Backline definition

Backline maintenance shall mean assistance only after ▇▇▇▇▇▇▇.▇▇▇ has made reasonable attempts to resolve an error in the Trio Source Code or Object Code. In consideration of the maintenance and support provided, ▇▇▇▇▇▇▇.▇▇▇ shall pay Company forty five thousand dollars (US $45,000). The payment for support and maintenance shall be due and payable within thirty (30) days after the Delivery Date.
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Examples of Backline in a sentence

  • Backline escalation support shall be provided by the collaborative development team.

  • Backline Support shall include (a) telephone and email support for the Software during Mersive’s business hours; (b) provision of corrections to errors in the Software, which corrections may be in the form of patches, fixes, workarounds, Software Updates, Software Upgrades or other forms; (c) provision of Software Updates and/or Software Upgrades to the Software which are commercially released during the term of this Agreement.

  • Mersive shall provide Backline Support as described in subsections (a) and (b) solely for the current release and the prior Software Upgrade.

  • Backline TSE Within 5 days Within 10 Star Manager involved days Up and running Within 1 day Within 2 days Backline Manager Not up and running Within 4 Within 1 day hours 2c Escalate after Star Manager Up and running Within 1 day Within 3 days Backline Manager Not up and running Within 1/2 Within 1 day Engineering day VP Tech Services.

  • The initial term of Backline Support shall be for one (1) year and shall commence upon the effective date of the end user license agreement entered into between Mersive and the End User.

  • Mersive reserves the right to establish and maintain contact with any End User in order to facilitate the delivery of any Backline Support needed by such End User.

  • First Level Support shall include (a) fielding and promptly addressing all questions from End Users; (b) addressing all errors in the Software reported by End Users and immediately reporting to Mersive all such errors that Reseller is unable to correct, and (c) notifying End Users of the availability of Software Updates and Software Upgrades that Mersive makes available pursuant to Backline Support.

  • On the condition that Reseller has paid the applicable Fees, Mersive will provide Backline Support for the Software.

  • Reseller may engage the assistance of Mersive via Backline Support only if Reseller is unable to respond adequately to an End User without such assistance from Mersive.

  • Backline The technicians at this level are more experienced with Inventive Designer's products and the entire scope of applications with which Inventive Designer's products connect.

Related to Backline

  • Configuration means State-specific changes made to the Software without Source Code or structural data model changes occurring.

  • Fiber means a glass strand or strands which is/are protected by a color coded buffer tube and which is/are used to transmit a communication signal along the glass strand in the form of pulses of light.

  • Compatibility means a condition in which land uses or conditions can coexist in relative proximity to each other in a stable fashion over time such that no use or condition is unduly negatively impacted directly or indirectly by another use or condition.

  • Architectural coating means a coating applied to stationary structures and their appurtenances, to mobile homes, to pavements, or to curbs.

  • Catalogue means the catalogue of IT Products available for Order under the provisions of the Framework Agreement.