Call Handler definition
Call Handler means Agent staff dealing primarily with general enquiries from Tenants over the telephone or by email.
Call Handler means a member of the Service Provider’s staff ( and any sub-contractor staff) employed to answer telephone calls in accordance with the terms of this Services Agreement Call Management System means the totality of the IT and telecommunications facilities used by the Service Provider in connection with all aspects of the delivery and management of the Services including without limitation: A telephony platform (e.g. Ipsolutions) A system to hold the scripts (e.g. TK dialogues) A CRM system which has an assembly function and generates outputs e.g. call queues or e-mails (Microsoft Dynamics on the Azure Cloud) A quality and scheduling system to enable rosters to be generated A report writing tool (using e,g, Sharepoint) A portal to enable clients to view their reports and scripts Interfaces which enable the above to talk to one another Configuration work to ensure 100% accuracy in data transfer between the systems above; as amended by agreement from time to time.
Call Handler means those mplcontact employees or agents engaged in the provision of Services;
Examples of Call Handler in a sentence
These proposals shall include: prices for outbound Out of Hours calls and proportions dealt with by SMS text or e-mail rather than a Call Handler; whether some or all Prices should increase in line with a price index as set out below.