a successful bidder or its successor in title to an auctioneer, carried out through either of the following:

  • Investment Management Services means any services which involve: (i) the management of an investment account or Fund (or portions thereof or a group of investment accounts or Funds); (ii) the giving of advice with respect to the investment and/or reinvestment of assets or funds (or any group of assets or funds); or (iii) otherwise acting as an “investment adviser” within the meaning of the Investment Advisers Act of 1940, as amended, including, without limitation, in each of the foregoing cases, performing activities related or incidental thereto.

  • Train Unloading Infrastructure means train unloading infrastructure reasonably required for the unloading of iron ore from the Railway to be processed, or blended with other iron ore, at processing or blending facilities in the vicinity of that train unloading infrastructure and with the resulting iron ore products then loaded on to the Railway for transport (directly or indirectly) to a loading port. Company to obtain prior Ministerial in-principle approval

  • PJM Management means the officers, executives, supervisors and employee managers of PJM. PJM Manuals:

  • Centers means the international agricultural and natural resources research centers that are members of the Consortium; and each a “Center”.

  • Show Management means Questex Expositions, Questex LLC, its co-sponsors and their respective agents, employees and affiliates; (d) “Hall Manage- ment” means the owner or manager of the facility in which the Show is conducted, and its employees and agents; and (e) “Hall” means the facility in which the Show is conducted.

  • Beam monitoring system means a system designed and installed in the radiation head to detect and measure the radiation present in the useful beam.

  • Radiation therapy simulation system means a radiographic or fluoroscopic x-ray system intended for localizing the volume to be exposed during radiation therapy and confirming the position and size of the therapeutic irradiation field.