Common use of Your Bills Clause in Contracts

Your Bills. 14.1 You must pay the amount set out in Your Bill to Us within twenty-one (21) days from the date shown on Your Bill. 14.2 You will be responsible for paying the Charges for the Heat Supply until You or We cancel this Contract (and it has been terminated) in accordance with paragraph 23. 14.3 You will also still be responsible for paying the Charges if You have not cancelled this Contract and: 14.3.1 You do not live (or no-one lives) in Your Property; AND/OR 14.3.2 someone at Your Property uses the Heat Supply without Your permission; AND/OR 14.3.3 You do not use any of the Heat Supply (you will still have to pay Your Standing Charge). 14.4 You will still have to pay the Charges if the Heat Supply to Your Property’s Heating System is Interrupted or unavailable. However, if the Interruption or unavailability is due to a Performance Failure, You may be entitled to a Performance Payment. 14.5 If You are having trouble paying Bills You should contact Us as soon as possible. We may be able to restructure Your payments so that they are more manageable and affordable. 14.6 There are a number of ways in which You can arrange to pay Your Bill. Please complete the form in Appendix 3 to let Us know how You will make Your Payments. You may pay the amounts due in any Bill using any of the following methods: 14.7 If You pay Your Bill by direct debit, each Payment Period We will take the amount shown on Your Bill directly from Your bank account. The amount We take via direct debit will vary each Payment Period depending on the amount of Heat Supply You use. You are likely to pay more in the Winter Period when You use more energy and less in the Summer Period. 14.8 If You want to pay Your Bill using a debit or credit card, You must ensure that You pay the amount due to Our account over the phone or on-line as set out in Your Bill for each Payment Period by the date shown on Your Bill. 14.9 If You choose to pay Your Bill using a debit or credit card, We will charge You a processing fee, however We will ensure that this fee is not any more than We are charged by Our bank for processing the transaction by debit/credit card. 14.10 Where we so notify You, Your heat meter will be enabled so that You can make payments by way of pre-payment. 14.11 We may require You to make payments in the pre-payment mode if You have failed to make payments by other means. If You make payments using the pre- payment mode, We will send You monthly statements to report Your Heat Supply use and details of the Charges and all other relevant information that would normally be included in a heat Bill.

Your Bills. 14.1 6.1. Where a Connection Charge is specified on the first page of this agreement, this must be paid on signing this agreement. All other payments of Charges must be made by monthly variable direct debit unless We agree a different means of payment (which may incur an additional handling charge). 6.2. We may from time to time select a third party to act on our behalf in providing billing services for Your Heat Supply. 6.3. We will send You, or arrange for You must pay to be sent, a monthly Bill for the Charges payable by You. Your Bill will indicate: a. the billing date (if it is necessary to change the billing date, We shall aim to give you 31 (thirty one) days’ prior written notice of the new billing date); b. the billing period; c. the amount set out in Your Bill to Us within twenty-one due for payment; d. the due date for payment, which shall be 14 (21fourteen) days from the date shown on billing date; e. the balance of Your account; f. details of all Charges making up Your Bill; g. any amount We require You to pay Us immediately; and h. details of how to contact Us 6.4. You will accept as accurate all Meter readings taken by Us or allow Us to use estimated Meter readings unless there is an obvious error or a Meter is obviously defective. 14.2 You 6.5. If We find that a Meter is defective, We will be responsible for paying adjust the Charges for to take into account any error or inaccuracy in the Heat Supply until You or We cancel this Contract (and it has been terminated) in accordance with paragraph 23. 14.3 You will also still be responsible for paying the Charges if You have not cancelled this Contract and: 14.3.1 You do not live (or no-one lives) in Your Property; AND/OR 14.3.2 someone at Your Property uses the Heat Supply without Your permission; AND/OR 14.3.3 You do not use any of the Heat Supply (you will still have to pay Your Standing Charge). 14.4 You will still have to pay the Charges if the Heat Supply to Your Property’s Heating System is Interrupted or unavailable. However, if the Interruption or unavailability is due to a Performance Failure, You may be entitled to a Performance Payment. 14.5 If You are having trouble paying Bills You should contact Us as soon as possibleMeter reading. We may be able to restructure Your payments so that they are more manageable and affordable. 14.6 There are a number adjust an incorrect Meter reading based on Our reasonable estimate of ways in which You can arrange to pay Your Bill. Please complete the form in Appendix 3 to let Us know how You will make Your Payments. You may pay the amounts due in any Bill using any of the following methods: 14.7 If You pay Your Bill by direct debit, each Payment Period We will take the amount shown on Your Bill directly from Your bank account. The amount We take via direct debit will vary each Payment Period depending on the amount of Heat Supply used by You. 6.6. If Meter readings are not available, We shall send You usea Bill for the Charges based on an estimate of Your consumption of Heat Supply. We will reconcile any estimate of Heat Supply used by You against actual Meter(s) readings when We next read Your Meter(s) and may adjust the amount of the Charges accordingly. 6.7. We will endeavour to minimise the number of estimated Bills. 6.8. You are likely to must pay more in the Winter Period when You use more energy and less in the Summer Period. 14.8 If You want to pay Your Bill using a debit or credit card, You must ensure that You pay Us the amount due as shown on Your Bill within 14 (fourteen) days of the date of Your Bill. 6.9. In respect of Your monthly variable direct debit: a. We will aim to ensure that the direct debit payments to be made by You are set at a level to cover the annual anticipated Charges. We will review Your account at least annually to ensure Your payments are sufficient to cover Your Heat Supply usage; b. if, at any time, the total amount of payments You have made is less than the Charges incurred to date, We may require You to pay the difference to Us within 14 (fourteen) days of the date of Our Bill or We may increase the amount debited from Your bank account so that We recover the difference over the phone or on-line a period reasonably acceptable to Us; and c. if Your direct debit mandate is not honoured by Your bank for any reason, We may levy a reasonable additional administration charge as set out in Schedule 1 (Charges). 6.10. We aim to process refunds of any money owed to You within 10 (ten) days or should You agree, We may set-off the relevant amount against Your future Bills. 6.11. In certain circumstances, We may issue a back-▇▇▇▇ to You where You have not been correctly charged for the Heat Supply. We shall not issue a back-Bill or otherwise seek payment for Heat Supply supplied but not billed where more than 1 (one) year has passed since the end of the period of Heat Supply in question and We were at fault. 6.12. We will aim to issue You with an Annual Statement indicating: a. the statement date; b. the statement period; c. the total amount We charged over the statement period; d. the Charges, including the Variable Charge, Standing Charge and VAT; and e. the amount of Heat Supply consumed by You during the statement period. 6.13. We will issue Your Bill for each Payment Period and Annual Statement either in paper version by the date shown on Your Bill. 14.9 If post or electronic format via email. You choose will also be able to pay access Your Bill using a debit via Our website at ▇▇▇.▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ provided You have registered with Us to do so. Should You require additional copies of Your Bill or credit cardAnnual Statement, We will charge You a processing fee, however We will ensure that this fee is not any more than We are charged by Our bank £5 (five pounds) for processing the transaction by debit/credit cardeach additional copy You require. 14.10 Where we so notify You6.14. If You do not pay any Charges due on time, We reserve the right to charge interest on the unpaid amount at the rate of 4% (four percent) above the Bank of England Base Lending Rate, in force at the time. Interest charges are in addition to any other rights We have due to Your heat meter will be enabled so that You can failure to pay or to make payments by way of pre-paymenton time. 14.11 6.15. If You are in material breach of your obligations to pay the Charges, We may require You to make pay Us all sums owing to Us and a reasonable cash deposit as security for payments in the pre-payment mode if You have failed that may become due to make payments by other meansUs. If You make payments using do not then pay the pre- payment mode, deposit We will send may (to the extent permitted by law) refuse to supply You monthly statements to report Your or cut off your Heat Supply use until You settle any Charges outstanding and details of pay the deposit and all costs relating to cutting off and reconnecting your Heat Supply. This is without prejudice to Our the right to take court action to recover outstanding Charges and all other relevant information that would normally be included in a heat Billadditional costs.

Your Bills. 14.1 You must pay the amount set out in Your Bill to Us within twenty-one (21) days from the date shown on Your Bill. 14.2 You will be responsible for paying the Charges for the Heat Supply until You or We cancel this Contract (and it has been terminated) in accordance with paragraph 23.We 14.3 You will also still be responsible for paying the Charges if You have not cancelled this Contract and: 14.3.1 You do not live (or no-one lives) in Your Property; AND/OR 14.3.2 someone at Your Property uses the Heat Supply without Your permission; AND/OR 14.3.3 You do not use any of the Heat Supply (you will still have to pay Your Standing Charge). 14.4 You will still have to pay the Charges if the Heat Supply to Your Property’s Heating System is Interrupted or unavailable. However, if the Interruption or unavailability is due to a Performance Failure, You may be entitled to a Performance Payment. 14.5 If You are having trouble paying Bills You should contact Us as soon as possible. We may be able to restructure Your payments so that they are more manageable and affordable. 14.6 14.5 There are a number of ways in which You can arrange to pay Your Bill. Please complete the form in Appendix 3 to let Us know how You will make Your Payments. You may pay the amounts due in any Bill using any of the following methods: 14.7 14.6 If You pay Your Bill by direct debit, each Payment Period We will take the amount shown on Your Bill directly from Your bank account. The amount We take via direct debit will vary each Payment Period depending on the amount of Heat Supply You use. You are likely to pay more in the Winter Period when You use more energy and less in the Summer Period. 14.8 14.7 If You want to pay Your Bill using a debit or credit card, You must ensure that You pay the amount due to Our account over the phone or on-line as set out in Your Bill for each Payment Period by the date shown on Your Bill. 14.9 14.8 If You choose to pay Your Bill using a debit or credit card, We will charge You a processing fee, however We will ensure that this fee is not any more than We are charged by Our bank for processing the transaction by debit/credit card. 14.10 14.9 Where we so notify You, Your heat meter will be enabled so that You can make payments by way of pre-payment. 14.11 14.10 We may require You to make payments in the pre-payment mode if You have failed to make payments by other means. If You make payments using the pre- payment mode, We will send You monthly statements to report Your Heat Supply use and details of the Charges and all other relevant information that would normally be included in a heat Bill. cancel this Contract (and it has been terminated) in accordance with paragraph 21.