Back End Support definition

Back End Support means the support provided by ViewRay to Distributor while the Products are under warranty or following expiration of the Warranty Period if it is ordered as a Service. A current description of Back End Support is attached as Exhibit B; this description may be updated from time to time by ViewRay, provided that the overall level of support is not materially diminished. Back End Support may be “Basic” or “Enhanced” as described in Exhibit B.
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Examples of Back End Support in a sentence

  • Whitewood Tax Solutions, in conjunction with DM3 Ventures, Inc, provides Tax Resolution Services and Back End Support Programs to other business owners.

  • Distributor acknowledges and agrees that it is responsible for these activities notwithstanding the purchase of Back End Support and/or Installation Assistance Services.

  • For the purposes of defining Back End Support, the term "End User" in the Support Services Exhibit shall apply to Licensee.

  • If a Customer fails to perform the appropriate QA of the Products, and to record such QA in the appropriate logs, ViewRay may terminate Back End Support with respect to such Customer, without liability.

  • Provided that Licensee pays the Support Fees shown on the Pricing Schedule, BEA will provide Back End Support to the two (2) Support Contacts named on the Pricing Schedule, at the Support Level indicated on the Pricing Schedule.

  • Either party may terminate Back End Support at any time, if the other party breaches any material obligation related thereto (or pursuant to the Agreement) and fails to cure such breach within thirty (30) days after notice thereof from the non-breaching party.

  • Distributor will be permitted to use Maintenance Documentation and to purchase Back End Support and Installation Assistance Services from ViewRay (or may purchase similar services from a third party certified by ViewRay) to assist Distributor in meeting these obligations.

  • Back End Support is available only for Products that are purchased directly from ViewRay, installed by Distributor, ViewRay field service engineers or ViewRay certified installers, have not been moved from their original installation location or disconnected from its original power supply and have not been modified without written permission or direction from ViewRay.

  • The provision of Spare Parts as needed for the performance of Back End Support is included in Back End Support.

  • An event of breach may include, but is not limited to, failure to make payment due, failure to provide access as required to execute the services contemplated by these Back End Support Terms, failure to perform and log QA, or, to the maximum extent permitted by applicable laws, the filing of notice under bankruptcy or equivalent laws, failure to provide service in time, failure to provide service according to the applicable Quality Requirement or instruction.

Related to Back End Support

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Child support means that part of an Enhanced Child Restraint System by which the child can be raised within the Enhanced Child Restraint System.

  • Level 3 Support means, with the use of backup engineering and technical support staff, isolating Defects and developing Defect corrections including, without limitation, Upgrades.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • SAP Delivered Support means SAP’s support offering to directly provide support to End Users subject to the terms and conditions set out in the EUMA.