Common Contracts

MPLS Services Service Level Agreement (SLA)

June 9th, 2021

• Filed
  June 9th, 2021

Northland’s Service Level Agreement (SLA) specifies minimum service levels measured as Service Availability, Network Latency, Packet Loss and Jitter. This SLA applies to Cloud and Colocation services and Internet and MPLS services delivered over T1, Ethernet, fiber optic facilities and wireless only.

MPLS Services Service Level Agreement (SLA)

May 26th, 2020

• Filed
  May 26th, 2020

Northland’s Service Level Agreement (SLA) specifies minimum service levels measured as Service Availability, Network Latency, Packet Loss and Jitter. This SLA applies to Cloud and Colocation services and Internet and MPLS services delivered over T1, Ethernet, fiber optic facilities and wireless only.

Introduction

January 18th, 2018

• Filed
  January 18th, 2018

Northland’s Service Level Agreement (SLA) specifies minimum service levels measured as Service Availability, Network Latency, Packet Loss and Jitter. This SLA applies to Cloud and Colocation services and Internet and MPLS services delivered over T1, Ethernet, fiber optic facilities and wireless only.