Break/Fix Services definition
Examples of Break/Fix Services in a sentence
In general, Supplier CSRs will perform preventative maintenance throughout the Year while at Covered Locations to perform On-site Break/Fix Services.
The type of Maintenance Services for which Gap has subscribed hereunder entitles Gap to specify the Priority Response Level it requires for On-site Break/Fix Services on a Service Request by Service Request basis, based on the nature and severity of the reported Problem.
If Gap Store Support requires technical support from Supplier to assist in resolving a reported Problem or determines that On-site Break/Fix Services will be necessary to resolve the Problem, Gap Store Support will place a Service Request to Supplier indicating the Priority Response Level requested.
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If a reported problem is not corrected remotely within the applicable time period noted in the Procedures Manual for Service Request Call Duration set forth in Exhibit B (Service Level Agreement) or with a CRU, Gap may request IBM to dispatch a CSR to perform On-site Break/Fix Services according to this Attachment A and the Agreement or continue with the technical call.
Within the first * of the Term of this Attachment A, Gap and IBM will develop and agree to implement a joint technical call screening process (for Covered Machines other than *) intended to enhance the effectiveness of the problem determination process, with the objective of reducing the number of instances in which an IBM CSR is dispatched unnecessarily to perform On-site Break/Fix Services (the “Technical Call Screening Process”).
If Company will be providing repair services ("Break/Fix Services") as a QSP, then Company shall purchase and keep in stock sufficient spare parts inventory to meet the Break/Fix Service level requirements as outlined in Company's Service Level Agreement with its customer.
If Gap Store Support requires technical support from IBM to assist in resolving a reported problem or determines that On-site Break/Fix Services will be necessary to resolve the problem, Gap Store Support will place a Service Request to IBM indicating the Priority Response Level requested.
In general, IBM CSRs will perform preventative maintenance throughout the Year while at Covered Locations to perform On-site Break/Fix Services.
The type of Maintenance Services for which Gap has subscribed hereunder entitle Gap to specify the Priority Response Level it requires for On-site Break/Fix Services on a Service Request by Service Request basis, based on the nature and severity of the reported problem.