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EXHIBIT 10.15
[SERVICE TRENDS LETTERHEAD]
MANUFACTURER'S SERVICE REPRESENTATIVE AGREEMENT
This Agreement has been concluded between HEALTHTRONICS, INC. (hereinafter
referred to as "HI") and SERVICETRENDS, INC. (hereinafter referred to as
"STI") for the purpose of cooperation in the field of service and support of
medical equipment.
Upon execution of this agreement, HI will agree to the following terms:
1.) The original labor and logistics contract signed November 1997 will
remain in effect for the first year of all installed units for
warranty service, with one exception; the parts contract between HMT
and HI will be transferred to STI and will be billed back to HI for
the warranty period.
2.) After the first year warranty expires, STI will assume all
responsibility for obtaining service contracts with LithoTron
owners. Thus, STI will have complete liability for tech support,
parts, billing and collections.
3.) HI agrees all LithoTron customers, when in need of service or spare
parts, will be directed to STI for these support needs.
In exchange for the aforementioned, STI agrees to the following:
1.) STI agrees to pay HI ten percent (10%) of contract and time and
material revenues generated from HI lithotripters no longer under
warranty.
2.) Provide a WEEKLY Critical Accounts List to HI and a MONTHLY Summary
of All Service Calls and Performance Tests to both HI and HMT. In
addition, HI will be notified IMMEDIATELY of all "Down" units and all
calls (regardless of Class type) for critical accounts.
3.) Provide a MONTHLY Inventory Report to HI. In addition, HI will be
notified IMMEDIATELY of any "on-hand" quantities which fall below
acceptable levels.
4.) Follow all HMT or HI SOPs for service, for example: conduct
Performance Tests upon completion of installation and immediately
following the exchange or repair of any shockwave generating chain
components.
5.) Provide LithoTron installations at a price of $5,500 each. This will
include, but not be limited to, modification of "C" arms, shipping,
Performance Testing and installation at customer site.
6.) Continually consult with HI in setting pricing for both service
contracts and time and material rates so as to assure competitive
pricing in the industry.
7.) Effective date of this agreement shall be April 1, 1998
/s/ 4/2/98
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Signature Date Title
/s/ C.O.O.
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Signature Date Title
