(AMS) Change Management Process definition
(AMS) Change Management Process means the procedure to authorize, plan and deploy a change of the business process into the productive systems. All changes in the Customers system, which are not caused by an Incident or Problem or agreed as a Standard Change, are considered a Request for Change. Change Management does not only include the implementation procedure, but the holistic process from the requirement to the deployment. Changes are classified by their potential impact to the productive system (Regular Change and Emergency Change). Depending on the potential impact, a certain approval level is required.