Help Desk - Service Level Agreement Priority Description Response and Resolution Time Compliance Rate 1 ● Major system or network down, and/or● Problem exists in five or more Engineers’ Offices, and,● No workaround exists. ● 30 minute Response● 4 hour...
This document is hosted externally.
Unless the owner has removed it from the web, you can access the full document via its original URL:
https://www.dot.ny.gov/portal/pls/portal/MEXIS_APP.BC_CONSULTING_NONAE_ADMIN.VIEWFILE?p_file_id=10326Unless the owner has removed it from the web, you can access the full document via its original URL:
See similar contracts (1)
Alternatively, you can try searching for similar contracts: