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EXHIBIT 10.7
[COMSTAR LOGO] INTERNET ACCESS SERVICE ADDENDUM TO THE
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NETWORK SERVICES AGREEMENT
This document, when executed by you, is incorporated into the Comstar Network
Services Agreement. In the event of any conflict between the terms of this
Addendum, and the terms of the Comstar Network Services Agreement, the terms of
this Addendum shall control. This Addendum, the Comstar Network Services
Agreement, an accepted Sales Quote, and our corporate Acceptable Use Policy
represent the entire agreement between us for the Services described in this
Addendum.
Accepted By:
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Customer Signature
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Date
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Customer Name
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Title
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Company
SERVICE DESCRIPTION
Our Internet Access Service (Service) provides high-speed dedicated Internet
connectivity. There are five (5) Internet Access service types: Leased Line,
Digital Subscriber Line (DSL), Integrated Services Digital Network (ISDN),
Dedicated Server Colocation and Standard Colocation.
Colocation service allows you to colocate your Customer Premise Equipment (CPE)
in our facility.
Due to the overhead requirements associated with the Ethernet protocol, if you
purchase a 10Mbps Ethernet connection to the Internet you will receive
effective throughput limited to 4-6Mbps.
If you purchase Frame Relay Internet Access service you understand that we will
provision as a minimal requirement, a Committed Information Rate (CIR) equal to
twenty-five percent (25%) of the purchased Internet Access port speed. We will
guarantee the provisioned CIR at all times under normal network conditions,
from the CPE to our Internet backbone. You may have additional bandwidth
available above the CIR, which is not guaranteed by us, but is available based
on the network utilization at the time of data transmission.
SERVICE DEMARCATION
We will be responsible for the on-going management, and troubleshooting of all
components up to the demarcation point. The demarcation point of Internet
Access Services is determined by the purchased service type.
The demarcation point for Leased Line service is the established demarcation
point at your site for the telecommunications access circuit.
The demarcation point for ISDN is the established demarcation point at your
site for the telecommunications access circuit.
The demarcation point for DSL is the established demarcation point at your site
for the telecommunications access circuit.
There is no demarcation point for the Dedicated Server Colocation. Comstar is
responsible for maintaining network connectivity to the server under this
service.
The demarcation point for Standard Colocation service is at the cable, and
including the connecting cable, that interconnects the CPE and our backbone
equipment.
OUR RESPONSIBILITIES
Access Circuit - We will provision a telecommunications circuit for Leased Line
Internet Access service, from your premise to our nearest Internet Point of
Presence (POP). We will order the circuit to be terminated at the established
telecommunications demarcation point at your site unless otherwise instructed.
You will be responsible for any fees charged by the LEC for the extension of
the circuit to another location. We will be responsible for the on-going
management and troubleshooting of the telecommunications circuit up to the
demarcation point.
Customer Premise Equipment - If you rent CPE from us, the initial configuration
of the equipment will be performed by our Engineering during the activation
process. The initial setup will be a standard configuration, establishing
routing between the CPE and our Internet Backbone. The installation of the CPE
will be done via a tele-install between one of our Engineers and a contact at
your site. Our Engineers on a time and materials basis will provide additional
configuration. We will provide monitoring of CPE and the access circuit.
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All Standard CPE will come with one of the following maintenance features:
- Registered access to the manufacturers on-line support services, 24
hours a day, 7 days a week.
- Software updates via the on-line support service.
- Next business-day delivery of advance replacement parts, provided the
request is received by our Network Operations Center (NOC) prior to
3:00pm Eastern Time.
IP Address Allocation - We adhere to the American Registry of Internet Numbers
(ARIN) recommended guidelines for allocation of Internet IP address space to
its customers. Under ARIN recommendations, we do not permit the portability of
our IP address space. We allocate address space to you for the duration of this
Agreement. Upon Service termination, you will be required to forfeit any
allocated address space to us. We will allocate address space during the
installation process. It is required that documented justification be submitted
to us prior to the allocation of address space. You may request up to a /20
CIDR allocation (equivalent to 16 Class C size networks) from us. You agree to
accept Service regardless of the number of IP addresses justified according to
ARIN guidelines. If you require larger blocks of address space you must
petition ARIN directly. We will assist you in preparing your petition to ARIN
on a time and materials basis.
We will route IP address networks attained directly from ARIN, however, we will
not route IP address networks that you were assigned from another Internet
Service Provider (ISP), except when you are dually homed between that ISP and
us.
Domain Name Service (DNS) - Secondary DNS is provided standard with the
Service. You may also elect to have us provide primary DNS for an additional
monthly fee. In this instance, we will be responsible for the administration of
your DNS tables on our Domain Name Server.
Primary DNS includes the initial set up of your DNS records, as well as the
ongoing management and support of the tables.
If you wish to make modifications to DNS records you will need to engage us to
administer the change. You will be permitted two requests per week.
If you provide access and/or hosting services to your customers, we will
provide secondary DNS for your domains only. We will not provide DNS services
for your end-users.
Newsfeed - We offer you a newsfeed for an additional monthly fee.
We provision newsfeeds in a server-to-server architecture. We will allow your
end-users to direct their newsreaders to our servers for news service for a
fee.
We offer full newsfeeds only. You will not have the ability to restrict
specific newsgroups or hierarchies from being fed to your server.
Activation Services - Following the installation of the access circuit and CPE,
one of our Engineers will activate the Service. Once routing is established
between the CPE and our Internet Backbone, the Engineer will run a series of
tests from the CPE to points on the Global Internet.
Service implementation will be complete and billing will begin when the
following criteria have been met:
1 any Comstar-supplied CPE is installed and operational;
2 IP connectivity to the Internet (including routing outside our
network) exists;
3 In cases when the CPE configuration supports it, our Network
Operations will verify IP routing through a traceroute test;
4 Comstar-supplied Primary and/or Secondary DNS services are operational
for your domain;
5 Comstar-supplied Newsfeed is established; and
6 You order is turned over to our Network Operations Center for
management.
Billing will not be delayed nor any credits issued if any of the above criteria
is not met due to any of the following circumstances.
- A News server on your LAN is not operational;
- You fail to provide hostname and IP address allocations to enable us
to set up Primary DNS service;
- Delays in the availability of CPE you provide; or
- Delays in the configuration of your LAN components or applications.
Management - Our Network Operations Center will manage all components up to the
Service demarcation point, 24 hours a day, 7 days a week.
YOUR RESPONSIBILITIES
- Initiate maintenance calls for the Comstar-rented CPE and the access
lines by contacting us;
- Ongoing configuration of all rented CPE following the initial
configuration by us;
- Additional wiring and cabling required for CPE; and
- Managing the LAN environment, defined as equipment located on the LAN
side of the router. If we isolate a problem beyond the demarcation
point, you are responsible for fault resolution and we assume no
responsibility. You have no remedy or claim for service credit for
Service outages or Service degradations caused by problems beyond the
demarcation point
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