Automatic Call Distributor definition

Automatic Call Distributor or “ACD” means a module that uses skills-based routing to route incoming calls, emails, chats, and other interactions to the best available agent.
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Automatic Call Distributor or “ACD” means a device to be used in the Contact Centre, which automatically distributes incoming telephone calls based on the number dialled and a set of configurable rules;
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Examples of Automatic Call Distributor in a sentence

  • The ACD (Automatic Call Distributor) will receive all incoming calls.

  • Automatic Call Distributor (ACD) – A system that distributes incoming calls to a specific group of Agent(s).

  • He is also the system administration for our Florida call center’s Automatic Call Distributor (ACD).

  • Monitored and analyzed the performance of a 100 line WATS network on an Automatic Call Distributor.

  • Davox agrees that, during the term of this Agreement, it will not distribute an Automatic Call Distributor ("ACD").

  • ACD – Automatic Call Distributor is a device or system that distributes incoming calls to a specific group of eligible Agents.

  • CMS / BCMS: Traffic Control System for all calls received / made through the Automatic Call Distributor (DAC).

  • APPENDIX B: GLOSSARY OF ACRONYMS AND TERMS -------------------------------------------------------------------------------- A ACD Automatic Call Distributor - A service that provides status monitoring of agents in a call center and routes high volume incoming telephone calls to available agents while collecting management information on both callers and attendants.

  • The Contact Center solution shall include Automatic Call Distributor (ACD) as described in Section 27.2.3 and Interactive Voice Response (IVR) as described in Section 27.2.4.

  • Supplier will provide disaster recovery for and geographic redundancy of its Automatic Call Distributor (ACD) in accordance with AT&T standard architecture requirements.