1 Exhibit 10.12 LOAN AGREEMENT THIS AGREEMENT is made as of this 19 day of January, 2000, by and between SERVICEWARE, INC., a Pennsylvania corporation (the "Company") located in Oakmont, Pennsylvania, and Rajiv Enand, an individual residing at 526...Agreement • April 7th, 2000 • Serviceware Com Inc • Services-prepackaged software • Pennsylvania
SECTION 1 DEFINITIONSLicense Agreement • April 7th, 2000 • Serviceware Com Inc • Services-prepackaged software • Pennsylvania
1 2 2. Delivery and Acceptance. Company shall deliver the ServiceWare Knowledge Base to Microsoft no later than _________________, 1998 and all Updates thereto pursuant to section 3 below. Upon the delivery of the ServiceWare Knowledge Base and the...License Agreement • April 7th, 2000 • Serviceware Com Inc • Services-prepackaged software • Washington
1 Exhibit 10.16 COMPENSATION, CONSULTATION AND SEVERANCE AGREEMENT AGREEMENT made this 23rd day of July, 1999 ("Agreement"), but effective as of the Effective Date (as defined below), by and between SERVICEWARE, INC., a Pennsylvania corporation, with...Compensation, Consultation and Severance Agreement • April 7th, 2000 • Serviceware Com Inc • Services-prepackaged software • New Jersey
Exhibit 10.10 MICROSOFT KNOWLEDGE BASE NON-EXCLUSIVE LICENSE AGREEMENT This Microsoft Knowledge Base License Agreement ("Agreement") is made and entered into as of this 29th day of June 1998 ("Effective Date") by and between MICROSOFT CORPORATION, a...Microsoft Knowledge Base License Agreement • April 7th, 2000 • Serviceware Com Inc • Services-prepackaged software • Washington
