Common use of USING GOCARDLESS PROTECT Clause in Contracts

USING GOCARDLESS PROTECT. + a. GoCardless Protect+ can be enabled either: (i) via a Merchant's GoCardless Account, where that functionality is available in the dashboard; or (ii) otherwise after entering into an Order Form with GoCardless. b. Where the Merchant uses GoCardless via: (i) the API, the Merchant may need to update its API before enabling GoCardless Protect+; (ii) third party services that connect directly to its GoCardless Account via the API or other mechanisms, the Merchant acknowledges and agrees that it will only be able to use GoCardless Protect+ once that third party has updated its integration to facilitate the use of GoCardless Protect+. c. The Merchant should be aware that GoCardless Protect+ may not be available in all Payment Schemes and Customer jurisdictions, and certain features may also not be available in certain Payment Schemes and Customer jurisdictions. An up to date list of the Payment Schemes and, where applicable, the Customer jurisdictions in which the GoCardless Protect+ product and/or any of the individual features making up the GoCardless Protect+ product are available can be found HERE. GoCardless may add and/or remove Payment Schemes and/or Customer jurisdictions for GoCardless Protect+ and/or any of the individual features comprising GoCardless Protect+ at any time and without notice to you. d. The Merchant is able to specify certain GoCardless Protect+ functionalities in the dashboard of its GoCardless Account. In particular: (i) the Merchant can set the risk threshold that will determine which Customers will be put through the Verify feature and be required to have a Successfully Verified Mandate before a Payment Scheme Mandate can be set up for that Customer. The Merchant can amend the risk threshold it wants to apply to its Customers at any time in the dashboard of its GoCardless Account; (ii) the Merchant can block certain identifiers (such as bank account, email or email domain) from being able to create Payment Scheme Mandates, and also unblock such identifiers if the Merchant wishes; (iii) the Merchant will be able to access different types of information through the dashboard of its GoCardless Account using the Monitor feature, including information about fraud losses, payer fraud profiles, and historical Chargeback information; (iv) setting and viewing information about Chargebacks to enable the Merchant to assess which Chargebacks it may wish to challenge using the Challenge feature. e. The Merchant should note that it may be subject to fair usage provisions with respect to its use of GoCardless Protect+ and, specifically, the activation of the Verify feature within GoCardless Protect+, as set out in an Order Form. f. The Monitor feature aims to help the Merchant fight fraud by providing actionable data and insights on the Merchant’s customer base, including giving estimates around the monetary value gained by using GoCardless Protect+. The Merchant acknowledges and agrees that such reports are estimates only, and ▇▇▇▇▇▇▇▇▇▇ makes no warranties, representations or other commitments around the accuracy of the information provided. g. With respect to the Challenge feature, GoCardless makes no commitment or guarantee of any nature that any Chargeback challenge will be successful, as success is based on a number of factors including the quality of the information received from the Merchant with respect to the Chargeback and, in particular, contractual documentation between the Merchant and the Customer. GoCardless will collate evidence based on the information GoCardless holds with respect to any Chargeback, but the Merchant is also responsible for providing information which relates to its own relationship with the Customer. GoCardless will be responsible for collating and packaging up the information, sending it for consideration and review, liaising with the Customer’s bank with respect to the Chargeback (either directly or indirectly), receiving the outcome of the Challenge and reporting this back to the Merchant. h. GoCardless may use third parties to provide all or any part of GoCardless Protect+, including any of the features comprising GoCardless Protect+ and, in such circumstances, and to the extent permissible by law or regulation, GoCardless excludes liability with respect to such third parties. i. GoCardless will use reasonable commercial endeavours to provide GoCardless Protect+ but does not warrant that GoCardless Protect+ or any of the features comprising GoCardless Protect+ will meet the Merchant’s requirements or be uninterrupted, timely or error-free, nor does GoCardless make any warranty as to the results that may be obtained from the Merchant’s use of GoCardless Protect+ or any of the features comprising GoCardless Protect+, or the accuracy of any other information obtained through GoCardless Protect+ or any of its features. j. The Merchant assumes all risks associated with its use of GoCardless Protect+ and GoCardless is not obliged to provide any maintenance, technical or other support for GoCardless Protect+ or any of its features.

USING GOCARDLESS PROTECT. + a. GoCardless Protect+ can be enabled either: (i) via a Merchant's GoCardless Account, where that functionality is available in the dashboard; or (ii) otherwise after entering into an Order Form with GoCardless. b. Where the Merchant uses GoCardless via: (i) the API, the Merchant may need to update its API before enabling GoCardless Protect+; (ii) third party services that connect directly to its GoCardless Account via the API or other mechanisms, the Merchant acknowledges and agrees that it will only be able to use GoCardless Protect+ once that third party has updated its integration to facilitate the use of GoCardless Protect+. c. The Merchant should be aware that GoCardless Protect+ may not be available in all Payment Schemes and Customer jurisdictions, and certain features may also not be available in certain Payment Schemes and Customer jurisdictions. An up to date list of the Payment Schemes and, where applicable, the Customer jurisdictions in which the GoCardless Protect+ product and/or any of the individual features making up the GoCardless Protect+ product are available can be found HERE. GoCardless may add and/or remove Payment Schemes and/or Customer jurisdictions for GoCardless Protect+ and/or any of the individual features comprising GoCardless Protect+ at any time and without notice to you. d. The Merchant is able to specify certain GoCardless Protect+ functionalities in the dashboard of its GoCardless Account. In particular: (i) the Merchant can set the risk threshold that will determine which Customers will be put through the Verify feature and be required to have a Successfully Verified Mandate before a Payment Scheme Mandate can be set up for that Customer. The Merchant can amend the risk threshold it wants to apply to its Customers at any time in the dashboard of its GoCardless Account; (ii) the Merchant can block certain identifiers (such as bank account, email or email domain) from being able to create Payment Scheme Mandates, and also unblock such identifiers if the Merchant wishes; (iii) the Merchant will be able to access different types of information through the dashboard of its GoCardless Account using the Monitor feature, including information about fraud losses, payer fraud profiles, and historical Chargeback information; (iv) setting and viewing information about Chargebacks to enable the Merchant to assess which Chargebacks it may wish to challenge using the Challenge feature. e. The Merchant should note that it may be subject to fair usage provisions with respect to its use of GoCardless Protect+ and, specifically, the activation of the Verify feature within GoCardless Protect+, as set out in an Order Form. f. The Monitor feature aims to help the Merchant fight fraud by providing actionable data and insights on the Merchant’s customer base, including giving estimates around the monetary value gained by using GoCardless Protect+. The Merchant acknowledges and agrees that such reports are estimates only, and ▇▇▇▇▇▇▇▇▇▇ makes no warranties, representations or other commitments around the accuracy of the information provided. g. With respect to the Challenge feature, GoCardless makes no commitment or guarantee of any nature that any Chargeback challenge will be successful, as success is based on a number of factors including the quality of the information received from the Merchant with respect to the Chargeback and, in particular, contractual documentation between the Merchant and the Customer. GoCardless will collate evidence based on the information GoCardless holds with respect to any Chargeback, but the Merchant is also responsible for providing information which relates to its own relationship with the Customer. GoCardless will be responsible for collating and packaging up the information, sending it for consideration and review, liaising with the Customer’s bank with respect to the Chargeback (either directly or indirectly), receiving the outcome of the Challenge and reporting this back to the Merchant. h. GoCardless may use third parties to provide all or any part of GoCardless Protect+, including any of the features comprising GoCardless Protect+ and, in such circumstances, and to the extent permissible by law or regulation, GoCardless excludes liability with respect to such third parties. i. GoCardless will use reasonable commercial endeavours to provide GoCardless Protect+ but does not warrant that GoCardless Protect+ or any of the features comprising GoCardless Protect+ will meet the Merchant’s requirements or be uninterrupted, timely or error-free, nor does GoCardless make any warranty as to the results that may be obtained from the Merchant’s use of GoCardless Protect+ or any of the features comprising GoCardless Protect+, or the accuracy of any other information obtained through GoCardless Protect+ or any of its features. j. The Merchant assumes all risks associated with its use of GoCardless Protect+ and GoCardless is not obliged to provide any maintenance, technical or other support for GoCardless Protect+ or any of its features.