Application Service Availability definition
Application Service Availability means the ability to access the major components of the Subscription Services, as measured using the ‘Application Log-In Measurement’ and as determined through an access point on the Huron hosting provider's backbone network. The Application Log-In Measurement is a probe that runs once per minute with test credentials to gauge the responsiveness and availability of the application. Availability does not apply to the portion of the circuit that does not transit the hosting provider's backbone (as Client’s authorized users are responsible for their own Internet access). Application Service Availability is reduced when, subject to provisions below, the Application Log-In Measurement fails to download (and for US based Client authorized users, when the Application Log-In Measurement fails to download within 30 seconds) and such failure to download persists for more than fifteen (15) consecutive minutes. Application Service Availability is not reduced by time that the Subscriptions Services are not available if such unavailability is due to or exacerbated by any of the following: (i) Client caused outages or disruptions; (ii) outages caused by software or hardware not provided and controlled by Huron (including internet service providers, and third party software or sites that are accessed or linked through the site); (iii) outages caused by disruptions attributable in whole or in part to a force majeure occurrence; (iv) any infringement by Client of any third party’s proprietary rights; (v) any breach by Client of the Agreement; or (vi) a shut down due to circumstances reasonably believed by Huron to be a significant threat to the normal operation of the Subscription Services (e.g., hacker or virus attack). The above factors will collectively be referred to herein as “Other Outages.”
Examples of Application Service Availability in a sentence
On a per-Service basis, for each month in which the availability is below an average of 99.9% for Application Service Availability as calculated above, i2i will issue a Service Credit in the amount equal to five percent (5%) of the Monthly Recurring Charges for such Service for such month.