Examples of Average Handle Time in a sentence
The estimated number of annual Inbound Interactions, monthly Inbound Interactions, Average Handle Time, and quarterly Outbound Interactions, all as applicable and defined below, are also set forth on the Order Form.
The estimated number of monthly Inbound Interactions, Average Handle Time, and quarterly Outbound Interactions, all as applicable and defined below, are also set forth on the Order Form.
Evaluate efficiency (Average Handle Time) in relation to effectiveness (quality and first contact resolution) in completing customer calls.
Components of this report include Calls to IVR, Calls Offered, Calls Answered, Calls Abandoned, Average Handle Time, Average Speed of Answer, and Quality Performance, to name a few; • Disposition reporting allows us to see the types of customer calls received while also providing insight into handling times per type of call.
Monthly Monthly Less than 2% 4 Average Handle Time (AHT)This is a measure that refers to how long it takes to manage a contact.