Common use of We shall Clause in Contracts

We shall. 5.1.1 prioritise all Support Requests based on a reasonable assessment of the severity level of the problem reported; and 5.1.2 use all reasonable endeavours to respond to all Support Requests in accordance with the responses and response times specified in the table set out below: 1 Complete Software. failure of the Less than 2 hours within the Support Hours Less than 1 Business Day 2 Failure of one or more components of the Software. Less than 8 hours within the Support Hours Less than 3 Business Days 3 Failure of a non-critical function, which has no significant effect on the operation of the Software. Less than 1 Business Day Less than 5 Business Days 4 Any failure that has minimal effect on the Software, requests for information, or requests for enhancements to the Software. Less than 2 Business Days As Appropriate

We shall. 5.1.1 prioritise all Support Requests based on a reasonable assessment of the severity level of the problem reported; and 5.1.2 use all reasonable endeavours to respond to all Support Requests in accordance with the responses and response times specified in the table set out below: 1 Complete Software. failure of the Software. Less than 2 hours within the Support Hours Less than 1 Business Day 2 Failure of one or more components of the Software. Less than 8 hours within the Support Hours Less than 3 Business Days 3 Failure of a non-critical function, which has no significant effect on the operation of the Software. Less than 1 Business Day Less than 5 Business Days 4 Any failure that has minimal effect on the Software, requests for information, or requests for enhancements to the Software. Less than 2 Business Days As Appropriate