Bonterra definition
Examples of Bonterra in a sentence
Customer will pay Bonterra the fees set forth in the applicable Order Form.
Response Time: Bonterra guarantees a response time of 6 hours for customer inquiries during support hours.
Families/services will be tracked using the City’s Bonterra software client management system.
Customer agrees that Bonterra and its Affiliates have the right to aggregate and anonymize Customer Data, such that the resulting data cannot be reverse engineered to identify a specific person, and shall be free (during and after the term hereof) to use and disclose such aggregated and anonymized data for their business purposes.
Bonterra will use reasonable efforts to correct a verified breach of the Performance Warranty or Professional Services Warranty reported by Customer.
Each party warrants that (a) it has the legal power and authority to enter into this Agreement and (b) it will use industry-standard measures to avoid introducing viruses or other malicious code into the Bonterra Products.
This Agreement comprises the entire agreement between Customer and Bonterra with respect to its subject matter, and supersedes all prior and contemporaneous proposals, statements, sales materials or presentations and agreements (oral and written).
Agency will enter data in the Bonterra (formerly known as Efforts to Outcomes/ETO) database system by the 5th of the month for the month prior (e.g. January data is due February 5th).
Bonterra will provide a direct contact for escalation within the support team.
This SLA does not cover support for issues caused by customer misuse, third-party software or hardware, or unauthorized modifications to Bonterra software.