Application Maintenance and Support definition

Application Maintenance and Support means that the Service Provider shall provide application maintenance and support services for the specified applications. The scope of these services includes level 2 and level 3 support, preventive maintenance, adaptive maintenance, problem management, batch operations, application monitoring, change and release deployment, service management and testing.
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Examples of Application Maintenance and Support in a sentence

  • Application Maintenance and Support includes troubleshooting, modifying, maintaining, improving security, and enhancing legacy systems and applications which may be running in a production environment.

  • Application Maintenance and Support also applies to applications running in a production environment.

  • Definition: Application Maintenance and Support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems.

  • The following roles are representative of the type of personnel with this availability: • Project managers • Business Analysts • Application Developers • Database Administrators • Network Engineers • Technical Analysts • Cloud Architects • Mainframe Support • System Administrators • Application Maintenance and Support Analysts • IT Help Desk If sub-contractors are utilized, we maintain oversight, accountability, and quality.

  • Maintenance and support for the campaign finance application software are addressed in Contract Exhibit E, Application Maintenance and Support Agreement.

  • Application Maintenance and Support is the support provided by Quest Information Systems to maintain the FirstTuesday campaign finance software and provide Help Desk Level 2 and 3 support.

  • CGS will use a firm-fixed-price fee structure for all projects under the Application Maintenance and Support category.

  • By the end of the [______]* following the Commencement Date, Supplier shall complete the allocation of Productive Hours from the pool of Application Maintenance and Support Services hours for each respective Applications discussed in Section 2.1 above.

  • The System Integrator shall provide proper plan, resources, and escalation procedure to ITPO to report problem case or support request during the warranty and Application Maintenance and Support periods.

  • The benchmarking covered a broad range of IT services delivered to the Client in domains summarized in the table below1: Domain Service Description / Definitions Representative Units of Measure Approach to Benchmarking Scope / Discussion Application Maintenance and Support Application Maintenance and Support Ongoing support and maintenance of installed applications.