LIFETIME SUPPORT Vzorová ustanovení
LIFETIME SUPPORT. Lifetime Support consists of the following service levels: • Premier Support (also referred to as, and will be documented on your order as, “Software Update License & Support” or “Oracle Communications Network Software Premier Support”) • Extended Support (if offered) • Sustaining Support A description of the services available under Premier Support, Extended Support and Sustaining Support is included in the Oracle Technical Support Levels section below. When offered and except as noted below, Premier Support will be available for five years from the date a release of the Oracle program becomes generally available. If offered, support may be extended for an additional three years with Extended Support for specific releases. Except as noted below, in addition to the technical support fee, an Extended Support fee applies for each support period for which Extended Support is purchased. Alternatively, and if offered, support may be extended with Sustaining Support, which will be available for as long as you maintain technical support for your Oracle program licenses. For specific programs that are, or will be covered by the Lifetime Support Policy, service levels offered, and timeframes refer to the following: • For server technology programs view: Lifetime Support Policy: Coverage for Technology Products • For fusion middleware programs view: Lifetime Support Policy: Coverage for Fusion Middleware • For application programs view: Lifetime Support Policy: Coverage for Applications • For retail application programs view: Lifetime Support Policy: Coverage for Retail Applications • For Sun software and operating system products view: Lifetime Support Policy: Coverage for Sun Software and Operating System Products • For Oracle Linux program releases view: Lifetime Support Policy: Coverage for Oracle Linux and Oracle VM • For OFSS programs view: Lifetime Support Policy: Coverage for Oracle Financial Services Software For Oracle Database releases designated as an "Oracle Database Innovation Release" in the Lifetime Support Policy and on ODSC, Premier Support will be available for two years from the generally available date. Please refer to the Lifetime Support Policy: Coverage for Technology Products document.omplete support lifecycle information.
1. PeopleTools: The PeopleTools program, provided in conjunction with a PeopleSoft application program release, will be supported for as long as such application program release is supported. Patches and platform certifica...
LIFETIME SUPPORT. Lifetime Support consists of the following service levels: • Premier Support (also referred to as, and will be documented on your order as, “Software Update License & Support” or “Oracle Communications Network Software Premier Support”) • Extended Support (if offered) • Sustaining Support A description of the services available under Premier Support, Extended Support and Sustaining Support is included in the Oracle Technical Support Levels section below. When offered and except as noted below, Premier Support will be available for five years from the date a release of the Oracle program becomes generally available. If offered, support may be extended for an additional three years with Extended Support for specific releases. Except as noted below, in addition to the technical support fee, an Extended Support fee applies for each support period for which Extended Support is purchased. Alternatively, and if offered, support may be extended with Sustaining Support, which will be available for as long as you maintain technical support for your Oracle program licenses. For specific programs that are, or will be covered by the Lifetime Support Policy, service levels offered, and timeframes refer to the following: • For server technology programs view “Lifetime Support Policy: Coverage for TechnologyProducts” (PDF) • For fusion middleware programs view “Lifetime Support Policy: Coverage for Fusion Middleware” (PDF) • For application programs view “Lifetime Support Policy: Coverage for Applications” (PDF) • For retail application programs view “Lifetime Support Policy: Coverage for Retail Applications” (PDF) • For Sun software and operating system products view “Lifetime Support Policy: Coverage for Sun Software and Operating System Products” (PDF) • For Oracle Linux program releases view “Lifetime Support Policy: Coverage for Oracle Linux and Oracle VM” (PDF) • For OFSS programs view “Lifetime Support Policy: Coverage for Oracle Financial Services Software” (PDF) Exceptions - For customers with a current support contract running: