Common use of User Types Clause in Contracts

User Types. The User access levels are classified as follows: (a) Users with administration access (Administrators) have full and complete access to the Software and can make any administrative changes they consider necessary. (b) Users with editing access (Editors) have limited access to the Software, and may edit any information, processes or Customer Data through the Software. Any edits made by the Editors are to be approved by Approvers. (c) Users with approval access (Approvers) have authority to approve any edits or changes made to any information, processes or Customer Data through the Software. (d) Users with view access (Viewers) have authority to view, through the Software, any changes to any information, processes or Customer Data. SCHEDULE 3 - IMPLEMENTATION & SUPPORT‌ 1. Implementation services and Implementation Plan 2. Support services (a) Online chat (b) Email – ▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ (c) Telephone Every single request chat/ email is automatically pushed in to our Ticketing system – which then follows through a cycle starting with allocation of priorities all the way to closing these tickets. (d) PRIME will address the functional product related queries with maximum 24 hours turnaround time (e) PRIME will address any technical or data backup related queries with maximum 48 hours turnaround time PRIME endeavours to address any product maintenance related activities out of business hours. However, for any reason if the maintenance requires more time, PRIME will ensure that the maximum downtime will be 1 business day.