Exhibit 10.2
[SPEEDERA LOGO]
Network Services Agreement
The Agreement between Speedera Networks, Inc. ("Speedera") and customer
("Customer") consists of this Network Services Agreement (the "Network
Agreement"), the applicable Service Level Agreement(s) (the "Service Level
Agreement(s), and attached Services Schedule, as it may be amended from time to
time, and any subsequent Service Schedule (the "Services Schedule", and together
with the Network Agreement and applicable Service Level Agreements(s), the
"Agreement"). The Agreement shall become effective when signed by both parties.
1. Speedera Responsibilities and Services. During the term of the Agreement (the
"Term"), Speedera agrees to provide Customer with those services agreed to by
Customer and Speedera as further set forth in the Services Schedule (the
"Services"). To the extent necessary far the provision of such Services,
Speedera will: (a) provide, maintain and operate on a twenty-four hour per day,
seven days per week, 365 days per year basis, a network to provide the Services
(the "Speedera Network"), all network software and periphals, and all Internet
connectivity: (b) staff its Networks Operating Center ("NOC") twenty-four hours
per day, seven days per week, 365 days per year; (c) maintain network security
as reasonably necessary to monitor and protect against unauthorized third-party
access to Customer Content (as defined in Section 4) located on or within the
Speedera Network (Customer acknowledges that the portion of the Speedera Network
through which Customer Content will pass and the web servers in which Customer
Content will be stored will not be segregated in a separate physical location
from web servers on which content from other Speedera customer will be
transmitted or stored); (d) maintain sufficient capacity on the Speedera Network
during the Term as necessary to meet Customer's Committed Amount set forth in
the Services Schedule; (e) maintain the service levels set forth on the
applicable Service Level Agreement(s), and (f) provide Customer with such
installation, support, training or other additional services as may be specified
in Services Schedule or as may be requested by Customer from time to time during
the Term and set forth in a separate addendum agreed to and executed by both
parties. The Service Level Agreement(s) applicable to the Services selected by
the Customer are available at the following URL:xxx.xxxxxxxx.xxx/xxx/00000000/.
Customer acknowledges that it will obtain, read and understand the applicable
Service Level Agreement(s).
2. Customer Responsibilities.
During the Term, Customer agrees to (a) perform all of its obligations as set
forth on the Services Schedule and Service level Agreement(s) including but not
limited to all obligations associated with the placement and usage of (i)
Speedera provided tags ("Tags") of those Customer's website(s) specified on the
attached Contact and Configuration Data Sheet (the "Data Sheet") and/or (ii)
Speedera provided traffic management probes ("Probes") at those locations
specified on the Data Sheet; (b) pay all fees and/or royalties due Speedera in
accordance with the fees structure set forth in the Services Schedule and as
further described in Section 6 of this Network Agreement; (c) install and
maintain any all Probes provided to the Customer by Speedera in accordance with
the Agreement such maintenance to include the provision of any and all power
internal connectivity, and other reasonable support for the Probes, and (d) in
the event that any Customer Consent infringes the intellectual property or other
rights of a third party or violates any applicable laws or regulations
(including, without limitations, laws and regulations relating to indecency or
obscenity), (i) remove such Customer Content from Customer's origin server, and
(ii) remove the URL/ing from such Customer Content, or cause such URL's to be
removed from any third party web site so that it will not be routed to and not
pass through the Speedera Network.
3. Representation and Warranties
Customer warrants and represents to Speedera that Customer, (i) owns all right,
title and interest in the Customer Content, or possesses or shall posses all
legally valid rights in the Customer Content necessary for the uses of the
Customer Content contemplated by the probes agreement and (ii) will not transmit
or route to the Speedera Network or otherwise direct via the Services any
Customer Content that infringes any copyright trade secret, or other
intellectual property right, contains any libelous, defamatory or obscene
material or otherwise violates any laws or regulations relating to content or
content distribution.
4. Intellectual Property Rights and Licenses.
(a) Ownership of Customer Content. As between Customer and Speedera, Customer
shall own all right, title and interest in and to any files, software, scripts,
multimedia images, graphics, audio, video, text, data or other objects,
including any third party content or materials, originating or transmitted from
any web site owned or operated by Customer, and routed to passed through and/or
stored on or within the Speedera Network and/or otherwise transmitted or routed
using the Services ("Customer Content"). Customer is and shall be solely
responsible for the creation, renewal, updating, deletion, editorial content
control and all other aspects of any Customer Content.
(b) License to Customer Content. During the Term, Customer grants to Speedera a
limited, non-exclusive license to use and sublicense the use of the Customer
Content solely for all reasonable and necessary purposes contemplated by the
Agreement and for Speedera to perform the Services as contemplated hereunder.
The Agreement does not transfer or convey to Speedera or any third party any
right, title or interest in or to the Customer Content or any associated
intellectual property rights, but only a limited right of use revocable in
accordance with the terms of the Agreement.
(c) Ownership of Tags and Probes. As between Customer and Speedera, Speedera
shall own all right, title and interest in and to the Tags. Probes, and any
other software or hardware provided to Customer by Speedera in accordance with
the Agreement.
(d) License to Tags and Probes. The Agreement does not transfer or convey to
Customer or any third party any right, title or interest in or to the Tags,
Probes or any other software or hardware provided to Customer by Speedera in
accordance with the Agreement, or any associated intellectual property rights,
but only a limited right of use revocable in accordance with the Agreement. Upon
the termination and or expiration of the Agreement, Customer will promptly
return to Speedera all Probes and any other hardware provided to Customer
by Speedera in accordance with the Agreement and promptly destroy any software
provided to Customer by Speedera in accordance with the Agreement.
5. Publicity and Trademarks. Customer hereby permits Speedera to identify
Customer as a customer of Speedera and to display Customer's logo in connection
with identifying Customer as a customer of Speedera. Within 30 days of the
effective date of this Agreement, Customer agrees to participate in a joint
press with Speedera announcing Customer's use of Speedera's services. With prior
written consent by the other party, which consent shall not be unreasonably
withheld or delayed, either party shall be permitted to use the other party's
name in connection with proposals to prospective customers to hyperlink from its
web site to the other party's home page, and to otherwise refer to the other
party in print or electronic forms for marketing or references purposes. Each
party may display or refer to the other party's proprietary indicia, trademark,
service xxxx. trade names, logos, symbols and/or brand names (collectively
"Marks") upon the advance written approval of that party, which approval shall
not be unreasonably withheld. Neither party may remove, destroy or alter the
other party's Marks, Each party agrees that it shall not challenge or assist
others to challenge the rights of the other party or its suppliers or licensors
in the Xxxx or the registration of the Marks, or attempt to register any
trademarks, trade names or other proprietary indicia confusingly similar to the
Marks. All use of a party's Marks shall be subject to such party's logo and
trademark usage guide as provided to the other party and as the same may be
updated from time to time. Neither party grants any rights in the Marks or in
any other trademark, trade name, service xxxx, business name or goodwill or the
other except as expressly permitted hereunder or by separate written agreement
of the parties.
6. Fees, Pricing and Payment Terms, Taxes. Speedera's current fees for the
Services (including license fees, installation charges, service usage fees and
other fees) are set forth on the Services Schedule. Speedera will invoice
Customer on the first day of each month for the Total Monthly Recurring charge
set forth in the Services Schedule for such month and Speedera will invoice
Customer on the last day of each month for any additional usage above the Total
Monthly Recurring charge invoiced for that month. Setup Charges will be invoiced
upon execution of this Agreement. Payments are due 20 days after invoice date
for the Total Monthly Recurring charges and 15 days after invoice date for
additional usage and for any Setup Charges. Customer agrees to pay a late charge
of two percent (2%) per month or the maximum lawful rate; whichever is less, for
all amounts not paid when due. Speedera may also immediately suspend services if
any amount is more than 10 days past due and continue to suspend the service
until all due and unpaid amounts are paid in full. All fees, prices, and
royalties are in United State dollars and do not include any taxes, duties, fees
and/or other governmental charges of any kind (including sales, import, and use
taxes, but excluding taxes based on the gross revenues or net income of
Speedera) which are imposed by or under the authority of any government or any
political subdivision thereof. Any and all such taxes duties, fees and/or other
governmental charges shall be borne by Customer and shall not be considered a
part of, a deduction from or an offset against such fees. Customer agrees to pay
reasonable attorney's fees and court cost incurred by Speedera to collect any
unpaid amounts owed by Customer. If Customer wishes, Customer may increase its
Committed Amount set forth on the Services Schedule at anytime during the Term
upon notice to Speedera and any applicable volume discounts resulting from such
increase to the Committed Amount shall be applied to utilization during that
month, regardless of when the increase is made in that month.
7. Confidential Information. All written information labeled as proprietary or
confidential that is disclosed by either party to the other party shall remain
the sole property of the disclosing party. Each party agrees that it shall not
disclose, use, modify, copy, reproduce or otherwise divulge such confidential
information other that to fulfill its obligations under the Agreement. The
prohibitions contained in this Section 7 shall not apply to information (a)
already lawfully known to or independently developed by the receiving party, (b)
disclosed in published materials, (c) generally known to the public, or (d)
lawfully obtained from any third party. Neither party shall disclose to third
parties, other than its agents and representatives on a need-to-know basis, the
terms of the Agreement or any addenda hereto without the prior written consent
of the other party, except either party shall be entitled to disclose (i) such
terms to the extent required by law; and (ii) the existence of the Agreement.
8. Term and Termination. The Agreement shall remain in full force and effect for
the initial term specified in the Services Schedule (the "Initial Term"). Upon
the expiration of the Initial Term, the Agreement shall automatically renew for
one or more additional terms of (1) year (each, a "Renewal Term") unless and
until either party notifies the other party in writing of its intent to
terminate at least sixty (60) days prior to the expiration of the then-current
Initial Term or Renewal Term. The Initial Term, together with any and all
Renewal Terms, is collectively referred to as the "Term". Either Party may
terminate the Agreement in the event that the other party materially defaults in
performing any obligation under the Agreement and such default continues
uncured for a period of thirty (30) days following written notice of default,
except that Speedera may immediately terminate the Agreement where a delay in
termination would have a material adverse effect on Speedera; provided, however,
that in the event that the Agreement is so terminated by Customer due to
Speedera's breach of its obligations and failure to cure such breach with
respect to the Service Level Agreement(s). Customer's sole remedy shall be its
election to terminate the Agreement without further liability to either party
(except for Customer's obligation to pay all accrued and unpaid fees outstanding
at the date of termination). During the first 90 days after the Effective Date,
Customer may terminate the Agreement without paying a cancellation fee by
providing Speedera with 90 day written notice of termination and agreeing to pay
all unpaid fees accrued as of the effective date of termination. At any time
after the first 90 days after the Effective Date, Customer may terminate the
Agreement and purchase equivalent services from another provider ("Alternative
Provider") without paying a cancellation fee by providing Speedera with 90 day
written notice of termination and agreeing to pay all unpaid fees accrued as of
the effective date of termination, provided, however, that Customer must
purchase the services from Speedera rather than the Alternative Provider if
Speedera matches the quality and nature of the services and prices being offered
by the Alternative Provider. The Agreement shall terminate, effective
immediately upon delivery of written notice by either party to the other party
upon (i) the institution of insolvency, receivership or bankruptcy proceedings
or any other proceedings for the settlement of debts of the other party, (ii)
the making of an assignment for the benefit of creditors by the other party; or
(iii) the dissolution of the other party. Customer may cancel the Service at any
time during the Initial Term or during any Renewal Term for convenience upon
written notice to Speedera in which case Customer agrees to pay to Speedera: (a)
all unpaid fees accrued as of the cancelation date; plus (b) an early
cancellation fee equal to the Committed Amount (as set forth in the Services
Schedule) that will become due during the canceled portion of the current
Initial Term or Renewal Term, provided, however that during the Evaluation
Period, if any, Customer may terminate the Agreement without further obligation
to Speedera by providing written notice of such termination to Speedera prior to
the end of the Evaluation Period. The provisions of Section 3, 4(a), 4(c), 4(d)
and 6 through 12 of the Network Agreement shall survive termination of the
Agreement. All other rights and obligations of the parties shall cease upon
termination of the Agreement. The term of any and all licenses granted hereunder
shall expire immediately upon expiration or termination of the Agreement.
9. Dispute Resolution. In the case of any disputes under the Agreement, the
parties shall first attempt in good faith to resolve their dispute informally,
or by means of commercial mediation, without the necessity of formal proceeding.
Any controversy or dispute arising out of or relating to the Agreement, or the
breach thereof, which cannot otherwise be resolved as provided above shall be
resolved by arbitration conducted in accordance with the commercial arbitration
rules of the American Arbitration Association ("AAA") and judgment upon the
award rendered by the arbirral tribunal may be entered in any court having
jurisdiction thereof.
10. Indemnification and Disclaimer of Warranties. Customer acknowledges that by
entering into and performing its obligations under the Agreement, Speedera does
not assume and should not be exposed to the business and operational risks
associated with Customer's business or any aspects of the operation or content
of Customer's web site(s). Accordingly, Customer shall defend, indemnify, and
hold harmless Speedera from and against any suit, proceeding, assertions,
damage, cost, liability, and expenses (including court costs and reasonable
attorneys' fees) incurred as a result of claims of customers or other third
parties claim against Speedera and its affiliates licensors, suppliers,
officers, directors, employees and agents arising from or connected with any
Customer Content or Customer's web site(s) (including without limitation any
activities or aspects thereof or commerce conducted thereon), Customer's misuse
of the Services, or Customer's breach of any of its representations and/or
warranties set forth in Section 3 of the Network Agreement EXCEPT AS
SPECIFICALLY PROVIDED IN THE AGREEMENT, EACH PARTY EXPRESSLY DISCLAIMS ALL
WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY
LAW, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, AND
FITNESS FOR A PARTICULAR PURPOSE.
11. Limitation of liability and damages. EXCEPT FOR CUSTOMER'S LIABILITY ARISING
OUT OF ITS INDEMNIFICATION OBLIGATIONS OF SECTION 10 AND EACH PARTY'S LIABILITY
FOR ANY BREACH OF ITS CONFIDENTIALITY OBLIGATIONS OF SECTION 7, LIABILITY FOR
ALL CLAIMS ARISING OUT OF THE AGREEMENT, WHETHER IN CONTRACT, TORT OR OTHERWISE,
SHALL NOT EXCEED THE AMOUNT OF FEES PAYABLE BY CUSTOMER TO SPEEDERA UNDER THE
AGREEMENT DURING THE SIX (6) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL
SPEEDERA BE LIABLE FOR ANY LOSS OF DATA, LOSS OF BUSINESS PROFITS, CONSEQUENTIAL
OR INDIRECT DAMAGES ARISING FROM OR IN RELATION TO THE AGREEMENT OR THE USE OF
THE SERVICES, HOWEVER CAUSED AND REGARDLESS OF THEORY OF LIABILITY. THIS
LIMITATION WILL APPLY EVEN IF SPEEDERA HAS BEEN ADVISED OR IS AWARE OF THE
POSSIBILITIES OF SUCH DAMAGES.
12. Miscellaneous. Any notice required or permitted hereunder shall be in
writing and shall be delivered to the contact person listed on the Data Sheet.
Customer may not, without the prior written consent of Speedera, assign the
Agreement, in whole or in part, either voluntarily or by operation of law, and
any attempt to do so shall be a material default of the Agreement and shall be
void. The Agreement is solely for the benefit of the parties and their
successors and permitted assigns, and does not confer any rights or remedies on
any other person or entity. The Agreement shall be interpreted according to the
laws of the State of California without regard to or application of
conflict-of-law rules or principles. The Network Agreement, the Services
Schedule, and the Service Level Agreement(s), shall constitute the entire
agreement between Speedera and Customer with respect to the subject matter
hereof and all prior agreements, representations, and statements with respect to
such subject matter are superceded hereby. The Network Agreement shall control
in the event of any inconsistency with the terms of the Services Schedule and/or
the Service Level Agreement(s). The Agreement may be changed only by written
agreement signed by both Speedera and Customer. No failure of either party to
exercise or enforce any rights under the Agreement shall act as a waiver of
subsequent breaches. In the event any provision of the Agreement is for any
reason held invalid, illegal or unenforceable, the parties will begin
negotiations for a replacement provision and the remaining provisions of the
Agreement will be unimpaired. If either party is prevented from performing any
of its obligations under the Agreement due to any cause beyond the party's
reasonable control, including, without limitations, an act of God, fire, flood,
explosion, war, strike, embargo, government regulation, civil or military
authority, acts or omissions of carriers, transmitters, providers, vandals, or
hackers (a "force n/a date event") the time for that party's performance will be
extended for the period of the delay or inability to perform due to such
occurrence, provided, however, that Customer will not be excused from the
payment of any sums of money owed by customer to Speedera and provided further,
however, that if a party suffering a force majeure event is unable to cure that
event within thirty (30) days, the other party may terminate the Agreement. The
Agreement shall be construed and interpreted fairly, in accordance with the
plain meaning of its terms, and there shall be no presumption or inference
against the party drafting the Agreement in construing or interpreting the
provisions hereof. Except as provided herein, the rights and remedies of the
parties set forth in the Agreement are not exclusive and are in addition to any
other rights and remedies available to it at law in equity. The Agreement shall
be binding upon and shall inure to the benefit of the respective parties hereto,
their respective successors in interest, legal representatives, heirs and
assigns. Each party shall comply with all applicable laws, regulations and
ordinances relating to their performance hereunder.
CUSTOMER AND SPEEDERA AGREE THAT THE TERMS AND CONDITIONS OF THE AGREEMENT
SUPERSEDE ALL PROPOSALS, WRITTEN OR ORAL, AS WELL AS OTHER COMMUNICATIONS
BETWEEN CUSTOMER AND SPEEDERA RELATING TO THE AGREEMENT. CUSTOMER'S SIGNATURE
BELOW ACKNOWLEDGES THAT CUSTOMER HAS READ AND UNDERSTANDS EACH OF THE TERMS AND
CONDITIONS OF THE AGREEMENT AND AGREES TO BE BOUND BY THEM.
Accepted by Customer Accepted by Speedera Networks, Inc.:
/s/ Xxxxxxx X. Xxxxxx /s/ P. Xxxxxxx Xxxxxx
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SIGNATURE SIGNATURE
Xxxxxxx X. Xxxxxx 20 Feb 02 P. Xxxxxxx Xxxxxx 20 FEB 02
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NAME DATE NAME DATE
Senior Vice President VP & CFO
Legal and Privacy Affairs
Avenue A, Inc.
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Speedera Confidential
