HM Tower of London Hampton Court Palace Kensington Palace
The Banqueting House – Whitehall Kew Palace
Account Holder Contract Terms & Conditions
1 “The Palaces” means HM Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House in Whitehall, Kew Palace (and Queen Charlotte’s Cottage) and Hillsborough Castle in Northern Ireland, either collectively or individually as appropriate.
2 “HRP” means Historic Royal Palaces, the organisation responsible for managing the Palaces and the Scheme.
3 “The Scheme” means either the voucher admission arrangement or pre-acquisition of tickets on account arrangement as below.
4 “The Prevailing Rates” includes details of admission prices, commission due to the Operator, fees payable to HRP, and will be issued when the account is opened, and be subsequently updated.
5 “The Voucher” means the Operators coupon redeemable for admission to the palace(s)
6 “The Operator” means the organisation responsible for paying HRP invoices and may not necessarily be the subsidiary/alias/affiliate/brand name that is presenting a voucher, these must be pre-agreed with HRP, failure to pre-agree a subsidiary/alias/affiliate/brand will result in voucher not being accepted.
7 “The Client” means the visitor(s) buying admission to the Palaces from the Operator.
Under the Scheme, Historic Royal Palaces agrees to:
1 Accept the Operator as a member of the Scheme subject to the conditions of this agreement. At the end of the first year from the date this agreement is formalised by HRP, (and any subsequent annual period) the membership will continue for a further 12 months unless HRP notifies the Agent in writing.
2 Accept the HRP authorised Vouchers of those Operators admitted onto the scheme, and admit their Clients accordingly to the six Palaces covered by the scheme.
3 In respect of Voucher Admissions arrangements HRP shall, in the currency of English Pounds only, invoice the Operator at the beginning of each month for admissions during the preceding calendar month at the Prevailing Rates applicable.
4 Provide the Operator with a minimum of a 30 day notice period of any changes to the Prevailing Rates be they permanent or temporary changes.
5 Accept children between the ages of 5 and 15 years, students with student identification and senior citizens (defined as 60 years old and over) at concessionary rates as defined in the Prevailing Rates.
Under Voucher Admission Arrangements, the Company/Operator agrees to:
1 Provide their Clients with the appropriate HRP authorised Voucher to be submitted at the group ticket point, according to the requirements of the relevant Palace. The Voucher must be pre-printed and legible, clearly bearing the name and address of the Operator or parent body as defined above, as well as the name of any pre-agreed subsidiary/alias/affiliate/brand actually presenting the voucher; and showing the number of visitors in the party, together with the price category to which they belong,
i.e. Adults/Students & Seniors/Children aged 5-15 years (including at those Palaces where such children are admitted free of charge). It must be clear which reference on the Voucher is the one required to be quoted on the invoice.
2 Accept that in the event of any detail on the Voucher being unclear, Historic Royal Palaces’ interpretation of the Voucher will be final and this may include rejection of the voucher. It should be noted that vouchers altered with an increase in clients will not be accepted resulting in admission being refused or an alternative payment method being made. Vouchers altered downward in numbers (due to no–shows etc;) will be accepted if legible and signed by the tour leader or BBG or authorised tendering signatory.
3 Pay invoices in English Pounds within 30 days of invoice date.
4 Not to add any allusion to or statement indicating, preferential treatment such as queue avoidance, special greeting or service (not pre-arranged with, and confirmed by HRP) on any voucher, ticket or media.
Under Pre-Acquisition Arrangements, the Company/Operator agrees to:
1 Supply a written order for tickets indicating the relevant Palace (or Royal Passes), to the Trade Ticket orders office not less than five working days prior to requiring receipt of stock to UK addresses or 10 working days to overseas addresses.
2 Pay invoices in Sterling (English Pounds) within 30 days of the invoice date.
3 Hold any stock of tickets or Royal Passes at their own risk. Historic Royal Palaces will not accept liability for the value of any stock of tickets lost or damaged so as to render the stock unusable howsoever caused. Historic Royal Palaces will not accept any liability for any consequential loss to the Operator or their Clients that may arise as a result of any stock of tickets lost or damaged.
4 Not alter, endorse or deface tickets / Royal Passes without express prior written permission from Historic Royal Palaces.
5 Ensure that Tickets / Royal Passes are never under any circumstances reproduced or duplicated photographically or by any other means without express written permission from Historic Royal Palaces. In the event that counterfeit tickets are proven to have originated from the Operator, Historic Royal Palaces will be entitled to claim the full amount of any revenue lost as a result from the Operator.
6 In the event of the agreement being terminated, to return or immediately make full payment for, any unused ticket stocks supplied.
1 HRP prefers the Operator makes payment of invoices by BACS. Bank: Barclays A/C 00000000. Sort Xxxx 00 00 00. Cheques made payable to Historic Royal Palaces should be sent to: AR Dept, Apt 00, Xxxxxxx Xxxxx Xxxxxx, Xxxxxx XX0 0XX.
Payment by whatever means will only be accepted in Sterling (English Pounds). Remittance advices are required, these can be emailed to: firstname.lastname@example.org
2 Historic Royal Palaces shall be entitled to exclude any Operator from membership of the scheme and reserve the right to refuse admission to the Palaces should the Operator fail to make payment against invoices issued, within 30 days of the invoice date.
3 Historic Royal Palaces shall be entitled to pursue recovery of overdue amounts. The costs for such actions will be borne by the account holder. Furthermore, Historic Royal Palaces shall be entitled to charge interest on a daily basis at 3% above the prevailing Barclays Bank rate for each day that payment is late.
4 It should be noted that Historic Royal Palaces can enter into no commitment as to the admission of any Client to any site, whether on the basis of the Voucher Scheme or otherwise.
5 The Operator consents to Historic Royal Palaces entering their details on the account holder database and mailing list.
6 Historic Royal Palaces reserve the right at any time, and without notice, to exclude any Operator from membership of the scheme and terminate this agreement should they be in breach of these terms and conditions.
7 Historic Royal Palaces may, by providing the Operator with no less than a 30 day notice period, terminate this agreement due to any agreed minimum levels of annual ticket sales not being achieved.
8 Where occasionally a royal, government or military function requires a palace closure at short notice, Historic Royal Palaces will endeavour to advise Operators as soon as possible but can accept no liability for any actual or consequential loss incurred by the Operator arising from such closure.
9 Historic Royal Palaces will not be liable for closure of Palaces due to a Force Majeure event outside its control such as (but not limited to) fire, flood, storm, strikes, riots, civil commotion, war or national disaster.
10 Neither party shall during the term of this agreement obtain any Intellectual Property Rights or Copyrights related to the other party through the course of this agreement.
11 Neither party shall assign or transfer the whole or any part of this agreement or subcontract the performance of this Contract without the prior written consent of the other. Consent shall not be unreasonably withheld.
12 Neither party shall be permitted to make any announcement, advertisement or other publicity in connection with this Contract without the prior written consent of the other.
13 This agreement, including the terms and conditions, pricing details or other information about either parties operations and business practices shall remain confidential except in circumstances where disclosure is required for legal reasons, is requisite for the performance of the Contract, to third party professional advisors or where HRP is obligated under The Freedom of Information Act (2001). Breach of this confidentiality shall entitle the non-disclosing party to terminate the agreement with immediate effect.
14 No variation to this Contract shall be effective unless in writing signed by a duly authorised representative of each of the parties.
15 If any provision of this Contract is held by any English court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such invalid, illegal or unenforceable provision shall not affect the remaining provisions of this Contract.
16 Either party may immediately terminate the contract should the other party become the subject of a voluntary arrangement, is unable to pay its debts within the meaning of section 123 of the Insolvency Xxx 0000, has a receiver, manager, administrator or administrative receiver appointed over all or any part of its undertaking, assets or income, has a resolution passed for its winding up or has a petition presented for its winding-up or for an administration order or has anything similar or analogous happen in relation to it.
17 The failure or delay by Historic Royal Palaces in exercising any right, power or remedy of Historic Royal Palaces under this Contract shall not in any way impair such right, power or remedy nor act as a waiver of it. The single or partial exercise of Historic Royal Palaces of any right, power or remedy under this Contract shall not in any circumstances preclude any other or further exercise of it or the exercise of any other right, power or remedy. Any waiver of a breach of or default under any of the terms of the Contract shall not be deemed to be a waiver of any subsequent breach or default and shall in no way affect the other terms of this Contract.
18 These conditions shall not be enforceable by virtue of the Contracts (Rights of Third Parties) Act of 1999 by any person who is not a party to them.
19 This agreement and these conditions shall be construed solely in accordance with the laws of England and any dispute arising from the execution of this agreement or its terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
20 Operators bringing child students or children to the palaces undertake to provide a ratio of 1 adult for up to a maximum 6 child students/children. For students over 16 the ratio is 1:10 adults per students. Not meeting the maximum ratio will result in the party not being granted admission on arrival. Further, that the guidelines for child student/child groups provided are adhered to when at HRP sites, particularly relating to constant supervision (and the lack of it causing unruly behaviour). Failure to adhere may result in the party being made to leave the palace. HRP will accept no liability for loss to the operator or clients, either direct or consequential arising from such eviction.
21 Historic Royal Palaces (HRP) require that Agency Voucher Scheme members do not use HRP palace names (HM Tower of London, Hampton Court Palace, Kensington Palace, The Banqueting House and Kew Palace & Queen Charlotte’s Cottage and Hillsborough Castle in Northern Ireland) in their ad copy for web marketing pay per click (PPC) campaigns and search engine optimisation (SEO). For the avoidance of doubt, HRP require to review and sign off all partners’ HRP related web ad copy.
22 Compliance with the Xxxxxxx Xxx 0000 The Client shall:
a. Comply with all applicable laws, statutes and regulations relating to bribery and corruption (the Anti- Bribery Laws) including but not limited to the UK Xxxxxxx Xxx 0000.
b. Ensure its associated persons (as defined in the UK Xxxxxxx Xxx 0000 and related guidance) shall comply with the Anti- Bribery Laws.
c. Implement and maintain its own policies, procedures and controls, including but not limited to, ‘adequate procedures’ (as defined by the Xxxxxxx Xxx 0000 and related guidance) to ensure compliance by itself and its associated persons with the Anti-Bribery Laws, and shall enforce them where appropriate.
d. Promptly report to Historic Royal Palaces (HRP) any request or demand for any undue financial or other advantage of any kind, received by the Client in connection with this agreement.
e. Promptly report to HRP any actual, potential or suspect conflict of interest that arises out of or in connection with, this agreement; and
f. Indemnify and hold harmless HRP and its affiliates from and against any and all claims, losses and liabilities resulting directly or indirectly from its breach under this clause.
Please FULLY and LEGIBLY complete this form (or it will not be processed) and return it to the address below.
Organisation name Alias
(ie ‘trading as’ or the name on the voucher)
Company registration No Finance contact
Finance contact phone Finance Fax
Finance Email address
(Future invoices will be emailed as PDFs)
VAT status Business type
(Standard / Exempt / TOMS / Other; please specify) (e.g. Coach Op, Inbound Tour Operator, Students,
Tour operator, Group organiser, Ticket agent etc;)
Operations contact name Operations address
(only if different from Finance address; if the same as the Finance address enter A/A)
Operations contact phone Operations Fax
Operations Email address
List any parent/subsidiary/alias/affiliate/brand name organisations, and their relationship to the applicant organisation. If any also wish an account with HRP and have different invoice payment details or procedures, a separate application will be needed.
Company name Company name
Contact name _ _ Contact name _
Declaration by Applicant
(your organisation) applies for credit account facilities with Historic Royal Palaces.
I agree to the referees being approached on our behalf, that a credit check will be undertaken, and our details being held on HRP’s database.
I have read the terms of this agreement and agree to abide by them.
Authorised Applicant signature Print name
If the application is accepted by Historic Royal Palaces as an account holder client, it will be subject to ongoing observance of the foregoing terms and conditions.
Authorised HRP signature Print name
This Agreement is made on the of between Historic Royal Palaces (charity number 1068852) whose registered address is Xxxxxxx Xxxxx Xxxxxx, Xxxx Xxxxxxx, XX0 0XX
Whereas: The parties have agreed to the supply and acceptance of vouchers and tickets to HRP Palaces
Submission of this application form, and agreement to the terms and conditions of contract herein does not confer acceptance of the Operator’s application for membership to the Scheme. If the application is successful, they will receive the account-holder annual admission pricing contract for account holder clients. This must be signed and returned to Historic Royal Palaces with a sample voucher (if applicable) before the account can be activated.
Please sign this agreement in the ‘Applicant’ signatory place only, and return it with your completed application to:
The Sales Office, The Waterloo Block, X.X. Xxxxx xx Xxxxxx, Xxxxxx XX0X 0XX
Tel x00 (0)00 0000 0000 Fax x00 (0)00 0000 0000/6306 E-mail:email@example.com