Written Material Guidelines Clause Samples

Written Material Guidelines. The CONTRACTOR shall comply with the following requirements as it relates to written member materials: 2.17.2.1 All member materials shall be worded at a sixth (6th) grade reading level, unless TENNCARE approves otherwise; 2.17.2.2 All written materials shall be clearly legible with a minimum font size of 12pt. with the exception of member I.D. cards, and unless otherwise approved by TENNCARE; 2.17.2.3 All written materials shall be printed with the assurance of non-discrimination as provided in Section 4.32.1; 2.17.2.4 The following shall not be used on any written materials, including but not limited to member materials, without the written approval of TENNCARE: 2.17.2.4.1 The Seal of the State of Tennessee; 2.17.2.4.2 The TennCare name unless the initials “SM” denoting a service m▇▇▇, is superscripted to the right of the name (TennCaresm); 2.17.2.4.3 The word “free” unless the service is at no cost to all members. If members have cost sharing responsibilities, the service is not free. Any conditions of payments must be clearly and conspicuously disclosed in close proximity to the “free” good or service offer; and 2.17.2.4.4 The use of phrases to encourage enrollment such as “keep your doctor” implying that enrollees can keep all of their physicians. Enrollees in TennCare should not be led to think that they can continue to go to their current physician, unless that particular physician is a contract provider with the CONTRACTOR’s MCO; 2.17.2.5 All vital CONTRACTOR documents must be translated and available in Spanish. Within ninety (90) calendar days of notification from TENNCARE, all vital CONTRACTOR documents must be translated and available to each Limited English Proficiency group identified by TENNCARE that constitutes five percent (5%) of the TennCare population or one-thousand (1,000) enrollees, whichever is less; 2.17.2.6 All written member materials shall notify enrollees that oral interpretation is available for any language at no expense to them and how to access those services; 2.17.2.7 All written member materials shall be made available in alternative formats for persons with special needs at no expense to the member; and 2.17.2.8 The CONTRACTOR shall provide written notice to members of any changes in policies or procedures described in written materials previously sent to members. The CONTRACTOR shall provide written notice at least thirty (30) days before the effective date of the change.