Vulnerable Customers Sample Clauses

Vulnerable Customers. A vulnerable customer is defined by the Consumer Protection Code as a natural person who; • has the capacity to make his or her own decisions but who, because of individual circumstances, may require assistance to do so (for example, hearing impaired or visually impaired persons); and/or • has limited capacity to make his or her own decisions and who requires assistance to do so (for example, persons with intellectual disabilities or mental health difficulties). It is Mount Street Groups practice policy to ensure that in the event of providing advice to a “vulnerable customer” that we acquire a certified copy of a Power of Attorney where one exists as well as the presence of at least one third party, ideally with financial fluency such as an Accountant or other family person with financial experience to be present at advisory meetings. We further require that contact with a “vulnerable customer” is copied to these third parties as a matter of practice.
Sample 1
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Vulnerable Customers. 3.1 We keep a priority service register of customers who are pensioners, disabled or chronically ill. If You think You may be entitled to be on this register and qualify for any of the services described below please contact Us so that We can explain the benefits available.
Sample 1
Vulnerable Customers. If you or someone from living in your household use life support equipment at your property, please contact us at the earliest convenience to register you into our priority service register. If you are registered on our priority services register your details will be forwarded to the network operators ESB Networks Ireland. ESB Networks will include your details in the Industry Register. This enables the ESB Networks to identify those customers who are particularly vulnerable to a supply interruption. We will add you into our priority service register, if you are using the following life support equipment: • Oxygen Concentrator • Personal Suction Pump • Peg Tube Feeding Pump • Electric Hoist • Total Parental Nutrition Machine • Ventilator • Nebuliser • Electronic Pressure Relieving Mattress • Household Lift At Glowpower we also maintain an up to date special services register for all customers who are 66 years and above, or would be adversely affected physically, sensory or mentally by a disconnection during winter months. If you believe you fall under this category then please ensure you are captured in our special service register. This way we can keep a separate record of such customers to ensure that your circumstances are taken into consideration when performing connection and disconnection services or undertaking a credit review of your account. Customers who are on this register may also be eligible for additional services such as – - Receiving an alternative form of communications including – • • Braille format communications • Talking communications (via telephone we can call you with your bill details) • Large print communications • Online Communications through email or via our online app To apply for a Special Services or Priority services register, please contact our call centre on 01-960- 9690 Mon – Fri (excluding Bank holidays and Christmas Eve) – 9.30am – 5pm and we will send you a registration form to fill in. Alternatively, you can download a form from our website at xxx.xxxxxxxxx.xx. We may request you to provide a letter from a registered medical practitioner as a support of your condition:
Sample 1
Vulnerable Customers. (b) We will continue to provide Natural Gas to a customer who has demonstrated eligibility for inclusion on the register of Vulnerable Customers. This may require medical confirmation. Details of this service are set out in Our Code of Practice for Vulnerable Customers and may be obtained by contacting us on 1850 306 800.
Sample 1
Vulnerable Customers. The Contractor shall develop a comprehensive list of Vulnerable Customers, updated on a six monthly basis. The Contractor shall use all reasonable endeavours to identify Vulnerable Customers on a rolling basis, by contacting Landlords and Registered Providers as agent for ESCo. In the event that the Landlords and Registered Providers are unable to provide comprehensive lists of Vulnerable Customers for such purpose, ESCo shall use all reasonable endeavours to assist the Contractor. The Contractor shall not disconnect Heat supplies to any Vulnerable Customer in accordance with the provisions of the Residential Heat Supply Agreement during a Winter Period. The Contractor shall provide temporary space heating equipment to Vulnerable Customers if the Heat supply is discontinued because of a planned or unplanned interruption within 8 hours if Vulnerable Customers are affected. The Contractor shall provide additional support to Vulnerable Customers, including the provision of: Customer Invoices in braille or large font; password protection for use when Contractor’s Personnel visit the Vulnerable Customer's Unit; redirection of Customer Invoices to nominated individuals, such as carers or relatives; and temporary heating in the event of a loss of heat to the Customer’s Unit. TEMPORARY VARIATION TO NORMAL SERVICES The Contractor shall perform the Services within the times detailed in the Agreement save as is hereinafter provided: where the Contractor is performing Works which may disrupt the orderly running of the Energy System or any Managed Equipment in a Customer Unit, the Contractor shall inform both ESCo and the Customer before commencing such work and take reasonable steps to minimise the impact of any loss of Heat to the Customer during the Works. Where possible such Works shall be undertaken outside of the Winter Period. If requested by ESCo, the Contractor shall accommodate minor or temporary variations to its normal method of performing the Services, to avoid unnecessary disruption. Any major variation shall be treated as a Change in accordance with the Change Control Procedure; where the Contractor's operating arrangements require any interface with ESCo's Personnel, the Contractor shall co-operate fully with such ESCo’s Personnel so that ESCo's services are maintained. Such arrangements or re-arrangements which are undertaken by the Contractor shall be at no cost to ESCo.
Sample 1
Vulnerable Customers a. We aim to provide the best possible service in a way which is easily accessible to all customers. Below are some of the ways We offer support to Vulnerable Customers:
Sample 1
Vulnerable Customers. We are committed to maintaining a special services register for customers identified as vulnerable. Please ensure you read our Code of Practice for Vulnerable customers at xxx.xxxxxxxxx.xx for more information and if you believe you are a vulnerable customer, contact us to apply to be added to the register. If we fail to meet our Code of Practice, you will be entitled to a payment of €30.
Sample 1
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Vulnerable Customers. If you or someone from living in your household use life support equipment at your property, please contact us at the earliest convenience to register you into our priority service register. If you are registered on our priority services register your details will be forwarded to the network operators ESB Networks Ireland. ESB Networks will include your details in the Industry Register. This enables the ESB Networks to identify those customers who are particularly vulnerable to a supply interruption. We will add you into our priority service register, if you are using the following life support equipment:
Sample 1

Related to Vulnerable Customers

  • Supplier Personnel The Customer and Supplier agree and acknowledge that in the event of the Supplier ceasing to provide the Services or part of them for any reason, Call Off Schedule 10 (Staff Transfer) shall apply. The Supplier shall not and shall procure that any relevant Sub-Contractor shall not take any step (expressly or implicitly and directly or indirectly by itself or through any other person) without the prior written consent of the Customer to dissuade or discourage any employees engaged in the provision of the Services from transferring their employment to the Customer and/or the Replacement Supplier and/or Replacement Sub-Contractor. During the Termination Assistance Period, the Supplier shall and shall procure that any relevant Sub-Contractor shall: give the Customer and/or the Replacement Supplier and/or Replacement Sub-Contractor reasonable access to the Supplier's personnel and/or their consultation representatives to present the case for transferring their employment to the Customer and/or the Replacement Supplier and/or to discuss or consult on any measures envisaged by the Customer, Replacement Supplier and/or Replacement Sub-Contractor in respect of persons expected to be Transferring Supplier Employees; co-operate with the Customer and the Replacement Supplier to ensure an effective consultation process and smooth transfer in respect of Transferring Supplier Employees in line with good employee relations and the effective continuity of the Services. The Supplier shall immediately notify the Customer or, at the direction of the Customer, the Replacement Supplier of any period of notice given by the Supplier or received from any person referred to in the Staffing Information, regardless of when such notice takes effect. The Supplier shall not for a period of twelve (12) months from the date of transfer re-employ or re-engage or entice any employees, suppliers or Sub-Contractors whose employment or engagement is transferred to the Customer and/or the Replacement Supplier except that this paragraph 10.5 shall not apply where an offer is made pursuant to an express right to make such offer under Call Off Schedule 10.1 (Staff Transfer) in respect of a Transferring Supplier Employee not identified in the Supplier's Final Supplier Personnel List.

  • Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Role Specific Competencies Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers KEY RELATIONSHIPS Within Southern DHB External to Southern DHB • AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multidisciplinary colleagues working in interprofessional ways • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff • AHST Professional Development Facilitator • Relevant professional organisations • Administration staff • Other service providers • Relevant external services/organisations/stakeholders PERSON SPECIFICATION: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • The appointee must be New Zealand Registered, registered in the Vocational Scope and hold a current practising certificate. • The appointee will have a recognised qualification in the specific Allied Health discipline or overseas equivalent. • Possess a current NZ driver’s license • Proven competence, knowledge and skills in Mental Health with a strong knowledge of relevant and appropriate Mental Health assessments and interventions Experience Experience working in a health/hospital settings providing effective clinical assessments and treatments for clients. Experience working effectively both as an autonomous health professional and as part of an interdisciplinary team providing clinical care and treatment for patients referred to the service. (Inpatient and/or outpatient). Knowledge and Skills: Demonstrated ability to use sound clinical judgements in a wide range of situations. Demonstrated skills in documenting assessments and reports which are easily interpretable by other clinicians, services and clients. Effective communication skills both written and oral. Demonstrated commitment to clinical and professional development showing a pattern of continuous learning and updating of skills and knowledge. To receive supervision as per the supervision policy To comply with the core competencies for the NA registration. Assist in the support and mentoring of intern psychologists KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Clinical Practice Legislative requirements • Practise in accordance with relevant legislation, codes, policies etc. and upholds consumer rights • Uphold professional code of ethics • You adhere to professional and legislative standards of practice • You work according to the scope of your Annual Practising Certificate Assessments and interventions (if appropriate to profession) • Your interventions are realistic and based on best practice • Undertake accurate and comprehensive assessments and evaluations • Plan and implement appropriate interventions • Provide relevant education - including any relevant alternative options - in a format that can be clearly understood • Collaborate with patients-populations to set realistic, person-centred outcomes • You use standard measurement tools and equipment as set down by departmental or professional protocols Documentation • Maintain confidentiality of patient information and documentation • Adhere to Southern DHB’s documentation standards • Your documentation is timely, clear, concise and accurate Culturally Sensitive Practice • Practices in a culturally safe manner • You assist others to gain appropriate support and representation which reflects their cultural needs and preferences. Professional Responsibilities Working in a collegial manner • Contribute to the support and education of colleagues and students to enhance development of the profession • Participate in and contribute to the functioning of the interprofessional team • Establish and maintain an effective working relationship with other staff • You have formal and informal systems in place for supporting colleagues • You maintain supervision records for students • You participate as a team member to ensure the best outcomes for patients/ people Skill Sharing • Share skills (as appropriate) with other health professionals and unregulated (assistant) workforces to enhance person centred outcomes • You use recognised skill sharing processes such as Calderdale to delegate parts of your practice to other team members Evidence-based practice and research • Consistently refer to and relate practice to literature and research • Critique, discuss and disseminate evidence based best practice • Reflect on and evaluate the effectiveness of own practice • You implement evidence-based best practice procedures and guidelines • You updates your knowledge related to best practice guidelines and area of practice • You maintain a professional portfolio or participate in an approved CPD programme (as per professional requirements) Time management • Manage own time adopting a disciplined approach to establishing and following identified role-related priorities • Your tasks are scheduled and completed in a timely manner Professional development • Develop and maintain professional competency • Appraisal, peer review, observed practice or other professional audits as applicable • Develop both personally and professionally to meet the changing needs of your career and profession • You hold current registration where applicable or as required • You maintain an up-to-date professional development plan Other Duties Undertaking duties from time to time that may be in addition to those outlined above but which fall within your capabilities and experience. Act as a role model for the Southern DHB Organisational Values. • You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness. • You produce work that complies with SDHB processes and reflects best practice. • Research undertaken is robust and well considered. • Live and support the DHB values in everything you do. Professional Development – self Identifying areas for personal and professional development. • Training and development goals are identified/agreed with your manager. • Performance objectives reviewed annually with your manager. • You actively seek feedback and accept constructive criticism. Health, Safety and Wellbeing Taking all practicable steps to ensure personal safety and the safety of others while at work, in accordance with the Southern DHB’s Health, Safety and Wellbeing policies, procedures and systems. • You understand and consistently meet your obligations under Southern DHB’s Health and Safety policy/procedures. • You actively encourage and challenge your peers to work in a safe manner. • Effort is made to strive for best practice in Health and Safety at all times. Treaty of Waitangi The principles of Te Tiriti o Waitangi, as articulated by the courts and the Waitangi Tribunal will guide the Southern DHB response to Māori health improvement and equity. These contemporary principles include: • Tino rangatiratanga: Providing for Māori self- determination and mana motuhake in the design, delivery and monitoring of health and disability services. • Equity: Being committed to achieving equitable health outcomes for Māori. • Active protection: Acting to the fullest extent practicable to achieve equitable health outcomes for Māori. This includes ensuring that the Crown, its agents and its Treaty partner under Te Tiriti are well informed on the extent, and nature, of both Māori health outcomes and efforts to achieve Māori health equity. • Options: Providing for and properly resourcing kaupapa Māori health and disability services. Furthermore, the Crown is obliged to ensure that all health and disability services are provided in a culturally appropriate way that recognises and supports the expression of hauora Māori models of care. • Partnership: Working in partnership with Māori in the governance, design, delivery and monitoring of health and disability services – Māori must be co-designers, with the Crown, of the primary health system for Māori. • You will be able to demonstrate an understanding of Te Tiriti o Waitangi, Māori Indigenous rights and current issues in relation to health and health equity ie: Whakamaua: Māori Health Action Plan 2020-2025. • You will contribute to responding to the DHBs Te Tiriti o Waitangi commitment to deliver effective and equitable healthcare with Māori patients and their whānau. • You will have the ability to incorporate Māori models of health, patient and whānau-centred models of care, and mātauranga Māori. • You will have insights into your own cultural awareness and an understanding of how your social-cultural influences inform biases that impact on your interactions with patients, whānau, and colleagues. • Recognising that there is an inherent power imbalance in-patient relationship and ensuring that this is not exacerbated by overlaying your own cultural values and practices on patients. Note: the above example measures are provided as a guide only. The precise performance measures for this position will require further discussion between the job holder and manager. CHANGES TO POSITION DESCRIPTION From time to time it may be necessary to consider changes to the position description in response to the changing nature of our work environment – including technological requirements or statutory changes. This Position Description may be reviewed as part of the preparation for your annual performance and development review. Acknowledged / Accepted: .............................................................................................................. ..................................................................... Employee Date .............................................................................................................. .....................................................................

  • Customers The names of your customers will remain your sole property and will not be used by us except for servicing or informational mailings and other correspondence in the normal course of business.

  • Users Licensee is responsible for each User’s compliance with this XXXX. Licensee will ensure that all use of the Software by Users is in accordance with the terms of this XXXX.

  • Third Party Proprietary Data The Disclosing Party's Third Party Proprietary Data, if any, will be identified in a separate technical document.

  • Customer Data 4.1 The Customer shall own all right, title and interest in and to all of the Customer Data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the Customer Data.

  • Confidential System Information HHSC prohibits the unauthorized disclosure of Other Confidential Information. Grantee and all Grantee Agents will not disclose or use any Other Confidential Information in any manner except as is necessary for the Project or the proper discharge of obligations and securing of rights under the Contract. Grantee will have a system in effect to protect Other Confidential Information. Any disclosure or transfer of Other Confidential Information by Xxxxxxx, including information requested to do so by HHSC, will be in accordance with the Contract. If Grantee receives a request for Other Confidential Information, Xxxxxxx will immediately notify HHSC of the request, and will make reasonable efforts to protect the Other Confidential Information from disclosure until further instructed by the HHSC. Grantee will notify HHSC promptly of any unauthorized possession, use, knowledge, or attempt thereof, of any Other Confidential Information by any person or entity that may become known to Grantee. Grantee will furnish to HHSC all known details of the unauthorized possession, use, or knowledge, or attempt thereof, and use reasonable efforts to assist HHSC in investigating or preventing the reoccurrence of any unauthorized possession, use, or knowledge, or attempt thereof, of Other Confidential Information. HHSC will have the right to recover from Grantee all damages and liabilities caused by or arising from Grantee or Grantee Agents’ failure to protect HHSC’s Confidential Information as required by this section. IN COORDINATION WITH THE INDEMNITY PROVISIONS CONTAINED IN THE UTC, Xxxxxxx WILL INDEMNIFY AND HOLD HARMLESS HHSC FROM ALL DAMAGES, COSTS, LIABILITIES, AND EXPENSES (INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS’ FEES AND COSTS) CAUSED BY OR ARISING FROM Grantee OR Grantee AGENTS FAILURE TO PROTECT OTHER CONFIDENTIAL INFORMATION. Grantee WILL FULFILL THIS PROVISION WITH COUNSEL APPROVED BY HHSC.

  • Contractor Personnel Contractor's staff is expected to present a professional appearance. All personnel of the Contractor will be neat, well groomed, properly uniformed in industry standard uniforms and are expected to conduct themselves at all times in a responsible and courteous manner while performing any work under this Agreement and/or whenever they are on District property. The following code of conduct will be adhered to by the Contractor, his agent(s) and/or his employees. If Contractor fails to ensure that its employees or other agents comply with these requirements, then Contractor may be terminated for cause under this Agreement:

  • Suppliers and Customers (a) The Company has adequate sources of supply for its business as currently conducted and as proposed to be conducted. The Company has good relationships with all of its material sources of supply of goods and services and does not anticipate any material problem with any such material sources of supply.

  • Customer The agency or eligible user that purchases commodities or contractual services pursuant to the Contract.

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