An E 1 Emergency Condition definition
An E 1 Emergency Condition means a problem resulting from any one or more of the following events: - An event including loss of origination and termination capability in all terminations in a sector for a period longer than 30 seconds. - Any System-initiated or unplanned manual restart (warm, cold, reload, or image) which causes a System loss of data forwarding capacity of a sector for more than 30 seconds. Manual restarts with 24-hour notice would be planned. - Usable subscriber and network performance statistics not being collected. - Ten percent (10%) or more of the total data forwarding capacity of a sector are out-of-service, where the disrupted traffic demand exceeds the alternate routing capability. - Total loss of access to a specific service, total loss of access to one or more specific services because of a fault condition in the System and related Equipment (not to include non-System-impacting failure of individual CPE). - Any single unit of Equipment having a hard failure in excess of 30 minutes, whether or not it recovers from such failure (not to include non-System-impacting failure of individual CPE). - Any memory leakage, buffer utilization congestion or configuration parameter loss (not to include non-System-impacting failure of individual CPE). - Any outage, other than non-System-impacting failure of individual CPE. Supplier must allocate sufficient ETA that could reasonably be expected to clear all E1 Emergency Conditions within 12 hours of notification of their occurrence. Work must continue without any cessation until the defect causing the E 1 Emergency Condition is solved or the severity thereof is reduced to a "PI Major Condition", as defined below, or less.