Common use of Visa Zero Liability Clause in Contracts

Visa Zero Liability. 17.1 Subject to condition 16, the Visa card scheme rules provide that you will not be liable for unauthorised transactions on a user’s card in the following circumstances: (a) the unauthorised transactions were not effected at an ATM (this will include transactions effected prior to notification to us of the unauthorised transactions, lost or stolen card); (b) a user has not contributed to any loss caused by unauthorised use of their card as described in condition 16; and (c) you have provided all reasonably requested documentation to us, which may include provision of a statutory declaration and police report. 17.2 Where the Visa zero liability provision applies, we will endeavour to refund the amount of the unauthorised transaction(s) within 5 days, subject to: (a) you have provided all reasonably requested information; (b) you not otherwise being in default or having breached these Conditions of Use; (c) ▇▇▇▇ not having reasonably determined that further investigation is necessary before refunding the amount of the unauthorised transactions based on: (i) the conduct of the card account; (ii) the nature and circumstances surrounding the unauthorised transactions; (iii) any delay in notifying us of the unauthorised transactions. 17.3 Any refund is conditional upon the final outcome of our investigation of the matter and may be withdrawn by us if we consider that this provision shall not apply as a result of those investigations. In making any determination in respect of this provision, we will comply with the requirements of condition 19.

Visa Zero Liability. 17.1 16.1 Subject to condition 1615 above, the Visa card scheme rules provide that you will not be liable for unauthorised transactions on a user’s card in the following circumstances: (a) the unauthorised transactions were not effected at an ATM (this will include transactions effected prior to notification to us of the unauthorised transactions, lost or stolen card); (b) a user has not contributed to any loss caused by unauthorised use of their card as described in condition 16; 15 above: and (c) you have provided all reasonably requested documentation to us, which may include provision of a statutory declaration and police report. 17.2 16.2 Where the this Visa zero liability provision applies, we will endeavour to refund the amount of the unauthorised transaction(s) within 5 days, subject to: (a) you have your having provided all reasonably requested information; (b) you not otherwise being in default or having breached these Conditions of Use; (c) ▇▇▇▇ our not having reasonably determined that further investigation is necessary before refunding the amount of the unauthorised transactions based on: (i) the conduct of the card account; (ii) the nature and circumstances surrounding the unauthorised transactions; (iii) any delay in notifying us of the unauthorised transactions. 17.3 16.3 Any refund is conditional upon the final outcome of our investigation of the matter and may be withdrawn by us if we consider that this provision shall not apply as a result of those investigations. In making any determination in respect of this provision, we will comply with the requirements of condition 1918 below.