Ajenta definition
Examples of Ajenta in a sentence
Please Note: No upgrade or update of system architecture will be undertaken unless Ajenta have given adequate notice to its user community.
Advanced RMA is the Return Merchandise Authorisation process; A process which defines the return of a failed Ajenta Supplied Product, for repair and/or replacement by Ajenta.
The following covers the policies and limitations associated with the delivery of the service plans by Ajenta: • Maintenance and support services will cover only products or services purchased from Ajenta.
Ajenta will apply its software releases (patch, update or upgrade version) to its cloud services generally with at least one weeks’ notice to its clients, only once it has been tested and passes the minimum tests as set periodically by Ajenta.
This service level agreement pertains only to the following suite of products and services provided by Ajenta: Ajenta aims to meet or exceed the service levels, as laid out within this document.
Ajenta will not be held liable for SLA violation under circumstances which arise from service interruption resulting from failure of products not delivered by Ajenta.
Ajenta reserves the right not to renew coverage to a specific unit following such diagnostic.
For end-user equipment, VsceneRoom Systems (codecs), Ajenta will continue to provide software patches and updates to end of life (EOL) products and software releases, as long as the manufacturer supports them (where applicable); however, Ajenta encourages all customers covered under a current and paid service plan to take advantage of available software releases, with the main goal of keeping systems current.
Failing Hardware: Ship to Manufacturer – Ajenta Ship back to Customer – Ajenta • No Fault Found (NFF): Customer pays both ways • Dead on Arrival (DOA): If reported within 2 weeks from the day unit received from the shipping company and arrived at the customer site – Ajenta covers both ways.
Unless otherwise expressly provided in this Agreement, the Authorised User shall not acquire any proprietary right, title or interest in or to any Intellectual Property Rights in the Ajenta Materials.