Common Contracts

Master Services Agreement

Master Services Agreement • March 12th, 2021

• Contract Type
  Master Services Agreement
• Filed
  March 12th, 2021

Change Log CCR/CN Amendment Date Description CCR-000314 Amendment 1 09/19/2018  Updated SOC Monitoring & Alerting Requirements to 7am– 7pm in Section 15.1 Added RU definition for SOC Monitoring & Alerting Requirements (5am – 9pm) in Section 15.1 Added RU definition for Election Security Assessments in Section 15.1 Cosmetic updates (e.g., footer, revision number, etc.) Clarifying reference to Chargeback and Reporting Systems CCR-000329 Amendment 2 01/14/2019  Section 15.1 (iii) Change to the IDS/IPS Resource Unit to be applicable to devices that are 10 Gbps or greater. CCR-000350 Amendment 4 6/26/2019  Section 15.3 (ix) Added RU definition for DIR's Cybersecurity Portal (Local Government Entities (LGE)). CCR-000381 Amendment 5 3/19/2020  Section 15.1 Added RU definition for SOC Monitoring & Alerting Requirements (24x7). CCR-000403 Amendment 6 6/17/2020  Section 11: Updated volume discount tier amounts in “Monthly Charges” column Added language to clarify application of volume