We aim Clause Samples

We aim. ▪ to answer telephone calls promptly. If the person you speak to is unable to deal with your enquiry, we will arrange for the right person to call you back as soon as possible. Our normal office working hours are 9-5pm daily. ▪ to respond to written correspondence by mail or email within a maximum of 10 working days of receipt. In the unlikely event IMRO are not in a position to provide you with a complete response within these targets, we will commit to communicating to you as to why, what the current status is and an approximate timeframe for completion within the initial target deadline. We are committed to protecting you against unwanted, unfair or misleading marketing from IMRO. ▪ It is your responsibility to ensure you have an up to date IMRO Dual Music Licence if you are playing our music outside of the domestic environment; ▪ The Copyright & Related Rights Act, 2000 (as amended) requires you to obtain permission from the copyright owner before you perform or authorise the performance of copyright music in public; ▪ When you take a licence, your rights and obligations will be set out in the standard terms and conditions of your licence. Further General Terms and Conditions applicable to the Dual Music Licence Contract and related IMRO and PPI Tariffs are available online. ▪ If your licence payment becomes overdue we will contact you by post, email or telephone to remind you that payment is due. If payment is not received, we may refer your account to our solicitor. ▪ If you have a licence from IMRO and you unreasonably refuse to provide details of your music use at any time, or refuse to make payment of royalties due thereon, you may be in breach of contract and IMRO may take further action. ▪ If you use our music without a licence you could be liable for infringement of copyright and we reserve the right to take action for such infringement; ▪ If we have established that you are using our music, or if we have reason to believe that you may be using our music, and you have not taken out a licence, we may collect evidence of your music use; ▪ We will never try to collect infringement evidence until we have asked you to take out a licence and you have been given 10 working days to do so. Licensees should follow our complaints procedure which is designed to be simple and quick and can be used if the licensee believes that: ▪ we have failed to follow our own procedures, including any undertakings to licensees detailed in this code; ▪ we have charged the...