Webex Dedicated Instance (With Flex Only Sample Clauses

Webex Dedicated Instance (With Flex Only. Webex Calling Dedicated Instance from Verizon + (Dedicated Instance) provides Customer with the ability to access and utilize a hosted, self-managed, cloud-based PBX unified communications service offered by Cisco Systems, Inc. (Cisco) that consists of business communication features. If Customer requires off-net calling capabilities, then Customer must also have VoIP/SIP Trunking services provided by Verizon or a third party (contracted separately from Dedicated Instance). Without properly configuring Dedicated Instance to support off-net calling (where permitted), emergency calling will not function. Dedicated Instance includes periodic software upgrades that are made generally available by Cisco. With Dedicated Instance, Customer will be required to purchase a cluster instance per enterprise customer in the Cisco cloud (with each cluster capable of supporting up to 50k users). A new cluster instance will be required for each region where Customer uses Dedicated Instance. Dedicated Instance includes the components below with standard features such as call control, dial plan, instant message and presence, global and remote access and voicemail. Dedicated Instance comes with the following standard features included: • Cisco Unified Communications Manager. Cisco Unified Communications Manager (CUCM) is an enterprise class IP communications system, including integration of unified mobility capabilities, allowing single number reach to a desk phone, mobile phone, and other client devices specific to identified end-users. • Cisco Emergency Responder (U.S. and Canada oOnly). Cisco Emergency Responder (CER) enhances the existing emergency 9-1-1 functionality offered by CUCM. CER provides administrators with the ability to map users to emergency locations so that user location information can be automatically updated as end users move and relocate geographically. CER is capable of integrating with RedSky functionality. • Expressway. Expressway provides secure access to enterprise mobility for users without VPN access and mobile remote access when off-net. Customer will (i) arrange and maintain any security- related certificates and domain name management, and (ii) purchase sufficient Internet bandwidth to support remote voice or video. • Monitoring and Support. Dedicated Instance includes 24x7 proactive monitoring and managing of Dedicated Instance applications. Customer will receive Tier-1 support from Verizon and Tier-2 support from Cisco. Verizon will notify C...