User Requests. 5.1. The Company is entitled to provide consulting support to the User at the E-mail address ▇▇▇@▇▇▇▇▇▇▇▇.▇▇. 5.2. The User should provide their contact information and the text of their inquiry. Documents can be attached to the inquiry. 5.3. Procedure for handling inquiries: within 5 (five) business days from the receipt of the inquiry, the Company conducts an assessment to verify the completeness of the provided information. If the provided information is insufficient, the Company will send a reasoned response to the User within 5 (five) business days from the completion of the assessment, to the contact address provided by the User. If the information provided by the User is insufficient, the Company will request additional details, which the User must provide within 5 (five) business days from the date of the Company's email request. If the User fails to provide the requested additional information and/or documents, the User's inquiry will be considered withdrawn.
Appears in 1 contract
Sources: User Agreement
User Requests. 5.1. The Company is entitled to provide consulting support to the User at the E-mail address ▇▇▇@▇▇▇▇▇▇▇▇.▇▇.
5.2. The User should provide their contact information and the text of their inquiry. Documents can be attached to the inquiry.
5.3. Procedure for handling inquiries: • within 5 (five) business days from the receipt of the inquiry, the Company conducts an assessment to verify the completeness of the provided information. • If the provided information is insufficient, the Company will send a reasoned response to the User within 5 (five) business days from the completion of the assessment, to the contact address provided by the User. • If the information provided by the User is insufficient, the Company will request additional details, which the User must provide within 5 (five) business days from the date of the Company's email request. • If the User fails to provide the requested additional information and/or documents, the User's inquiry will be considered withdrawn.
Appears in 1 contract
Sources: User Agreement