Common Contracts

CONTRACT FOR INTERACTIVE VOICE RESPONSE (IVR) AND WEB-BASED UTILITY CUSTOMER ACCOUNT SERVICES

North Carolina • May 5th, 2020

• Jurisdiction
  North Carolina
• Filed
  May 5th, 2020

CONTRACT FOR INTERACTIVE VOICE RESPONSE (IVR) AND WEB-BASED UTILITY CUSTOMER ACCOUNT SERVICES

North Carolina • May 22nd, 2013

• Jurisdiction
  North Carolina
• Filed
  May 22nd, 2013

CONTRACT FOR INTERACTIVE VOICE RESPONSE (IVR) AND WEB-BASED UTILITY CUSTOMER ACCOUNT SERVICES

North Carolina • April 26th, 2013

• Jurisdiction
  North Carolina
• Filed
  April 26th, 2013

Sec. 1. Background and Purpose. The City of Durham desires to offer an interactive voice response (IVR) system which would provide outgoing automated calls as well as acceptance of debit/credit card and e-check payments from utility customers and citizens over the phone. The City also intends to implement web-based electronic enhancements to the utility billing system, including but not limited to paperless billing, expanded web payment options, text and e-mail messaging to customers, and payment by mobile device.