Common Contracts
1 similar null contracts
Department or Program Name [IT Service Level Agreement]October 15th, 2020
A Service Level Agreement (SLA) defines the relationship between an IT service provider and the business customer and/or external customer. An SLA clarifies the responsibilities between the IT service provider and the customer and it provides a framework and a common understanding for both parties. An SLA is most effective when the IT service provider and the business customer collaborate on what should be included. Any SLA needs to be agreed upon by both parties. This becomes a guideline for managing the relationship between the customer and the IT Service Provider.
