Individual service plan means the written description of services, supports, and activities to be provided to an individual.
Customer Service means Company’s customer service telephone service department or representatives.
Additional Special Servicing Compensation As defined in Section 3.11(d).
Basic generation service or "BGS" means electric generation
Basic Service As defined in M.G.L. c. 164, § 1 and in orders of the Department, as amended or promulgated, as the case may be, from time to time. Business Day – Any day between the period of 8:00 a.m. and ending at 5:00 p.m. Eastern Prevailing Time, except Saturday, Sunday and any day which is a legal holiday or a day on which federal banking institutions in Boston, Massachusetts are authorized by law to close. Change in Law – As used herein, means any of the following: