Batho Pele definition

Batho Pele means the "people first" principle of the White Paper published in terms of Government Gazette No 1459 of 1997;

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Batho Pele in Sesotho means ‘People First’

Batho Pele is a Sesotho adage which means ‘People First’

Examples of Batho Pele in a sentence

• BASIC COMPETENT ADVANCED EXPERT Competency 9: Client Orientation and Customer Focus Definition: Must be willing and able to deliver services effectively and efficiently in order to put the spirit of customer service (Batho Pele) into practice.

• Although our public health facilities operate within a realm guided by the Batho Pele Principles, patient satisfaction with the services rendered in our facilities is low.

• DPSA will also continue to drive interventions aimed at developing commitment to service excellence across the public service such as the “Know Your Service Rights Campaign (KYSRC)”, putting people first, mainstreaming, institutionalising, sustaining and fostering accountability for the implementation of Batho Pele, setting service standards, designing Service Delivery Improvement Plans (SDIP), hosting Batho Pele Learning Networks, and implementing the Batho Pele Change Management Programme.

• These will also assist in institutionalising key Batho Pele principles such as access to information and redress.

• But these Batho Pele initiatives to improve courtesy and other customer service dimensions, though laudable, are necessary but not sufficient to create a responsive and development oriented public service.

• To this end, DPSA will continue to vigorously drive interventions aimed at instilling the Batho Pele principles and value system across all three spheres of government.

• Client orientation and customer focus 20 Willing and able to deliver services effectively and efficiently in order to put the spirit of customer service (Batho Pele) into practice.

• By 31/12/2013 N/A 100% Minutes of Budget & Treasury Department meetings confirming sensitization of staff on the implementation of the Batho Pele Strategy and Service Delivery Improvement Plan.

• Sensitization of Technical Services staff on the implementation of the Batho Pele Strategy and Service Delivery Improve- ment Plan.

More Definitions of Batho Pele

Batho Pele are Sesotho words which means People first. The purpose of this regulation is for the government to always consider people first whenever planning and making decisions regarding the welfare of the citizens. Adherence to these principles will guarantee the provision of excellent services that meet the people’s needs and expectations, enhance customer satisfaction, while upholding the government’s promise that access to decent public services is no longer a privilege to be enjoyed by a few, but the rightful expectation of all Citizens. The principles are further outlined below:

Batho Pele means first people in Sotho language and was instituted to encourage citizenship and customer support and improve public sector productivity. Batho Pele principles serve as a basis for strengthening the quality of government services in a straightforward way; the standards were adopted in 1997 that was consistent with the demands of people to encourage civic engagement, participation and accountability. It is a mechanism to foster government officials’ transparency and ensure the effective delivery of public services. Consultations are to be carried out by sample col- lections of polls, workshops, interviews, etc., setting service expectations. Metrics are necessary for assessing efficiency and citizens’ satisfaction with particular public services; access to public services is necessary to allow the public services to be embedded in the decision-making process.

Batho Pele is a Sesotho expression that means “people first”. It is closely connected to the rich concept of “ubuntu”, translated incompletely as “in existence with and through others”. It champions both the person and groups of persons by virtue of an interconnectedness expressed, for example, in the isiZulu maxim “Unmuntu Ngumuntu Ngabantu”, translated as “I am because you are, and you are because we are”.

Batho Pele is an exact formulation that means putting the citizens first through the transformation of public service delivery in a changing South Africa (Mokhele & De Beer, 2007:61).

Batho Pele in Sesotho means ‘people first’. The Batho Pele Principles ensure that government officials deal fairly and respectfully with the public