Common Contracts

Master License and Support Agreement

November 18th, 2016

• Filed
  November 18th, 2016

BEFORE YOU SIGN THE PURCHASE AUTHORIZATION LETTER (“PAL”) AS AN AUTHORIZED REPRESENTATIVE OF THE PURCHASING ENTITY OR INDIVIDUAL (“CUSTOMER”), CAREFULLY READ THIS MASTER LICENSE AND SUPPORT AGREEMENT. BY EXECUTING THE PAL, YOU REPRESENT THAT YOU ARE AUTHORIZED TO ENTER INTO THIS MASTER LICENSE AND SUPPORT AGREEMENT ON BEHALF OF CUSTOMER AND TO BIND CUSTOMER TO THE TERMS AND CONDITIONS OF THIS MASTER LICENSE AND SUPPORT AGREEMENT. UPON YOUR EXECUTION OF THE PAL, THIS MASTER LICENSE AND SUPPORT AGREEMENT SHALL CONSTITUTE A LEGAL AND BINDING AGREEMENT BETWEEN CUSTOMER AND SERENA SOFTWARE DO BRASIL LTDA. OR ITS APPLICABLE SUBSIDIARY (“SERENA”). IF YOU HAVE ANY QUESTIONS REGARDING THIS MASTER LICENSE AND SUPPORT AGREEMENT, YOU MAY CONTACT SERENA LEGAL SERVICES AT 650.481.3400 OR WRITE TO SERENA SOFTWARE DO BRASIL LTDA., ATTENTION: LEGAL SERVICES, C/O SERENA SOFTWARE, INC., 2345 NW AMBERBROOK DRIVE, SUITE 200, HILLSBORO, OR 97006 USA, ATTN; GENERAL COUNSEL. ANY USE OF THE SOFTWARE OTHER THAN