Common use of Utility System Availability Clause in Contracts

Utility System Availability. The Contractor shall maintain utility systems to ensure availability twenty-four (24) hours a day, seven (7) days a week unless specifically authorized directed otherwise by the AOC. The AOC may authorize downtime of utility systems in order to maximize their overall availability. Any downtime not specifically authorized shall be considered unauthorized downtime. Any situation that requires unscheduled corrective maintenance shall be considered a breakdown. Utility downtimes should be scheduled outside of Normal Working Hours to the extent possible. For additional specific requirements, see Exhibit D, Section 8.4 (“Disruption of Services”). Major Accident, Disaster Response, and Emergencies. The Contractor shall provide effective contingency and disaster response for major accidents, disasters, and emergencies. An emergency response manager must be available twenty-four (24) hours a day, seven (7) days a week. The emergency response manager shall respond to the AOC Regional Office within one hour of notification. The emergency response manager shall assist in the performance of risk assessment and analysis; establish command and control operations; provide communications; and monitor recovery actions until relieved by the Regional Manager. The Contractor shall continue to provide essential facility and infrastructure operations, maintenance and repair, and customer service during a crisis or emergency. The Contractor shall provide service twenty-four (24) hours a day until the crisis is over, as directed by the Regional Manager.

Utility System Availability. The Contractor shall maintain utility systems to ensure availability twenty-four (24) hours a day, seven (7) days a week unless specifically authorized directed otherwise by the AOC. The AOC may authorize downtime of utility systems in order to maximize their overall availability. Any downtime not specifically authorized shall be considered unauthorized downtime. Any situation that requires unscheduled corrective maintenance shall be considered a breakdown. Utility downtimes should be scheduled outside of Normal Working Hours to the extent possible. For additional specific requirements, see Exhibit D, Section 8.4 (“Disruption of Services”). Major Accident, Disaster Response, and Emergencies. The Contractor shall provide effective contingency and disaster response for major accidents, disasters, and emergencies. An emergency response manager must be available twenty-four (24) hours a day, seven (7) days a week. The emergency response manager shall respond to the AOC Regional Office within one hour of notification. The emergency response manager shall assist in the performance of risk assessment and analysis; establish command and control operations; provide communications; and monitor recovery actions until relieved by the Regional Manager. The Contractor shall continue to provide essential facility and infrastructure operations, maintenance and repair, and customer service during a crisis or emergency. The Contractor shall provide service twenty-four (24) hours a day until the crisis is over, as directed by the Regional Manager.

Utility System Availability. The Contractor shall maintain utility systems to ensure availability twenty-four (24) hours a day, seven (7) days a week unless specifically authorized directed otherwise by the AOC. The AOC may authorize downtime of utility systems in order to maximize their overall availability. Any downtime not specifically authorized shall be considered unauthorized downtime. Any situation that requires unscheduled corrective maintenance shall be considered a breakdown. Utility downtimes should be scheduled outside of Normal Working Hours to the extent possible. For additional specific requirements, see Exhibit D, Attachment K Section 8.4 4 Paragraph 4.4 (“Disruption of Services”). Major Accident, Disaster Response, and Emergencies. The Contractor shall provide effective contingency and disaster response for major accidents, disasters, and emergencies. An emergency response manager must be available twenty-four (24) hours a day, seven (7) days a week. The emergency response manager shall respond to the AOC Regional Office through an emergency communication point of contact to be designated by AOC within one hour of notification. The emergency response manager shall assist in the performance of risk assessment and analysis; establish command and control operations; provide communications; and monitor recovery actions until relieved by the Regional Manager. The Contractor shall continue to provide essential facility and infrastructure operations, maintenance and repair, and customer service during a crisis or emergency. The Contractor shall provide service twenty-four (24) hours a day until the crisis is over, as directed by the Regional Manager.. See also Paragraph M of this Section (Sentinel Event Reporting and Management)