Withdrawn. This Service Agreement can be withdrawn at any time with 4 weeks’ formal notice. The requirement of notice will be waived if either party breaches this Service Agreement. Access to supports required by the participant will not be withdrawn or denied solely based on dignity of risk choice that has been made by the participant. responsibilities Service provider (<company name>) Respect the Participant’s legal and human rights Respect the Participant’s culture, diversity, values, and beliefs that identify during the initial assessment process Respect and protect the personal privacy and dignity of the Participant Respect work with the Participant’s interpreter or representatives Respect the Participant’s autonomy to make their individual choices Respect the Participant’s right to access an advocate Provide services and supports as per the Support Plan document Review the provision of supports at least every _____ months with the Participant Treat the participant with courtesy and respect Communicate openly and honestly in a timely manner Consult the participant and/or the participant’s representative on decisions about how supports are provided Listen to the participant’s feedback and resolve problems quickly Give the participant information about managing any incidents, complaints, or disagreements Give the participant details of the provider’s cancellation policy Give the participant the required notice if the provider needs to end the Service Agreement Give the Participant a minimum of 24 hours’ notice if the Provider must change a scheduled appointment to provide supports Keep clear records on the services provided to the participant Provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law Participant/ Participant’s representative responsibilities Inform the Provider about how they wish the supports to be delivered Advise the Provider of any changes to personal details (contact number, address, etc.) Treat the Provider with courtesy and respect Discuss with the Provider if the Participant has any concerns about the supports being provided Give the Provider a minimum of 24 hours’ notice if the Participant cannot make a scheduled appointment Give the Provider the required notice if the Participant needs to end the Service Agreement Advise the Provider immediately if the Participant’s NDIS plan is suspended or replaced by a new NDIS plan or the Participant stops being a participant in the NDIS Participant’s legal and human rights At <company name>, we respect to the Participant’s legal and human rights and ensure that they have been understood and incorporated into everyday practice. In this regard, the Participant Handbook has been developed that includes the following policies: Feedback and Complaints Policy Privacy & Confidentiality Policy Participant Consent Policy Culture, Diversity, Values and Beliefs Policy Violence, Abuse, Neglect, Exploitation & Discrimination Policy Decision-making Policy Right to access an advocate Policy Conflict of Interest Policy A copy of the Participant Handbook is provided to the Participant. EMERGENCY and disaster PREPAREDNESS <Company Name> will develop an emergency response plan to respond to any unplanned event that can cause: Deaths; or Significant injuries to employees or occupants; and/or Shut down the business; and/or Disruption to operations; and/or Physical or environmental damage Our operations Manager or Supervisor will ensure that there is an Emergency Evacuation diagram for each site and an Individual Support Plan and risk assessment is created. For your peace of mind, all our support workers are trained on how to respond in case of an emergency, and they will receive a copy of your relevant plans so that they are fully aware of your health condition and the required action plans in case of an emergency. Apart from that, all possible emergency scenarios are mentioned in the table below and the required supports are mentioned to ensure that we are providing support and services without any disruptions. Fees and charges Costs The costs of agreed services and supports between the Participant and the Provider is documented in the Support Plan. All fees comply with the NDIS price guide and may change during this ‘Service Agreement’ in accordance with NDIS Price Guide changes. If fees do change the participant will be notified in writing. Please refer to the NDIS Price Guide: ▇▇▇.▇▇▇▇.▇▇▇.▇▇ All prices are GST inclusive (if applicable) and include the cost of providing the supports. Payment The participant has agreed to pay to the Provider for their services and supports on the day and after the Participant’s attendance as below: [One or more of the below paragraphs may apply. Delete those that do not apply.] Self-Managed Funding The Participant has chosen to Self-Manage the funding for NDIS supports provided under this Service Agreement. After providing those supports, the Provider will send the Participant an invoice for those supports. The Participant can pay the invoice by EFT, credit card, cash, or cheque within 7 days with the terms outlined in the invoice. If the invoice remains unpaid after 2 weeks, services will cease until payment of all invoices is made. [AND / OR] Nominee Managed Funding The Participant’s Nominee manages the funding for supports provided under this Service Agreement. After providing those supports, the Provider will send the Participant’s Nominee an invoice for those supports for the Participant’s Nominee to pay. The Participant’s Nominee can pay the invoice by EFT, credit card, cash, or cheque within 7 days with the terms outlined in the invoice. If the invoice remains unpaid after 2 weeks, services will cease until payment of all invoices is made. [AND / OR] NDIA Managed Funding The Participant has nominated the NDIA to manage the funding for supports provided under this Service Agreement. After providing those supports, the Provider will claim payment for those supports from the NDIA. [AND / OR] Registered Plan Managed Provider The Participant has nominated _____________________ as a Registered Plan Management Provider to manage the funding for NDIS supports provided under this Service Agreement. After providing those supports, the Provider will claim payment for those supports from the Registered Plan Management Provider. If the invoice remains unpaid after 2 weeks, services will cease until payment of all invoices is made.
Appears in 1 contract
Sources: Ndis Service Agreement
Withdrawn. This Service Agreement can be withdrawn at any time with 4 weeks’ formal notice. The requirement of notice will be waived if either party breaches this Service Agreement. Access to supports required by the participant will not be withdrawn or denied solely based on dignity of risk choice that has been made by the participant. responsibilities Service provider (<company name>) Respect the Participant’s legal and human rights Respect the Participant’s culture, diversity, values, values and beliefs that identify during the initial assessment process Respect and protect the personal privacy and dignity of the Participant Respect work with the Participant’s interpreter or representatives Respect the Participant’s autonomy to make their individual choices Respect the Participant’s right to access an advocate Provide services and supports as per the Support Plan document Review the provision of supports at least every _____ months with the Participant Treat the participant with courtesy and respect Communicate openly and honestly in a timely manner Consult the participant and/or the participant’s representative on decisions about how supports are provided Listen to the participant’s feedback and resolve problems quickly Give the participant information about managing any incidents, complaints, complaints or disagreements Give the participant details of the provider’s cancellation policy Give the participant the required notice if the provider needs to end the Service Agreement Give the Participant a minimum of 24 hours’ notice if the Provider must change a scheduled appointment to provide supports Keep clear records on the services provided to the participant Provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law Participant/ Participant’s representative responsibilities Inform the Provider about how they wish the supports to be delivered Advise the Provider of any changes to personal details (contact number, address, etc.) Treat the Provider with courtesy and respect Discuss with the Provider if the Participant has any concerns about the supports being provided Give the Provider a minimum of 24 hours’ notice if the Participant cannot make a scheduled appointment Give the Provider the required notice if the Participant needs to end the Service Agreement Advise the Provider immediately if the Participant’s NDIS plan is suspended or replaced by a new NDIS plan or the Participant stops being a participant in the NDIS Participant’s legal and human rights At <company name>, we respect to the Participant’s legal and human rights and ensure that they have been understood and incorporated into everyday practice. In this regard, the Participant Handbook has been developed that includes the following policies: Feedback and Complaints Policy Privacy & Confidentiality Policy Participant Consent Policy Culture, Diversity, Values and Beliefs Policy Violence, Abuse, Neglect, Exploitation & Discrimination Policy Decision-making Policy Right to access an advocate Policy Conflict of Interest Policy A copy of the Participant Handbook is provided to the Participant. EMERGENCY and disaster PREPAREDNESS <Company Name> will develop an emergency response plan to respond to any unplanned event that can cause: Deaths; or Significant injuries to employees or occupants; and/or Shut down the business; and/or Disruption to operations; and/or Physical or environmental damage Our operations Manager or Supervisor will ensure that there is an Emergency Evacuation diagram for each site and an Individual Support Plan and risk assessment is created. For your peace of mind, all our support workers are trained on how to respond in case of an emergency, and they will receive a copy of your relevant plans so that they are fully aware of your health condition and the required action plans in case of an emergency. Apart from that, all possible emergency scenarios are mentioned in the table below and the required supports are mentioned to ensure that we are providing support and services without any disruptions. Fees and charges Costs The costs of agreed services and supports between the Participant and the Provider is documented in the Support Plan. All fees comply with the NDIS price guide and may change during this ‘Service Agreement’ in accordance with NDIS Price Guide changes. If fees do change the participant will be notified in writing. Please refer to the NDIS Price Guide: ▇▇▇.▇▇▇▇.▇▇▇.▇▇ All prices are GST inclusive (if applicable) and include the cost of providing the supports. Payment The participant has agreed to pay to the Provider for their services and supports on the day and after the Participant’s attendance as below: [One or more of the below paragraphs may apply. Delete those that do not apply.] Self-Managed Funding The Participant has chosen to Self-Manage the funding for NDIS supports provided under this Service Agreement. After providing those supports, the Provider will send the Participant an invoice for those supports. The Participant can pay the invoice by EFT, credit card, cash, or cheque within 7 days with the terms outlined in the invoice. If the invoice remains unpaid after 2 weeks, services will cease until payment of all invoices is made. [AND / OR] Nominee Managed Funding The Participant’s Nominee manages the funding for supports provided under this Service Agreement. After providing those supports, the Provider will send the Participant’s Nominee an invoice for those supports for the Participant’s Nominee to pay. The Participant’s Nominee can pay the invoice by EFT, credit card, cash, or cheque within 7 days with the terms outlined in the invoice. If the invoice remains unpaid after 2 weeks, services will cease until payment of all invoices is made. [AND / OR] NDIA Managed Funding The Participant has nominated the NDIA to manage the funding for supports provided under this Service Agreement. After providing those supports, the Provider will claim payment for those supports from the NDIA. [AND / OR] Registered Plan Managed Provider The Participant has nominated _____________________ as a Registered Plan Management Provider to manage the funding for NDIS supports provided under this Service Agreement. After providing those supports, the Provider will claim payment for those supports from the Registered Plan Management Provider. If the invoice remains unpaid after 2 weeks, services will cease until payment of all invoices is made.
Appears in 1 contract
Sources: Ndis Service Agreement
Withdrawn. This Service Agreement can be withdrawn at any time with 4 weeks’ formal notice. The requirement of notice will be waived if either party breaches this Service Agreement. Access to supports required by the participant will not be withdrawn or denied solely based on dignity of risk choice that has been made by the participant. responsibilities RESPONSIBILITIES Service provider (<company name>) Respect the Participant’s legal and human rights Respect the Participant’s culture, diversity, values, values and beliefs that identify during the initial assessment process Respect and protect the personal privacy and dignity of the Participant Respect work with the Participant’s interpreter or representatives Respect the Participant’s autonomy to make their individual choices Respect the Participant’s right to access an advocate Provide services and supports as per the Support Plan document Review the provision of supports at least every _____ months with the Participant Treat the participant with courtesy and respect Communicate openly and honestly in a timely manner Consult the participant and/or the participant’s representative on decisions about how supports are provided Listen to the participant’s feedback and resolve problems quickly Give the participant information about managing any incidents, complaints, complaints or disagreements Give the participant details of the provider’s cancellation policy Give the participant the required notice if the provider needs to end the Service Agreement Give the Participant a minimum of 24 hours’ notice if the Provider must change a scheduled appointment to provide supports Keep clear records on the services provided to the participant Provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law Participant/ Participant’s representative responsibilities Inform the Provider about how they wish the supports to be delivered Advise the Provider of any changes to personal details (contact number, address, etc.) Treat the Provider with courtesy and respect Discuss with the Provider if the Participant has any concerns about the supports being provided Give the Provider a minimum of 24 hours’ notice if the Participant cannot make a scheduled appointment Give the Provider the required notice if the Participant needs to end the Service Agreement Advise the Provider immediately if the Participant’s NDIS plan is suspended or replaced by a new NDIS plan or the Participant stops being a participant in the NDIS Participant’s legal and human rights At <company name>, we respect to the Participant’s legal and human rights and ensure that they have been understood and incorporated into everyday practice. In this regard, the Participant Handbook has been developed that includes the following policies: Feedback and Complaints Policy Privacy & Confidentiality Policy Participant Consent Policy Culture, Diversity, Values and Beliefs Policy Violence, Abuse, Neglect, Exploitation & Discrimination Policy Decision-making Policy Right to access an advocate Policy Conflict of Interest Policy A copy of the Participant Handbook is provided to the Participant. EMERGENCY and disaster PREPAREDNESS <Company Name> will develop an emergency response plan to respond to any unplanned event that can cause: Deaths; or Significant injuries to employees or occupants; and/or Shut down the business; and/or Disruption to operations; and/or Physical or environmental damage Our operations Manager or Supervisor will ensure that there is an Emergency Evacuation diagram for each site and an Individual Support Plan and risk assessment is created. For your peace of mind, all our support workers are trained on how to respond in case of an emergency, and they will receive a copy of your relevant plans so that they are fully aware of your health condition and the required action plans in case of an emergency. Apart from that, all possible emergency scenarios are mentioned in the table below and the required supports are mentioned to ensure that we are providing support and services without any disruptions. Fees and charges FEES AND CHARGES Costs The costs of agreed services and supports between the Participant and the Provider is documented in the ‘Service and Support PlanSchedule Form’. All fees comply with the NDIS price guide and may change during this ‘Service Agreement’ in accordance with NDIS Price Guide price guide changes. If fees do change the participant will be notified in writing. Please refer to the NDIS Price Guideprice guide: ▇▇▇.▇▇▇▇.▇▇▇.▇▇/▇▇▇▇▇/▇▇▇▇/▇▇▇▇▇▇▇▇ All prices are GST inclusive (if applicable) and include the cost of providing the supports. Payment The participant has agreed to pay to the Provider for their services and supports on the day and after the Participant’s attendance as below: [One or more of the below paragraphs may apply. Delete those that do not apply.] Self-Managed Funding The Participant has chosen to Self-Manage the funding for NDIS supports provided under this Service Agreement. After providing those supports, the Provider will send the Participant an invoice for those supports. The Participant can pay the invoice by EFT, credit card, cash, cash or cheque within 7 days with the terms outlined in the invoice. If the invoice remains unpaid after 2 weeks, services will cease until payment of all invoices is made. [AND / OR] Nominee Managed Funding The Participant’s Nominee manages the funding for supports provided under this Service Agreement. After providing those supports, the Provider will send the Participant’s Nominee an invoice for those supports for the Participant’s Nominee to pay. The Participant’s Nominee can pay the invoice by EFT, credit card, cash, or cheque within 7 days with the terms outlined in the invoice. If the invoice remains unpaid after 2 weeks, services will cease until payment of all invoices is made. [AND / OR] NDIA Managed Funding The Participant has nominated the NDIA to manage the funding for supports provided under this Service Agreement. After providing those supports, the Provider will claim payment for those supports from the NDIA. [AND / OR] Registered Plan Managed Provider The Participant has nominated _____________________ as a Registered Plan Management Provider to manage the funding for NDIS supports provided under this Service Agreement. After providing those supports, the Provider will claim payment for those supports from the Registered Plan Management Provider. If the invoice remains unpaid after 2 weeks, services will cease until payment of all invoices is made.]
Appears in 1 contract
Sources: Ndis Service Agreement