Applicable Instance definition
Applicable Instance means the instance of the IFS solution against which the case is being reported. See how this is used with respect to Severity Level described below
Applicable Instance means that where the Case Priority/Severity is 1 or 2, a production instance/server or other business critical system/process and those others previously agreed with IFS to be of equivalent status
Applicable Instance means for 1) Case Severity 1 or 2, a production server or other business critical production system, and those other instances previously agreed with IFS to be of equivalent status, such as test environments during Solution Acceptance Test (SAT) and Operational Readiness Test (ORT) project phases; 2) Case Severity 3 or 4, all environments supported by IFS. For IFS Cloud Service customers “Applicable Instance” means only those contracted instances, such as Production, Test etc.