レスポンスおよび問題解決 Sample Clauses

レスポンスおよび問題解決. レスポンスとは、ソフトウェアに対する問題に関して EFI がお客様から情報を受領し、詳細を調査中の EFI からの積極的な応答(書面または口頭のいずれか)を意味するものとします。EFI は、質問の本質を理解するために、問題を再現する、または本ソフトウェアに影響を及ぼす可能性のある他の現地のネットワークもしくはサイト情報を決定するために必要となる可能性のある追加情報を求める場合があります。EFI テクニカルサポートは、最初の連絡から 12 時間以内にお客様に応答する為に、商業上合理的な努力を尽くします。 問題解決とは、EFI を介したお客様の問題の終結を意味するものとし、以下のもの、あるいはそれに準ずるものが含まれるものとします:ダウンロード可能なファイル、ソフトウェアの新バージョン、回避方法、その問題に解決策がないとする EFI の決定、またはその問題がその後に計画されたソフトウェアリリースまで保留済みであるとする EFI の決定を EFI が提供すること。 EFI は、ユーザー事例の問題解決に要する時間について、なんら保証および約束するものではありません。
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