Advanced Support Services definition

Advanced Support Services means First Level Support and Second Level Support services.
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Advanced Support Services means support services in order to provide more detailed assistance with the usage of the Product to achieve the Customer’s desired result. The majority of support services shall be done remotely but in certain instances it may require THUK staff on site at the Customer’s premises.
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Advanced Support Services means the support services as set out in Schedule 2;
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Examples of Advanced Support Services in a sentence

  • In addition, Leaseweb shall be entitled to invoice Service Fees for all Advanced Support Services provided to Customer in excess of the Time Included, on a time spent basis, at the prevailing Leaseweb hourly rate for performing the particular Support Services (plus its expenses related to the performance of the Advanced Support Services, including any traveling expenses if applicable).

  • Advanced Support Services may include providing technical expertise, trouble shooting, consultancy services, setup and changes of configuration of Dedicated Nework Equipment (switches, firewalls, loadbalancers), application servers and clusters (including web and database servers and clusters) and Cybersecurity Services, OS updates, performance tuning and DNS services, including logging of changes and reports.

  • Customer will report to SimX (through any Permitted User if Customer has purchased Advanced Support Services, otherwise through the Technical Contact) all Errors experienced by Customer.

  • Level 2 – Advanced Support Services Operator (Mining) Meets the criteria of Support Services Operator (Mining) and is appointed by the Company: • Possesses a higher degree of operational proficiency • Provides Support Services Operator (Mining) with support & mentoring, assists with trouble shooting & the like.

  • For the purpose of determining the amount of time of Advanced Support Services provided, Leaseweb͛Ɛ ĚĂƚĂbin dƐingŚ.

  • Colleague may supply Upgrades to the Licensee as part of the Standard Support Services or Advanced Support Services as appropriate.

  • In case said hardware firewall/load balancer is leased by Leaseweb to Customer, the configuration shall be performed as part of the Advanced Support Services, and in case said firewall and hardware load balancer is part of the Colocated Equipment, the configuration shall be performed as part of the Remote Hands Services.

  • Customer is responsible for reviewing additional terms and conditions that may apply to RingCentral add-on services (where available) and certain Advanced Support Services listed on this order form, and which are available at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/legal/add-on-services.html.

  • Such changes or reports will be charged as Advanced Support Services.

  • This equipment and services may include, but are not limited to: • Switches • Routers • Servers • Advanced Support Services • Professional Support Services • Virtual Desktop Infrastructure (VDI) solutions based on hardware specifications required by S3D, including any required licensed third party software (the “VDI Products”).