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Exhibit 10.8
▇▇▇▇▇▇.▇▇▇
TASK ORDER
THIS Task Order dated, as of August 25, 1999 is by and between CANICOM, INC, a
Colorado Corporation ("CANICOM") and ▇▇▇▇▇▇.▇▇▇, an Ohio Limited Liability
Company ("▇▇▇▇▇▇.▇▇▇")
1. Customer Interaction Agreement. This Task Order is being entered into
pursuant to the terms and conditions of that certain Customer Interaction
Agreement ("CIA") dated August 25, 1999, between ▇▇▇▇▇▇.▇▇▇, and CANICOM. By
execution of this Task Order, the terms and conditions of the CIA are added to
and/or modified by the terms of this Task Order; the terms and condition of the
CIA shall govern unless otherwise provided in this Task Order.
2. Term. The term of this Task Order shall commence effective as of the above
referenced date. This Task Order shall terminate three years from date of
signature. ▇▇▇▇▇▇.▇▇▇ may cancel the services provided under any Task Order at
any time upon forty-five (45) days written notice to CANICOM. Termination and
renewals of this Task Order shall otherwise be governed by the CIA.
3. Services. CANICOM's Obligations During the term of the Task Order. CANICOM
shall provide the following services and/or materials (collectively "Services"):
3.1. CANICOM will provide workstations and communication technology for
▇▇▇▇▇▇.▇▇▇ agents, as described in 5.2.1.
3.2. CANICOM will accommodate inbound and outbound calls, as well as
e-mails, for ▇▇▇▇▇▇.▇▇▇ on a twenty-four hours per day, seven days per week
basis:
3.2.1. Inbound. CANICOM will accept inbound calls that are generated
via print and electronic advertisements and referrals.
Inbound calls handled will include but are not limited to,
credit issues, order status, and web site navigation. CANICOM
will staff inbound lines in a manner, which will support
achieving acceptable call handling guidelines. These include
answering 90% of the calls within 30 seconds and an
abandonment rate of five (5) percent or less based upon the
▇▇▇▇▇▇.▇▇▇ forecasted call volume and time of day, day of
week;
3.2.2. Outbound. CANICOM will also perform outbound calls where the
customer needs additional information that was not available
at the time of the original call.
3.2.3. E-mail. CANICOM will provide e-mail support to ▇▇▇▇▇▇.▇▇▇ in
such a manner that 97% of incoming e-mails are answered within
twenty-four (24) hours and 100% of incoming e-mails are
answered within (48) forty-eight hours.
3.3. Work Requests. Canicom will make every effort to perform any changes
to the project. All requests will be documented on a "work request" which
outlines the changes to be made, scope of the change, time needed to make the
change, scheduled start date and completion date and anticipated costs
associated with the change.
3.4. Scripts. Together ▇▇▇▇▇▇.▇▇▇ and CANICOM will agree on appropriate
call handling and e-mail scripts which CANICOM will provide to CANICOM's
Customer Service Representative's for their use.
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3.5. Reports. CANICOM will provide reports that will meet ▇▇▇▇▇▇.▇▇▇'s
specifications and time requirements consistent with CANICOM's software and
database limitations. Report formats and transmission of reports will be
prepared based on the agreed upon specifications of ▇▇▇▇▇▇.▇▇▇ and CANICOM.
4. ▇▇▇▇▇▇.▇▇▇'s Obligations. In connection with the obligations to be
performed by CANICOM pursuant to this Task Order, ▇▇▇▇▇▇.▇▇▇ shall provide:
4.1. Accurate and current advertising and media campaign schedules, call
forecasts, e-mail forecasts, workstation forecasts, and calling lists
that allow CANICOM to maintain staffing levels and meet inbound and
outbound performance and services levels.
4.2. A ninety (90) day rolling forecast for workstation and agent
requirements, with fourteen (14) days being a firm forecast.
4.3. A dedicated project manager or contact who can serve as CANICOM's
interface throughout the project.
4.4. The initial agent training for both CANICOM and ▇▇▇▇▇▇.▇▇▇ agents.
This training will include product training on ▇▇▇▇▇▇.▇▇▇'s goods
and services, as well as corporate culture and philosophies,
including goals and objectives. Training related to ▇▇▇▇▇-▇▇▇▇▇▇▇'▇
MACS software will also be included.
4.5. Scripts, product information, pricing, service information and
materials as needed by CANICOM for the process of handling customer
calls and e-mail inquirers.
4.6. Licenses for the MACS and HP systems, as well as for eGain, for use
by CANICOM Customer Service Representatives.
4.7. A point to point T1 line with enough capacity to handle the estimated
data transmissions.
4.8. Phone and data line charges are to be paid by ▇▇▇▇▇▇.▇▇▇, or billed
separately at an additional cost ($0.062 per minute for voice and
$391.05/month for a 36-month agreement or $342.24/month for a
60-month agreement for data. Installation charges of $626.50.)
4.9. Replacement equipment for lost or damaged equipment, unless such
equipment is lost or damaged because of the negligence of CANICOM.
4.10. A security deposit of $50,000 (approximately one month's phone ▇▇▇▇)
4.11. The following data hardware or equivalents:
- 2 Motorola DDS/MR64 CSU/DSUs
- 2 Cisco 2501 Routers
- 1 T1 dataline
- Cisco 1605 Firewall Router
This hardware is the property of ▇▇▇▇▇▇.▇▇▇
5. Compensation. ▇▇▇▇▇▇.▇▇▇ will pay CANICOM (in addition to any other
compensation otherwise provided in the CIA or this Task Order) the following
amounts at the following times and/or at the following rates:
5.1. Fees Due on Execution of this Task Order/Set-up Fees: ..........$0.00
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5.2. Invoiced Fees. The following fees and charges shall be paid pursuant
to invoice in accordance with the CIA and pursuant to the following schedule:
5.2.1. WORKSTATION AND COMMUNICATION TECHNOLOGY PRICING:
Workstation and Communication Technology:..................$10
(per agent station per hour for ▇▇▇▇▇▇.▇▇▇ agents located at Canicom.)
Included in this fee are:
- Lucent Definity G3-R ACD
- Center-Vu Agent software
- Center-Vu Supervisor software
- Workstation Systems
- Workstation and 5' Cubicles
- CMS Reporting software and reports
- Training Facility Use
- Access to a Conference Room
- 24 Hour Security
- Janitorial Services
- Power Backup for ACD
- Insurance on Facility and Fixtures
- Local Phone Calls and Phone Line
- Technical Support for Equipment
- Use of Breakroom and Kitchen Facilities
- Use of Receptionist
- Use of agent-lockers
This $10 rate will be effective for the period August 25,1999, to December
31,1999. Prior to December 31, 1999, a new rate will be negotiated for the year
2000.
The following items can also be included for ▇▇▇▇▇▇.▇▇▇ agents/employees for the
amounts listed:
- Quality Monitoring Services $20 per agent monitored per week
- Training (MACS/Center-Vu) $100 per hour per trainer
- Supplies (Copier, fax, etc.) At Cost
- Management Training $100 per hour per trainer
(Center-Vu Supervisor, CMS)
5.2.2 Canicom Customer Service Representatives:
Inbound, per dedicated agent, per hour, without Telecom:..........$31.00
Outbound, per dedicated agent, per hour, without Telecom:.........$31.00
E-mail, per dedicated agent, per hour, without Telecom:...........$31.00
Call handling agent rate includes:
- Supervisors, Agents and Management
- Benefits Package for Agents, Supervisors, and Managers
- Quality Assurance
- Monitoring and Agent Scoring
- Training Personnel
- Human Resources (recruiting, etc.)
- Facilities
- On-going MIS Support for Normal Operations
- Account Services & Support
- Agent Workstations
- Automatic call vectoring by skill.
- Lucent Definity G3-R ACD
- Telecom Support
- Furniture/Fixtures
- Center Vu Software
- Standard Incentive programs
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5.2.2. Fulfillment:
a) Fulfillment, per piece, (Appt. & Info.) w/o
postage:..........................................N/A
b) Fulfillment, per piece, (Thanks Letter) w/o
postage:..........................................N/A
5.2.4. Processing of mail orders (Keying into database):.....N/A
5.2.5. Training, per hour, per CANICOM agent & supervisor:..$18.00
▇▇▇▇▇▇.▇▇▇ will not be responsible for training costs
associated with CANICOM agents that do not return for the
second day of training. Should the turnover rate of Canicom
agents assigned to ▇▇▇▇▇▇.▇▇▇ exceed an annual rate of 30%,
Canicom will be responsible for the costs associated with
training replacement agents.
5.2.6. Charges for Reports:
a) Standard Reports:........................Included
b) Custom Reports:........Standard Programming Rates
5.2.7 Supplemental Charges (if applicable):
a) Standard programming, regular per hour:..........$75.00
b) Custom programming, rush per hour
(completion required within 24 hours):..........$125.00
c) Shipping and postage:...............................N/A
d) Faxing, administrative, and project related
per page:...........................................N/A
e) Automated faxing per page:..........................N/A
f) Dedicated 800 number....................... Actual Cost
g) Long distance from CANICOM to ▇▇▇▇▇▇.▇▇▇:...Actual Cost
5.2.8. Incentive Commission. CANICOM will collect a fee as agreed
upon and documented in a separate Task Order. The fees and parameters are to be
defined in a Task Order.
5.3. Other CANICOM Service Fees (some may apply in addition, based on
complexity of Project and Travel Charges. ▇▇▇▇▇▇.▇▇▇ agrees to
reimburse CANICOM for all necessary and reasonable project related
pre-approved travel.
5.4. During the term of this Task Order prices set forth above will
increase Annually on the anniversary of this Task Order by 5%. This increase is
used to offset cost of living raises and agents pay raises based on merits.
6. Database Information. All Database Information pursuant to
this Task Order shall belong to ▇▇▇▇▇▇.▇▇▇.
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IN WITNESS WHEREOF, each party hereto has caused this Task Order to be executed
and delivered by its duly authorized representative, all as of the date first
set forth above.
CANICOM, INC: ▇▇▇▇▇▇.▇▇▇, LLC:
By: /s/ ▇▇▇ ▇▇▇▇ By: /s/ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
------------------------------- -----------------------------
Its: President Its: Vice President and Chief
------------------------------- Financial Officer
-----------------------------
ADDRESS FOR NOTICE:
-------------------
CANICOM, INC: ▇▇▇▇▇▇.▇▇▇:
Mr. ▇▇▇ ▇▇▇▇, President ▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇
▇▇▇ ▇. ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇
▇▇▇▇▇ ▇▇▇▇▇
▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇
▇▇▇▇▇▇.▇▇▇:
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ADDENDUM
This Addendum is to the Customer Interaction Agreement dated August 25,
1999, and the attached and referenced Work Order by and between Canicom Inc., a
Colorado Corporation ("Canicom") and ▇▇▇▇▇▇.▇▇▇ an Ohio Limited Liability
Company ("KBKids. com").
Notwithstanding anything contained in the Customer Interaction
Agreement or Task Order to the contrary, the parties agree as follows:
1. In reliance on the forecast provided by ▇▇▇▇▇▇.▇▇▇ to Canicom which is
attached hereto, Canicom agrees to dedicate 75 workstations, twenty-four (24)
hours per day, seven (7) days per week to the fulfillment of the ▇▇▇▇▇▇.▇▇▇ Task
Order during the period from September 1, 1999 through December 31, 1999. A
"workstation" is defined as a Canicom agent with access to sufficient equipment
to perform the Canicom services required under the Task Order.
In addition, Canicom will provide seating for a maximum of eight (8) ▇▇▇▇▇▇.▇▇▇
support personnel at no charge. ▇▇▇▇▇▇.▇▇▇ will be responsible for providing any
computers required by these individuals and will provide the technical support
for this equipment. Should technical support from Canicom be required, it will
be billed at a rate of $120 per hour.
2. In consideration of the above, ▇▇▇▇▇▇.▇▇▇ agrees to pay Canicom a
minimum amount of $1,999,759.00 in the event the amount payable to Canicom under
the Customer Interaction Agreement and Task Order is less than $1,999,759.00
during the period of September 1, 1999 and December 31, 1999. Payment of the
additional funds required to meet the contractual minimum amount shall be due on
January 31, 2000.
3. Except as expressly modified herein, all other terms and conditions of
the Customer Interaction Agreement and Task Order remains the same.
DATED: 8/27/99 CANICOM, INC.
--------------------------
BY: /s/ ▇▇▇ ▇▇▇▇
------------------------------
▇▇▇ ▇▇▇▇, PRESIDENT
DATED: ▇▇▇▇▇▇.▇▇▇, LLC.
--------------------------
BY: /s/ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
------------------------------
TITLE: Vice President and Chief
Financial Officer
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CUSTOMER INTERACTION AGREEMENT
THIS Agreement, dated as of August 25,1999, is by and between CANICOM,
INC., a Colorado Corporation ("CANICOM"), and ▇▇▇▇▇▇.▇▇▇, an Ohio Limited
Liability Company ("▇▇▇▇▇▇.▇▇▇").
WHEREAS, CANICOM is engaged in the Customer Interaction and Fulfillment
business and offers its services to businesses; and
WHEREAS, ▇▇▇▇▇▇.▇▇▇ desires Customer Interaction and/or Fulfillment
services as defined more fully in a Task Order attached hereto, (the "Task
Order"), and
WHEREAS, the parties desire to enter into an arrangement whereby they can
enter into or engage in projects through separate Task Orders while having this
Agreement govern.
NOW, THEREFORE, based upon these premises and other good and valuable
consideration. the receipt and sufficiency of which is hereby acknowledged,
▇▇▇▇▇▇.▇▇▇ and CANICOM agree as follows:
1. TERM
1.1. The term of this Agreement shall commence as of August 25, 1999, and
shall expire on the third anniversary thereof unless renewed by ▇▇▇▇▇▇.▇▇▇ by
written notice to CANICOM thirty (30) days prior to said anniversary or
otherwise provided in the Task Order.
2. SERVICES AND DELIVERABLES.
2.1. This Agreement establishes the standard terms and conditions pursuant
to which ▇▇▇▇▇▇.▇▇▇ will obtain from CANICOM and CANICOM will provide to
▇▇▇▇▇▇.▇▇▇, such services and deliverables as ▇▇▇▇▇▇.▇▇▇ and CANICOM may
mutually agree upon from time to time in writing. Bach such written agreement
for specific project services shall be referred to hereinafter as a "Task
Order," and the services and deliverables set forth in such Task Order to be
provided by CANICOM shall be collectively referred to hereinafter as the
"Services." To the extent of any express conflict or inconsistency between the
terms and conditions of a Task Order and the terms and conditions of this
Agreement, the terms and conditions of the Task Order will control where it
specifically amends this Agreement or sets forth terms not included herein.
Otherwise, this Agreement shall govern in all respects.
2.2. The Task Orders entered into by the parties shall:
2.2.1. Refer specifically to this Agreement and incorporate by
reference all of this Agreement's terms and conditions unless the Task Order
specifically provides otherwise;
2.2.2. Designate the date as of which the provisions of the Task Order
will be effective and, if applicable, the term or period of time during which
CANICOM will perform services, provide resources or otherwise discharge its
obligations as specified in the Task Order;
2.2.3. Describe the services to be performed, resources to be provided
or obligations to be discharged by CANICOM pursuant to the Task Order;
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2.2.4. Describe the obligations of ▇▇▇▇▇▇.▇▇▇ related to the Task
Order, including any facilities, equipment, personnel and tasks or other support
to be provided or performed by ▇▇▇▇▇▇.▇▇▇;
2.2.5. Specify the payments to be made to CANICOM under the Task
Order, or, if applicable, the basis on which such payments will be computed; and
2.2.6. Specify any other terms and conditions appropriate to the
services to be performed and the obligations of the parties.
2.3. CANICOM shall use reasonable efforts to provide qualified and
competent services to ▇▇▇▇▇▇.▇▇▇ in accordance with the schedules, description
of services and specifications of the Task Orders in effect. If CANICOM fails to
provide services in a competent or qualified manner, then CANICOM shall re-do
the work or provide a credit to ▇▇▇▇▇▇.▇▇▇ at CANICOM's option.
3. PAYMENTS.
3.1. CANICOM will be paid the professional fees and costs set forth in the
applicable task order for providing services.
3.2. There shall be added to the charges under a Task Order, and ▇▇▇▇▇▇.▇▇▇
shall pay to CANICOM:
3.2.1. Amounts equal to any sales, use, services or excise tax,
however levied and based upon the charges under this Agreement or a Task Order;
and
3.2.2. Any and all applicable late charges or fees which maybe added
to an invoice as a result of untimely payment of said invoice; and
3.2.3. Reimbursement for all reasonable travel expenses or costs
approved by ▇▇▇▇▇▇.▇▇▇ and related to the performance of this Agreement or a
specific Task Order. CANICOM shall provide ▇▇▇▇▇▇.▇▇▇ with copies of receipts or
other documentation for each travel expense upon written request.
3.3. CANICOM may increase its rates and costs at such times and under such
terms as are set forth in the Task Order.
4. INVOICES.
4.1. CANICOM shall invoice ▇▇▇▇▇▇.▇▇▇ weekly for all services provided to
▇▇▇▇▇▇.▇▇▇ by CANICOM for the week just completed, together with all previously
approved out-of-pocket expenses incurred by CANICOM, during said period. Each
such invoice shall be due and payable no later than fifteen (15) days after
receipt by ▇▇▇▇▇▇.▇▇▇ by check in immediately available funds. Any sum not paid
when due shall thereafter bear interest until paid at a rate equal to one
percent (1.5%) per month, but in no event to exceed the maximum rate of interest
allowed by applicable law.
5. CANICOM PERSONNEL.
5.1. CANICOM shall use reasonable efforts to supply competent and qualified
personnel to the ▇▇▇▇▇▇.▇▇▇ project identified in a Task Order.
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5.2. ▇▇▇▇▇▇.▇▇▇ may request at any time the removal of any individual
performing Services under a Task Order if ▇▇▇▇▇▇.▇▇▇ believes that individual is
not qualified to perform the Services or does not meet appropriate professional
standards. CANICOM will remove any such individual from the project if CANICOM
determines there is a reasonable basis for ▇▇▇▇▇▇.▇▇▇'s complaint.
5.3. CANICOM personnel who may be physically located at ▇▇▇▇▇▇.▇▇▇'s
facilities shall comply with all reasonable work place standards and policies,
applicable to ▇▇▇▇▇▇.▇▇▇ employees, of which ▇▇▇▇▇▇.▇▇▇ apprises CANICOM in
writing.
6. ▇▇▇▇▇▇.▇▇▇'S RESPONSIBILITIES.
6.1. ▇▇▇▇▇▇.▇▇▇ agrees to use its best effort to provide CANICOM with
reasonable support related to the training of new agents to perform the
Services.
6.2. ▇▇▇▇▇▇.▇▇▇ agrees to provide reasonable administrative support,
computer facilities and other support, each as described more particularly in a
Task Order, which are necessary to perform the services under a Task Order.
▇▇▇▇▇▇.▇▇▇ agrees to perform in a timely fashion those tasks and provide the
personnel agreed to by the parties as set forth in a Task Order to promote
success of the project being performed by the Task Order.
6.3. Should ▇▇▇▇▇▇.▇▇▇ or CANICOM default in any of their obligations under
this Agreement or a Task Order, they each agree that the non-defaulting party is
not liable for delay, cost increase or other consequences due to such default of
the other party.
6.4. ▇▇▇▇▇▇.▇▇▇ shall provide the services, materials and make payments to
CANICOM as set forth herein and/or in any Task Order.
7. TERMINATION OF AGREEMENT OR TASK ORDER.
7.1. In the event that ▇▇▇▇▇▇.▇▇▇ defaults in the payment of any amount due
to CANICOM and does not cure such default within twenty (20) days after being
given written notice, and the amount outstanding is not subject to a good faith
dispute by ▇▇▇▇▇▇.▇▇▇, then CANICOM may, at its option, immediately cease any
services under this Agreement, and upon giving written notice, terminate this
Agreement, or the specific Task Order then in effect, which is in default, as of
a date specified in such notice of termination.
7.2. CANICOM is relying on the proper presentation of project specific
information, which is to be provided by ▇▇▇▇▇▇.▇▇▇. In the event that the
information given concerning a specific Task Order is not an accurate
representation of the clients desires, expectations, and/or current expected
performance requirements are inadequate to provide sufficient Customer
Interaction opportunities or to maintain staffing minimums, or in the event
▇▇▇▇▇▇.▇▇▇'s products or services are inadequate, defective, or insufficient to
provide adequate staffing levels to CANICOM, or maintain profit margins
acceptable to continuing business then CANICOM shall have the right to terminate
this agreement, or any Task Order applicable. Upon ten (10) days written notice
to ▇▇▇▇▇▇.▇▇▇.
7.3. Either party shall have the right to terminate this Agreement or the
specific Task Order then in effect by giving forty-five (45) days written
notice. If the termination option is exercised by either party, this Agreement
shall terminate automatically at the end of the forty-five (45) day notice. In
the event ▇▇▇▇▇▇.▇▇▇ terminates under this paragraph ▇▇▇▇▇▇.▇▇▇ is still liable
for the minimum payment payable pursuant to the addendum except in the case of a
material breach on the part of CANICOM.
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7.4. Force Majeure. Each party shall be excused from performance for any
period and to the extent that it is prevented from performing any obligation or
service, in whole or in part, as a result of causes beyond the reasonable
control and without the fault or negligence of such party and/or its
subcontractors. Such acts shall include, without limitation, acts of God,
strikes, lockouts, riots, acts of war, epidemics, governmental regulations
superimposed after the fact, fire, communication line failures, power failures,
earthquakes, floods or other natural disasters ("Force Majeure Event"). Delays
in delivery or in meeting completion dates due to Force Majeure Events shall
automatically extend such dates for a period equal to the duration of such
events. In the event such non-performance continues for a period of sixty (60)
days or more, either party may terminate this Agreement, or any applicable Task
Order by giving written notice thereof to the other party.
8. INDEMNIFICATION.
8.1. ▇▇▇▇▇▇.▇▇▇ agrees to indemnify, defend and hold harmless CANICOM and
its subcontractors, officers, agents and employees from any and all claims,
actions, damages, liabilities, costs and expenses, including reasonable
attorneys fees and expenses, in connection with claims of third parties
resulting from or arising out of the work performed, or sale/fulfillment of
▇▇▇▇▇▇.▇▇▇ goods and services. CANICOM shall indemnify, defend and hold harmless
▇▇▇▇▇▇.▇▇▇ and its subcontractors, officers, agents and employees from any and
all claims, damages, actions, liabilities, costs or expenses, including
reasonable attorney's fees and expenses in connection with claims of third
parties resulting from or arising out of CANICOM's misrepresentation of
▇▇▇▇▇▇.▇▇▇'s goods and services, or Canicom's negligence.
9. CONFIDENTIALITY.
9.1. ▇▇▇▇▇▇.▇▇▇ agrees that CANICOM's service business, and all of its
ideas, methods, concepts, know-how, structures, techniques, inventions,
developments, discoveries and proprietary data or programs and other information
identified as proprietary by CANICOM which may be disclosed to ▇▇▇▇▇▇.▇▇▇ is
confidential and proprietary information of CANICOM ("CANICOM Confidential
Information"). CANICOM agrees that ▇▇▇▇▇▇.▇▇▇'s business plan, and all of its
ideas, methods, concepts, know-how, structures, techniques, inventions,
developments, discoveries, database information and proprietary data or programs
and other information identified as proprietary by ▇▇▇▇▇▇.▇▇▇ which may be
disclosed to CANICOM is confidential and proprietary information of ▇▇▇▇▇▇.▇▇▇
("▇▇▇▇▇▇.▇▇▇ Confidential Information"). ▇▇▇▇▇▇.▇▇▇ Confidential Information and
CANICOM Confidential Information are collectively referred to as "Confidential
Information." The obligations of this Section 9 shall survive the expiration or
termination of this Agreement. Confidential Information shall not include any
information which: (a) is already known to the party; (b) is or becomes part of
the public domain through no wrongful act of said party; (c) is received from a
third party without similar restrictions and without breach of this Agreement;
(d) is independently developed by that party; or (e) is approved for release by
written authorization of the other party.
9.2. CANICOM and ▇▇▇▇▇▇.▇▇▇ shall use Confidential Information only for the
purposes of this Agreement and shall not disclose Confidential Information to
any third party, other than each party's subcontractors or each other's
employees on a need-to-know basis, without the other party's prior written
consent. CANICOM and ▇▇▇▇▇▇.▇▇▇ agree to take appropriate action and to utilize
the same effort to safeguard Confidential Information as each utilizes to
protect its own trade secrets or proprietary Information but, at a minimum,
CANICOM and ▇▇▇▇▇▇.▇▇▇ shall take reasonable steps to advise their employees,
and subcontractors of the confidential nature of the Confidential Information
and of the prohibitions on copying or revealing such Confidential Information
except to the extent required by such subcontractor or employee to carry out
CANICOM's or ▇▇▇▇▇▇.▇▇▇'s obligations under this Agreement. All Confidential
Information relating to a Task Order of a party in the other party's possession
at the termination of this Agreement shall be returned or destroyed.
9.3. CANICOM and ▇▇▇▇▇▇.▇▇▇ also agree to treat as confidential and
proprietary any information of a third party that CANICOM or ▇▇▇▇▇▇.▇▇▇ is
obligated to treat as proprietary and confidential, provided that sufficient
notice of the obligation is given by either party in writing.
9.4. CANICOM agrees not to use any scripts developed by ▇▇▇▇▇▇.▇▇▇ or
▇▇▇▇▇▇.▇▇▇'s Confidential Information for any other customer or its own use.
Further, CANICOM agrees that it will not intentionally solicit ▇▇▇▇▇▇.▇▇▇'s
customer base. ▇▇▇▇▇▇.▇▇▇ acknowledges that CANICOM is in the business of
customer interaction and that the customer bases of its clients may overlap, and
therefore CANICOM cannot guarantee it will not call ,any customer in the normal
course of its business operations.
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9.5. The parties agree that the breach of this Section 9 may cause
irreparable harm to the non-breaching party, and that, in addition to any other
remedies, the non-breaching party shall be entitled to pursue an action for
injunctive relief.
10. Ownership of Technology or Developments. Any and all materials developed by
CANICOM pursuant to any Task Order or previously owned by CANICOM and used for
any project, including without limitation any and all, software modifications,
enhancements, customizations, developments, specifications and documentation,
shall be and remain the property of CANICOM, and ▇▇▇▇▇▇.▇▇▇ shall not obtain any
rights or interests therein. Likewise, such materials supplied by ▇▇▇▇▇▇.▇▇▇
shall be and remain the property of ▇▇▇▇▇▇.▇▇▇. Jointly developed materials
shall be the property of each party unless otherwise provided in this Agreement
or in a Task Order. Any customer data incorporated into a database developed
pursuant to a Task Order shall belong to ▇▇▇▇▇▇.▇▇▇ and it's client the
software, structure and methodology surrounding the database information shall
be and remain the property of the party who developed or owned such materials.
All calling lists obtained by CANICOM shall remain the property of CANICOM.
11. CANICOM's entire liability to ▇▇▇▇▇▇.▇▇▇ in the event of breach or
default hereunder except for injunctive relief for breach of confidentiality,
shall be the actual damages and costs sustained by ▇▇▇▇▇▇.▇▇▇ as a result of
such breach by CANICOM under any applicable Task Order or project. CANICOM SHALL
NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL,
INDIRECT, PUNITIVE OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER.
▇▇▇▇▇▇.▇▇▇'s entire liability to CANICOM in the event of breach or default
hereunder except for injunctive relief for breach of confidentiality, shall be
the actual damages and costs sustained by CANICOM as a result of such breach by
▇▇▇▇▇▇.▇▇▇ under any applicable Task Order or project. ▇▇▇▇▇▇.▇▇▇ SHALL NOT
UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT,
PUNITIVE OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER.
12. Change Orders/Work Requests. If at any time during the term of this
Agreement, ▇▇▇▇▇▇.▇▇▇ should desire or CANICOM wish to recommend an addition,
modification or change to CANICOM's required performance hereunder, or under any
Task Order then in effect, CANICOM and ▇▇▇▇▇▇.▇▇▇ shall comply with the
following administrative control procedures.
12.1. The party desiring the addition, modification or change shall submit
in writing to the other party all requests for any services which alter, amend,
enhance, add to, delete from or otherwise change the scope of services specified
in this Agreement, as modified or amended in accordance with this Change Order
procedure, and/or the time and/or place of performance (hereinafter referred to
as a "Change Order/Work Request").
12.2. CANICOM's acceptance and performance of any Change Order/Work Request
will be subject to its having the technical capability and technically qualified
personnel to perform the work requested and to the availability (as determined
by CANICOM using its good faith business judgment) of the necessary CANICOM
personnel and resources.
12.3. CANICOM will evaluate each Change Order/Work Request initiated by
▇▇▇▇▇▇.▇▇▇ and shall submit an appropriate written response to ▇▇▇▇▇▇.▇▇▇'s
authorized representative as soon as possible but not later than seven (7)
working days following CANICOM's receipt of the request. If CANICOM does not
accept and will not perform a Change Order/Work Request initiated by ▇▇▇▇▇▇.▇▇▇,
its written response will so inform ▇▇▇▇▇▇.▇▇▇. If CANICOM accepts the Change
Order/Work Request, subject to the parties' agreement as to cost and completion
dates, then its written response shall include a statement of the availability
of CANICOM personnel and resources and the estimated additional costs and the
impact, if any, on the completion date(s) associated with such Change Order/Work
Request Change Orders and Work Orders initiated or prepared by CANICOM shall
include the above mentioned statement when submitted to ▇▇▇▇▇▇.▇▇▇.
12.4. Should ▇▇▇▇▇▇.▇▇▇ elect to authorize a Change Order/Work Request
initiated or accepted by CANICOM, ▇▇▇▇▇▇.▇▇▇ will, as soon as possible, but not
later than five (5) working days after receipt of a Change Order/Work Request or
CANICOM's acceptance thereof, authorize CANICOM to perform the requested Change
Order/Work Request by returning a duly authorized and executed copy of the
request form to CANICOM's Project Manager. Upon such authorization by
▇▇▇▇▇▇.▇▇▇, CANICOM will commence performance in accordance with such Change
Order/Work Request.
12.5. CANICOM shall not be obligated to perform any such additional or
different services in advance of written authorization from ▇▇▇▇▇▇.▇▇▇.
Furthermore, CANICOM shall not be obligated to accept any Change Order/Work
Request or to perform any additional services that in its good faith business
judgment it determines are not feasible or impracticable or for
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which ▇▇▇▇▇▇.▇▇▇ is unwilling to accept CANICOM's estimate of additional costs,
completion time(s) or impact on performance measures.
12.6. For the purposes of this Agreement, each Change Order/Work Request
initiated or accepted by CANICOM and duly authorized in writing by ▇▇▇▇▇▇.▇▇▇,
shall be deemed incorporated into and shall constitute a formal change to the
associated Task Order, adjusting the services, costs and completion dates as
finally agreed upon for each authorized Change Order/Work Request.
13. Subcontracts. Unless otherwise provided in the Task Order, CANICOM may
subcontract any of the Services and shall he responsible for all Services
performed by its subcontractors, and may perform the Services at any site
reasonably selected by CANICOM.
14. Hiring of Employees. Except as maybe otherwise agreed in writing, during
the term of this Agreement and each Task Order and for twelve (12) months
thereafter, neither ▇▇▇▇▇▇.▇▇▇ or CANICOM, shall offer employment to or employ
any person employed then or within the preceding twelve (12) months by the other
if such person was involved, directly or indirectly, in the performance of this
Agreement or any Task Order.
15. GENERAL.
15.1. INDEPENDENT CONTRACTOR. CANICOM, IN FURNISHING SERVICES TO
▇▇▇▇▇▇.▇▇▇, IS ACTING ONLY AS AN INDEPENDENT CONTRACTOR CANICOM DOES NOT
UNDERTAKE TO PERFORM ANY OBLIGATION OF ▇▇▇▇▇▇.▇▇▇, WHETHER REGULATORY OR
CONTRACTUAL, OR TO ASSUME ANY RESPONSIBILITY FOR ▇▇▇▇▇▇.▇▇▇'S BUSINESS OR
OPERATIONS. CANICOM HAS THE SOLE RIGHT AND OBLIGATION TO SUPERVISE, MANAGE,
CONTRACT, DIRECT, PROCURE, PERFORM OR CAUSE TO BE PERFORMED ALL WORK TO BE
PERFORMED BY CANICOM, EXCEPT AS OTHERWISE PROVIDED IN THIS AGREEMENT OR ANY TASK
ORDER. CANICOM ACCEPTS FULL AND EXCLUSIVE LIABILITY FOR THE PAYMENT OF ALL
EMPLOYER CONTRIBUTIONS AND TAXES MEASURED BY THE REMUNERATION PAID TO CANICOM
EMPLOYEES AS REQUIRED BY ALL APPLICABLE FEDERAL, STATE AND LOCAL LAWS, RULES AND
REGULATIONS.
15.2. Entire Agreement. This Agreement including, all Task Orders issued
hereunder, constitutes the entire agreement between the parties and there are no
prior or contemporaneous, oral or written, representations, understandings or
agreements relating to this subject matter which are not fully expressed herein.
This Agreement may only be amended in writing and signed by a duly authorized
representative of each party.
15.3. Governing Law. THIS AGREEMENT SHALL BE GOVERNED BY, CONSTRUED AND
ENFORCED IN ACCORDANCE WITH THE LAWS OF THE STATE OF COLORADO.
15.4. Attorneys' Fees. In the event that any action or proceeding is
commenced by any party hereto for the purpose of enforcing any provision of this
Agreement, the party in breach shall pay all costs and expenses, including
attorneys' fees.
15.5. No Waiver. No delay or omission by either party in exercising any
right or power shall impair such right or power or be construed to be
a waiver. A waiver by either party of any of the covenants to be
performed by the other or any breach thereof shall not be construed
to be a waiver of any succeeding breach or of any other covenant. No
waiver or discharge shall be valid unless in writing and signed by an
authorized representative of the party against whom such waiver or
discharge is sought to be enforced.
15.6. Binding Effect. This Agreement shall be binding on the parties and
their respective successors and assigns.
15.7. Survival. All obligations for confidentiality, payment, limitations
and indemnification shall explicitly survive termination or expiration this
Agreement.
15.8. Notice. Whenever under this agreement one party is required or
permitted to give notice to the other, such notice shall be deemed given when
delivered by hand or overnight courier, telecopied with transmission
confirmation, or when mailed by United States mail, registered or certified
mail, return receipt requested, postage prepaid, and addressed to the address
listed at the signature page of this Agreement. Either party hereto may change
its address for notification purposes from time to time by giving the other
party prior written notice of the new address and the date upon which it will
become effective.
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15.9. Severability. If any provision of this Agreement is declared or found
to be illegal, unenforceable or void, then both parties shall be relieved of all
obligations arising under such provision, but if the remainder of this Agreement
shall not be affected by such declaration or finding and is capable of
substantial performance then each provision not so affected shall be enforced to
the extent permitted by law.
15.10. Consent. Where agreement, approval, acceptance, consent or similar
action by ▇▇▇▇▇▇.▇▇▇ or CANICOM is required, such action shall not
be unreasonably delayed or withheld.
15.11. Advertising. ▇▇▇▇▇▇.▇▇▇'s advertisements directing calls to the
telephone lines serviced by CANICOM shall contain the name of
▇▇▇▇▇▇.▇▇▇'s goods and services and shall not include or refer to
CANICOM in any way or in any manner ▇▇▇▇▇▇.▇▇▇'s advertisements
shall not suggest that CANICOM is selling or has an interest in the
product or service or is in any manner affiliated with ▇▇▇▇▇▇.▇▇▇
or has an ownership interest in ▇▇▇▇▇▇.▇▇▇.
15.12. Counterparts. This Agreement maybe executed in counterpart, each of
which shall bean original, but all of which shall be deemed to be one and the
same instrument. Execution by any party may be delivered by telecopier with
counterpart signature pages delivered via telecopier and such delivery shall
have the same effect as the delivery of an original counterpart hereof or
thereof.
15.13. Time of Essence. Time is of the essence with reference to all
matters of performance hereunder.
IN WITNESS WHEREOF, each party hereto has caused this Agreement to be executed
and delivered by its duly authorized representative, all as of the date first
set forth above.
CANICOM, INC. ▇▇▇▇▇▇.▇▇▇ LLC
By: /s/ ▇▇▇ ▇▇▇▇ By: /s/ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
------------------------------- -----------------------------
Its: President Its: Vice President and Chief
------------------------------- Financial Officer
-----------------------------
ADDRESS FOR
NOTICE:
CANICOM, INC. ▇▇▇▇▇▇.▇▇▇ LLC
Mr. ▇▇▇ ▇▇▇▇, President ▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇
▇▇▇ ▇. ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇
▇▇▇▇▇ ▇▇▇▇▇
▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇
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