Written Inquiries. USPG shall be responsible for responding to all written inquiries from Enrollees or Enrollee representatives in a timely, accurate, professional, and culturally competent manner. Written inquiries include any correspondence that has been mailed, telecopied, or e-mailed.
Appears in 2 contracts
Sources: Preferred Vendor Agreement (NationsHealth, Inc.), Preferred Vendor Agreement (NationsHealth, Inc.)