User Guide. Within thirty days of the Joint Announcement Date, Lyft shall create a written user guide for riders with Service Animals that contains the following information: a statement of Riders’ rights to travel with service animals; a summary of Lyft’s Service Animal Policy; instructions on how to submit Service Animal Complaints, including the link to the form described in Section 1(g)(i)(a) and the number to the Service Animal Complaint Hotline. Lyft shall obtain Claimants’ approval regarding the content and format of the user guide before distributing it. Claimants shall not unreasonably withhold their approval.
Appears in 2 contracts
Sources: Settlement Agreement, Settlement Agreement
User Guide. Within thirty days of the Joint Announcement Date, Lyft shall create a written user guide for riders with Service Animals that contains the following information: a statement of Riders’ rights to travel with service animals; a summary of Lyft’s Service Animal Policy; instructions on how to submit Service Animal Complaints, including the link to the form described in Section 1(g)(i)(al(g)(i)(a) and the number to the Service Animal Complaint Hotline. Lyft shall obtain Claimants’ approval regarding the content and format of the user guide before distributing it. Claimants shall not unreasonably withhold their approval.
Appears in 1 contract
Sources: Settlement Agreement