Application Availability definition

Application Availability means the percentage of time that the hosted Subscription Software will be usable by Licensee. Subscription Software will be considered usable unless a severe interruption resulting in a substantial loss of service to Licensee occurs.
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Application Availability. Has the meaning set forth in Section 1 of Exhibit B-1 to Schedule B to the Terms and Conditions Exhibit B-1
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Application Availability means the total number of minutes in a calendar month that the Software is available via (a) a web browser client and (b) web services interface. A determination of availability will be based on 24x7 accessibility, less any exclusions set forth in the Addendum. This metric will be measured by simulating a login to the Software with a valid username/password. This measures the availability of the hosted environment by exercising all three tiers of the application (i.e., “Presentation Layer”, “Application Tier”, and “Database”).
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Examples of Application Availability in a sentence

  • The Application Availability SLA of the Agreement shall not apply to the Encryption Gateway Tool which is installed on Customer’s server at Customer’s control.

  • Application Availability is the amount of time the Platform is operating properly per affected user within a given month.

  • Application Availability is the amount of time the Platform is operating properly within the Customer instance across the Verizon data center(s) within a given month.

  • From To 100% 99.95% 10% 99.949% 99.00% 15% 98.99% 98.00% 20% 97.99% 97.00% 30% 96.99% 95.00% 50% Less than 95.00 % 100% Table 3.1.3.2 Application Availability Matrix without Geographic Redundancy or UCCaaS Router without Survivable Remote Site Telephony.

  • Table 3.1.3.1 Application Availability Matrix with Geographic Redundancy and UCCaaS Router with Survivable Remote Site Telephony.

  • If, during the Term, the Actual Uptime Percentage is, during any calendar month, lower than 99.5%, then Linkfluence will give Customer a credit or refund with respect to the Fees paid by Customer for that month calculated as follows: Application Availability = (Total Hours in Reporting Period – Unscheduled Maintenance – Scheduled Maintenance – Excluded) / (Total Hours in Reporting Period – Scheduled Maintenance – Excluded) X 100%.

  • Verizon’s cumulative At Risk Amount to pay Non Performance Credits for the Secondary Application Availability SLA in any month is limited to a maximum of 40% of the corresponding Unified CX fees per month (“Monthly at Risk Amount”).

  • Verizon’s cumulative At Risk Amount to pay Non Performance Credits for the Core Application Availability SLA in any month is limited to a maximum of 100% of the corresponding Unified CX fees per month (“Monthly at Risk Amount”).

  • The following sets out the parameters for when the Contractor may receive an earn back credit that can be used to offset any Service Level Credit assessed against Contractor for Managed Application Availability.

  • Exhibit A: Performance Measures Application Availability Monthly Equal to or Greater than 99.0% $50,000 Equal to or Greater than 98.1% Equal to or Greater than 99.5% Average Response Time - Response time for users for all online (OLTP) transactions except for OLTP defined as “exceptions”.


More Definitions of Application Availability

Application Availability is defined as an End User establishing a successful connection to cMeRun's hosting site and accessing a desired application.
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