Call Close Time definition

Call Close Time means in respect of any Fault the time at which that Fault is (in CAPITA’ reasonable opinion) cleared and is notified to the Customer as having been cleared;

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Call Close Time means in respect of any Fault the time at which that Fault is cleared and notified to the Customer

Call Close Time means that period that passes from when a Service Call is logged by the Customer until the time when either the problem is resolved by means of a reconfiguration, a workaround is devised, or when a patch is installed which resolves the problem. In the case of hardware, the call shall be closed once the equipment has been repaired, tested and returned to the Customer (if removed initially) by a support technician;

Examples of Call Close Time in a sentence

• Call Close Time Means, in respect of any “Call”, the time at which “Resolution” has been agreed, and implemented if necessary, resulting in closure of the “Call” and “The Customer” being notified of this.

• If necessary, work to rectify the Fault will continue beyond normal business hours when Call Close Time will be advised as in Category 1 calls.

• If necessary, work to rectify the Fault will continue beyond normal business hours when Call Close Time will be notified to the customer’s service desk via the supplier’s helpdesk system and by supporting email.

• Where the relevant Service Level specifies a time to restore, this means that within the time specified, a Call Close Time shall have been confirmed.

• If necessary, work to rectify the Problem will continue beyond Working Hours when Call Close Time will be notified to the Customer Service Desk via the Supplier Service Desk system and by supporting email.